Accessing Your Gear - Access Management Learning Center Series

1. Accessing Your Gear - Access Management Learning Center Series Presented by Jonathan Garay July 17th 2013

2. Today's Agenda • AM Server • Handhelds Scanners • Access Points (APs)

3. Pro-Tip Always check and test your equipment early! • Find issues before game day • Make appropriate repairs in time • Don’t procrastinate!

4. AM Server AM Server Components • AM Monitor • AM Transfer: Download / Upload • AM Control

5. AM Server AM Server Components Make sure you have AM Control, AM Download, and AM Upload running.

6. AM Server AM Monitor • Hierarchy of how handhelds are distributed • Ensure handhelds are in appropriate gates and facilities

7. AM Server AM Transfer: Download / Upload • Transfers information between AM server to back office • Be sure it’s running with “Sleeping” or “Transferring” status • “Ticket not found”

8. AM Server AM Control • Defines handheld devices that are setup in AM Monitor • Lists by device ID or by IP Address • AM Control needs to run for the handhelds to appear Online • Ensure Device ID matches handheld ID

9. Handhelds Scanners Handheld Scanners - Overview • Between event uses: • Keep handhelds in charging cradles • Keep spare batteries charged • Check for loose battery covers • Reboot each device and verify online status • Confirm or change profile in order to match the venue

10. Handhelds Scanners Handheld Scanners - Overview • Test a handheld by scanning a ticket! • Scanners are water resistant, not proof! • Scanning mobile tickets is easier to do in the shade than in direct sunlight

11. Handhelds Scanners Handheld Scanners - Overview • Identify bad batteries • Check lanyards • Remove MagStripe Reader (MSR) from scanners as infrequently as possible • Constant attachment and removal of the MSR will cause premature wear to the MSR

12. Handhelds Scanners Handheld Scanners - Overview

13. Handhelds Scanners Handheld Scanners • Rebooting Symbol scanners.

14. Handhelds Scanners Handheld Scanners • Rebooting Janam Scanners • F4 + Power = Soft Reset • F2 + Power = Hard Reset

15. Handhelds Scanners Checking Venue Profiles • If Network Venue Profiles [WLAN] are used [right] ensure the correct one is chosen and configured

16. Handhelds Scanners Checking Venue Profiles • If Network Venue Profiles are not used, check to see if the correct venue is chosen by going to ‘Tools > Venue Profile’ and see if the correct ‘Profile’ is selected

17. Handhelds Scanners Checking Venue Profiles • Once in the Venue Profile screen, you will be able to select the appropriate facility.

18. Handhelds Scanners Common Test Errors • Invalid Location • Verify that the profile is correct and that AM Monitor (facility code) is set up correctly • Not Found • Invalid Date

19. Handhelds Scanners Common Test Errors Not Found • Ensure everything is transferred to the AM Server • Are Barcodes Balanced?

20. Handhelds Scanners Common Test Errors Invalid Date • Make sure that the event’s start and end date are the same

21. Handhelds Scanners Card-Swipe Readers • Set Card Reader configuration options in AM Handheld

22. Handhelds Scanners Equipment Transport

23. Access Points Wireless Signal Coverage • Do a walk-around at the venue site to confirm that coverage is active from all wireless access points • Confirm that you handhelds can achieve system “Online” state at each scanning location • On Paciolan provided AP units, try power cycling APs first should any problems occur

24. Key Takeaways • AM Server Side • Keep it running • Handhelds won’t communicate with the server if it’s down • Handhelds • Test before everything gets underway • Check the correct venue profile is selected for the event • Proper handling • Call us

25. QUESTIONS

26. Thank you!