Management, Oversight, and Security for Smartphones and Tablets

1. Management, Oversight, and Security for Smartphones and Tablets Paul F. DePond Notify Technology Corporation Updated: 01/09/12

2. Agenda

3. Notify Technology Background • Founded in 1994 • Focus on mobility starting in 2001(0ver 10 years of mobility experience) • Headquartered in San Jose, CA • Development & Technical Support Center in Canfield, OH • Current Products • NotifyLink Enterprise Edition – “On-Premise” and “On- Demand” - First Released 2002 • NotifySync For BlackBerry (ActiveSync client for BlackBerry) – First Released 12/2008 • New Product • NotifyMDM (Mobile Device Management) - On-Premise or On-Demand Version - First Released 4/2011

4. Additional Background • Over 1,800 companies/organizations using NotifyLink “On Premise” or “On Demand”. • Over 1,200 organizations using NotifySync • Recognized by Gartner Group Magic Quadrant for Wireless Email for the past 7 years. • Novell GroupWise Partner (9 years) • Verizon Business Solutions Alliance Partner for Verizon (9 years) • Microsoft Partner (4 years) • Microsoft ActiveSync Licensee

5. What You Should Be Looking For In Your MDM Provider

6. What Are Organizations Asking? • Data Leak Prevention • Personal Data Privacy • Legal and Liability • Legal Terms and Conditions Policy: • Personal Liable versus Corporate Liable Polices? • Acceptable Usage Policy? • Acceptable Device Policy? • What Tools will we have to enforce these policies? • Regulatory Compliance • How do we meet our compliance requirements?

7. What Are Organizations Asking? • Supported Devices and Platforms • Which devices and platforms will be supported? • Architecture • Considering both “Cloud” or On Premise MDM solution • How much additional cost will an MDM solution add to our expenses? • Does an MDM solution require a device client on each mobile device?

8. What Are Organizations Asking? • Is there a way to help manage with costs and billing of mobile devices especially with voice and data charges? • What types of policies can we set on the devices? • What are the additional requirements to set up and manage devices? • Can we manage applications used on the mobile devices? • Is your MDM solution easy to use and maintain?

9. Questions We Ask. • Is there a plan to support BYOD (Bring Your Own Device) • Has there been adequate planning in your organization to establish a comprehensive policy governing employee and corporate owned mobile devices? • Is there an acceptable use policy in place for mobile devices? • Have you established guidelines as to the types of mobile devices that will be supported from a “corporate owned” as well as “employed owned” perspective? • What additional internal support infrastructure will you need to provide to deal with the potentially large numbers of mobile devices either corporate or employee owned?

10. Questions We Ask. • Do you have a BlackBerry Enterprise Server? • How many BES IT policies are you using? • Are BlackBerry users increasing, decreasing, or stable? • Would you like to have a single solution to manage all of your mobile devices? • Do you require the use of Identity Certificates? • Are you planning to develop your own applications? • Are you looking at moving your email to the “cloud”

11. Elements of An MDM Solution

12. NotifyMDM • Designed to work with any email platform supporting Exchange ActiveSync like Microsoft Exchange 2003/2007/2010, Novell Data Synchronizer for GroupWise, Lotus Domino Traveler, and others. • Designed from the “bottom up” utilizing Notify’s 10 years of mobility middleware experience • Designed as a “Pure Play” Mobile Device Management product which means that all email and PIM synchronization is accomplished by using ActiveSync. • NotifyMDM thin Device Client is required for enabling various features of overall MDM functionality. Devices will still be supported in a limited manner even without a device client. • NotifyMDM is available as a multi-tenant or single organization/enterprise system.

13. Apple iOS 5 iPhone, iPod and iPad – NMDM Client Available • BlackBerry OS v4.5 - 7.0 (Requires NotifySync 4.9 and up) NMDM Client Integrated into NotifySync • WM 6.1 & 6.5 – NMDM Client Available • Windows Phone – NMDM Client on roadmap • Symbian S60, 3rd Edition, v9.1 - NMDM Client in development • Android v2.2, 2.2.1, 2.3 , and 3.0 (Only Moto XOOM) NMDM Client Available • NitroDesk - TouchDown v 7.x supporting Android v 1.5 and up Supported Device Platforms?

14. Not All Wireless Device OS’s Are Created Equal!

15. NotifyMDM Release Chronology

16. How Does NotifyMDM Deal With Creating “Sandbox” on Various Mobile Platforms? • iOS Devices • Native email, calendar, and address book is used • Selective wipe is available to delete corporate email account including calendar and address book. (requires organization to use Apple APNs certificate) • Device data at rest encryption can be turned on • Android • TouchDown client is used for email, calendar, address book, and tasks • Selective wipe to just remove TouchDown client • TouchDown client an be configured to enable AES encryption of all data at rest stored locally or on SD card • BlackBerry • NotifySync client is used for email, calendar, address book, and tasks • Selective wipe to just remove NotifySync client

17. NotifyMDM On-Premise Architecture – Single Server

18. NotifyMDM On-Demand Architecture

19. NotifyMDM Live Demo • NotifyMDM Dashboard • Activity Monitor & Alerts • Provisioning New Users • Smart Devices and Users View • - User Information • - Last Sync Data • - Location Data • - Audit Data (Phone and Text) • Policy Suite Creation • - Audit Tracking • - Device Control • - iOS Devices • - Security Settings • - TouchDown Settings • Mobile App & File Share • User Self-Administration Portal • Device Client Example

20. NotifyMDM Slides For Reference • Activity Monitor (2 slides) • Smart Devices and Users (3 slides) • Viewing User Profiles (4 slides) • Systems Management (14 slides) • Self Service Portal (2 slides)

21. Activity Monitor The default view for the Dashboard has six unique panels that display up-to-date data about the devices. • Web based • Six Panels for displaying graphs and charts • Drag and Drop Functionality to create custom displays • Each Panel is expandable to full screen view • On Demand Refresh capability of display information • Option to save information as .CSV or .XLS files.

22. Activity Monitor and Alerts Warnings and alerts will be reported with username, time, and message information. Both data grids can be saved to .CSV or .XLS files.

23. Smart Devices and Users – Default View Select fields to display Add user Delete user Modify User Search based on field value or wildcard value Data values can be stored in .CSV or .XLS file format

24. Smart Devices and Users – Choose Visible Columns

25. Smart Devices and Users

26. Smart Devices and Users – User Profile: User Information

27. View Profile - Real Time User Device Information Based On Last Device Data Capture

28. Smart Devices and Users – User Profile: Location Data

29. View Profile – Compliance Data for SMS/MMS and Phone Calls

30. Organizational Management

31. User Account Settings – Policy Suite View

32. User Account Settings – Policy Suite Creation Wizard

33. User Account Settings – Policy Suite Creation Wizard: Using Sliders

34. User Account Settings – Policy Category: Application Control

35. User Account Settings – Policy Category: Audit Tracking

36. User Account Settings – Policy Category: Device Control

37. User Account Settings – Policy Category: Security Settings(1)

38. User Account Settings – Policy Category: Security Settings(2)

39. User Account Settings – Policy Category: Security Settings(3)

40. User Account Settings – Policy Category: iOS Devices (1)

41. User Account Settings – Policy Category: iOS Devices (2)

42. User Account Settings – Policy Category: File Share Permissions

43. User Account Settings – Policy Category: App List Permissions

44. System Management – Sync Schedule Creation Wizard

45. Organizational Management – Device Connection Schedule View

46. Desktop User Self Administration Portal - Access • To access the Desktop User Self-Administration Portal, the user would need an Internet-enabled PC and enter the following address: • http://companyMDMserver/desktop

47. Desktop User Self-Administration Portal – User Options • Lock Device • Wipe Device • Locate Device • Get Recovery Password • Clear Device • Clear Storage Card

48. NotifySync For BlackBerry

49. What is NotifySync™ ? • NotifySync is a client application for the BlackBerry that provides ActiveSync support for mail and PIM (calendar, contacts, and tasks) synchronization and a variety of ActiveSync policies. • NotifySync creates a new email box but utilizes the BlackBerry’s native address book, calendar and task applications. • NotifySync™ does not require a BlackBerry Enterprise Server (BES). • NotifySync utilizes the lower cost BIS data plan rather than requiring the higher cost BES data plan.

50. NotifySync™ • Released NotifySync 4.6 November 2008 • Released NotifySync 4.7 December 2009 • Released NotifySync 4.8 October 2010 • Released NotifySync 4.9 April 2011 • Released NotifySync 4.10 November 2011 • Over 1,200 active customers • Supports ActiveSync protocol versions 2.5/12.0/12.1 • Supports any BlackBerry running OS 4.5 and above • Licensing starts at $100 per client which includes first year support and maintenance and 2nd year and thereafter $25 support and maintenance fee. (volume discounts available)