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神州之家 YES CLUB Intermediate English Lesson 5 Feb 17 th , 2013. No room for. confusion. Aim for clarity in all your communication at work. Increasing clarity. Use parallel sentence structure. Example 1. We will need new employees to: Check their access cards
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神州之家 YES CLUB Intermediate English Lesson 5 Feb 17th, 2013
No room for confusion
Aim for clarity in all your communication at work
Increasing clarity Use parallel sentence structure
Example 1 • We will need new employees to: • Check their access cards • Making sure they have reported to HR • Acknowledgement of login details
Example 1 • We will need new employees to: • Check their access cards • Making sure they have reported to HR • Acknowledgement of login details Expand each bullet point into full sentence
Example 1 We will need new employees to check their access cards We will need new employees to making sure they have reported to HR We will need new employees to acknowledgement of login details
Example 1 We will need new employees to check their access cards We will need new employees to making sure they have reported to HR We will need new employees to acknowledgement of login details
Example 2 • We will need new employees to: • Check their access cards • Make sure they have reported to HR • Acknowledge login details
Increasing clarity Use abbreviations appropriately
Example 1 Please ask the ESC about access control. The ESC will help you with similar enquiries.
Example 2 Please ask the Employee Safety Committee (ESC) about access control. The ESC will help you with similar enquiries.
Increasing clarity Know the importance of punctuation
Example 1 When can I expect the result??
Example 1 When can I expect the result?? Avoid excessive punctuation like double question marks, which come across as rude
Example 2 Thanks! I appreciate your help! Example 3 Thanks. I appreciate your help.
Example 2 Thanks! I appreciate your help! Example 3 Thanks. I appreciate your help. Vocal inflection sounds more mature, composed and calm
Increasing clarity Getting the message across
State action steps clearly with heading in bold
Example Please update me on the following 3 issues regarding access control procedures: The number of visitor passes issued daily. Which elevators allow access to the viewing gallery. The names and reference number of the guards.
Example 1 Subject: Business cards Example 2 Subject: Confirmation of business card design – Please provide input
Food Ordering Type of food
Food Ordering Type of food Rice, noodle, porridge, pizza, burger, spaghetti, etc…
Food Ordering Choice of meat
Food Ordering Choice of meat beef, pork, chicken, mutton, sea food
Food Ordering Taste
Food Ordering Taste Sweet, Sour, Bitter, Spicy
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