Trimble Heavy & Highway Americas Order Fulfillment FAQ

1. Trimble Heavy & Highway Americas Order Fulfillment FAQ

2. Trimble Heavy & Highway Americas Order Fulfillment FAQ • How do I place a Heavy & Highway purchase order? • Place your order online through Trimble Store (https://store.trimble.com/hh) or email your purchase order to your Order Fulfillment contact • When placing an order, please make sure that you indicate whether you want the goods shipped as they become available (a partial shipment) or complete

3. Trimble Heavy & Highway Americas Order Fulfillment FAQ • Who should I contact with questions regarding my orders or shipments? • Trimble has created a dedicated group to handle Heavy & Highway Orders within the Americas. Please contact Carrie Briscoe for orders placed within the US and Javier Treto for orders placed from Canada or Latin America.

4. Trimble Heavy & Highway Americas Order Fulfillment FAQ • Contact Details:

5. Trimble Heavy & Highway Americas Order Fulfillment FAQ • How do I know if my sales order has been received? • Once you place your order through Trimble Store, a Sales Order Number will be issued. • If placing your order manually, you will receive a confirmation number by email. After the order has been processed, you will receive an e-mail notification containing your sales order number. Please keep this information in a safe place as you will need it for any further communication you have with Trimble about the order.

6. Trimble Heavy & Highway Americas Order Fulfillment FAQ • Where do I find part number and pricing information? • To immediately search for part number and pricing information go to Trimble Store (https://store.trimble.com/hh). Select a product category or enter the part number in the Search field. If you only know part of the description or part number then add a wildcard (%) along with the word or part number. • To download a price list, double click on the Price List Icon bar located on the top right of the page.

7. Trimble Heavy & Highway Americas Order Fulfillment FAQ • How do I check the status of my order? • You can track the status of your order online through Trimble Store (https://store.trimble.com/hh) by clicking on the Orders icon (top right of page) and entering the required data. You can also send an email to HH_Orders@Trimble.com for further assistance.

8. Trimble Heavy & Highway Americas Order Fulfillment FAQ • My order did not arrive when it was supposed to. What can I do? • Track your order online through Trimble Store to see if there are any shipping updates. If you need more information send an email to HH_Orders@Trimble.com. • I received my order but some items are missing or damaged. What should I do? • Notify us through HH_Orders@Trimble.com or contact us at US toll free: 1-866-214-5932.

9. Trimble Heavy & Highway Americas Order Fulfillment FAQ • What are service parts and am I able to order service parts? • A Service Part is any subcomponent of a main assembly that requires disassembly of the product to allow replacement (for example, internal components of a GPS receiver such as circuit boards and housing seals). • Note: All cables, user accessible batteries, chargers, user manuals, and complete accessories such as range poles and carrying cases are not Service Parts.

10. Trimble Heavy & Highway Americas Order Fulfillment FAQ • What are Maintenance Parts? • Maintenance Parts or Service Level 1 Parts are replacement parts which do not require disassembly of the product, such as cables, brackets. Maintenance Parts are now available on Trimble Store for purchase. They are located in Trimble Store on a tab called Maintenance Parts.

11. Trimble Heavy & Highway Americas Order Fulfillment FAQ • What is Trimble Store? • Trimble Store is an online system that enables you to see real-time information regarding your account at your own convenience. • You can: • Place and track your orders • View part information including descriptions, images and bills of materials • Locate parts based on part numbers and descriptions • Purchase an upgrade and receive the passcode online • Download price lists or view real time pricing • View shipments, invoices, and payments

12. Trimble Heavy & Highway Americas Order Fulfillment FAQ • How do I use Trimble Store? • Trimble Store is easy to use. To get acquainted with the features of the store please go to the HELP section located on the top right of the store. Review ‘Trimble Store FAQ’, and familiarize yourself with the detailed Trimble Store Feature documents that provide a summary of the main features. Should you still require assistance on how to navigate in Trimble Store please contact your Order Fulfillment Specialist.

13. Trimble Heavy & Highway Americas Order Fulfillment FAQ • How do I obtain access to Trimble Store? • Please contact your Trimble Sales Representative for access to Trimble Store or Trimble’s Passcode Retrieval Site.

14. Trimble Heavy & Highway Americas Order Fulfillment FAQ • How do I retrieve my Passcode in Trimble Store? • Go to the Upgrades tab (right side of top menu bar). There you will find step-by-step instructions on how to easily generate your Passcode. HH_Passcodes@trimble.com is available to help generate Passcodes if a customer does not have store access, fix a Passcode error due to an incorrect serial number or selection of part number and provide training on Passcode generation. • Technical Support should be contacted if a customer is having trouble with installation or any other difficulty using the hardware.

15. Trimble Heavy & Highway Americas Order Fulfillment FAQ • What if I have feedback or questions on Trimble Store? • We appreciate your business, and your feedback is important to us. Please send any feedback or questions on Trimble Store to HH_Trimble_Store_Inquiries@trimble.com

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