1 / 7

Layer 1 NOC Services Lessons Learned

Layer 1 NOC Services Lessons Learned. Cindy Abercrombie, Network Operations Manager. Our Layer 1 Network Support Background. 2003 to present CENIC and NLR Deployment, Support, Upgrades Hands-on Field Work Partnership with vendors on test and turn-up

dacey
Download Presentation

Layer 1 NOC Services Lessons Learned

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Layer 1 NOC ServicesLessons Learned Cindy Abercrombie, Network Operations Manager

  2. Our Layer 1 Network Support Background • 2003 to present • CENIC and NLR • Deployment, Support, Upgrades • Hands-on Field Work • Partnership with vendors on test and turn-up • Currently support approx. 400 optical devices • Other NOC Services • CalREN L2/3 • H323 Video Conference Services • Other Network Support and Projects • Pwave, CIIX, Transit Rail • AARNet, Super Computing Events

  3. Perceptions - Perspectives • Layer 1 Support • Telco work or network engineering • Candidate pools? • Jr. Net Eng, LAN Admin, Telco tech • Learning optical network devices • Advances technical career or distracts • Troubleshooting Layer 1 problems • Technically challenging or not

  4. Telco Work or Network Engineering • Network technology changes and increased interest in deployment of DWDM networks • Troubleshooting and controls of optical equipment • Inputs, outputs, operating thresholds • Operating systems and design parameters • The current need for added resources i.e.. vendors and field techs • Understanding card functions and interdependencies

  5. Where do you find L1 Engineers for your multi-service NOC? • Candidate Pools • Foundation for a NOC Engineer who needs to learn L1 support • Jr. Network Engineer • LAN Administrator • Telco technician • Recruiting • Determine interest or experience with fiber • Establishing expectations for a very broad range of responsibilities • Selling the idea of learning about DWDM networks • Projecting the growth of L1 Engineering needs

  6. Developing L1 Engineers • Vendor training • Internal training • Lab testing and work • Creating and maintaining network engineer interest in L1 support • Focus away from development in advanced routing • Interest in all areas of networking • Maintaining balance • Monitoring the demands for all NOC services • Assignment of engineering shifts, tasks, projects

  7. Tools, Documentation, Process • Monitoring optical equipment • Use vendor app, develop in-house • $$$, support, dashboards/screens • Documentation • Circuit IDs, CLRs • Who, When, How - Experiments and Demos • Fiber pairs, sites, Equipment inventory • Vendors Info, Support Process, New deployments • Activity • Process • Route maintenance • Tracking history and analyzing changes

More Related