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Improving California College San Diego

Improving California College San Diego. By: Barbara Cannon. What needs to be improved?. Lack of communication Staff  staff Staff students Lack of Knowledge Who is in charge of what Students not being taken care of No response to emails Class schedules messed up.

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Improving California College San Diego

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  1. Improving California College San Diego By: Barbara Cannon

  2. What needs to be improved? • Lack of communication • Staff staff • Staff students • Lack of Knowledge • Who is in charge of what • Students not being taken care of • No response to emails • Class schedules messed up

  3. Strategic Capacity Planning • The objective of strategic capacity planning is to reach an optimal level where production capabilities meet demand. Capacity needs include employment skills, equipment, and space • New campus  good • Equipment  *not enough books at times • Not enough equipment at other campuses, students left standing around

  4. The Nature of Services • Customers (students) always come first • Students having problems with contacting staff (no responses)

  5. The Nature of Services Cont. • Schedules come out late • Deans are too busy with their schedule to respond • Students given more advanced classes before the beginners (i.e. phr109 before phr100)

  6. Organizational learning • Staff doesn’t know who is in charge of what • Students given the run around • Students do all the foot work

  7. References • Jacobs, F. R. (2011). Operations and Supply Chain Management (Vol. XIII). (S. Mattson, Ed.) New York: McGraw-Hill/Irwin.

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