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Corporate Overview

NIIT Technologies. Corporate Overview. Q2 FY2014. NIIT Tech: Leading Global IT Services Provider. Industry Leading Growth. Exceptional Customer Value. Global Delivery Leadership . Deep domain understanding Investments in domain centric IP assets & platforms

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Corporate Overview

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  1. NIIT Technologies Corporate Overview Q2 FY2014

  2. NIIT Tech: Leading Global IT Services Provider Industry Leading Growth Exceptional Customer Value Global Delivery Leadership • Deep domain understanding • Investments in domain centric IP assets & platforms • Initiatives in Cloud, Mobility and Analytics • Integrated services delivering transformational impact • Full Spectrum IT-BPO-MS Services • 225 clients across 16 countries • Sharply focused in Travel & Transportation (37% revenue) • Balanced Geo mix US 41%, EMEA 36%, RoW 23% • Highest levels of process maturity • $30% CAGR (3 years),NSE : NIITTECH • 31% growth in top 5 accounts in FY ’13 • Fresh Order intake of $84 Mnin Q2FY’14 • 17.4% YoY revenue growth inQ2FY ‘14 Strong HR practice Ranked 6th in Top Employer category at Asia's Best Employer Brand Awards 2013 • 12.4% attrition (Q2FY’14) – lowest in industry Featured in Computerworld’s 100 Best Places to Work in IT 2013 list

  3. Company Highlights Industry Leading Growth Asset Based Services Play Superior Customer Satisfaction • 17.4% YoY revenue growth in Q2 FY ‘14 • 21 sales offices in 16 countries • 7 Nearshore centers • 6 Data centers • 10 Development centers • 8,017 associates from 10 nationalities • 24% revenue from Non-Linear Business • IP & Platforms • IPF, EXACT • COSYS • Assure Easy • RPA • Pre-packaged industry process • Ranked No.3 in Customer Satisfaction amongst all Global IT Outsourcers • Consistently improving rankings over past 3 years • No.1 in Travel Survey • Ranked No.1 across all industries globally in the 2012 ASTD BEST Awards

  4. Integrated Industry Focused Service Offering – Q2FY’14 Industry Focused Verticals Manufacturing and Distribution Travel Transport and Logistics Financial Services Government Others 37% 33% 6% 10% 14% Application Outsourcing - Development, Modernization, Testing Business Process Outsourcing Managed Services- Infrastructure Management, Application Support Specialized Service Lines Asset Based System Integration & Packaged Implementations North America 41% EMEA 36% RoW (APAC + India) 23%

  5. Global Footprint

  6. Strategic Partnerships Client Responsibility # of years 17+ Dual-shore Delivery Model. Development, Maintenance, Testing & QA Services, Infrastructure Management Systems S E I 15+ Dual Shore Delivery Model. A Cradle for providing GRC Platform. Development, Re-engineering, Migration, Infrastructure Management Systems, Maintenance/Production Support 16+ Development, Maintenance, Infrastructure Management Systems, Testing & QA Services 12+ Critical Mainframe Application Support & Security Management 10+ Building and maintaining core reservation system, OTA and Airline products 10+ Dual-shore IT Ops Around Solaris Environment, Production Application, Systems & Database Management 7+ Development & Support travel portal. Onshore delivery model 6+ Package implementation, Support & Maintenance, Data Conversion, New States Roll Out - Dual Shore Delivery Model 2+

  7. Our Direction Vision Be The First Choice Mission Enable Enterprises Manage Information Better Deliver Exceptional Customer Value And Industry Leading Growth Objective

  8. Deep Domain Expertise Across Verticals Airlines | Surface Transport | Logistics | Travel Distribution | Cargo Terminals | Travel, Transportation & Logistics Life & Health | Property & Casualty | Annuities | Commercial Insurance | Insurance Asset Management | Wealth Management | Capital Markets | Retail Banking | Banking and Financial Services Automotive | Consumer Goods | Electronic Consumer Goods | Logistics and Transport | Manufacturing Content & Ad Management | Content Watch | Media Infrastructure Services | Media, Entertainment

  9. Quality of Work Clear Positioning Ideal Position (Vacant) Scale Players Big Big Enough VendorSize Out of business Small Average Good Enough Best

  10. Exceptional Customer Value

  11. Leveraging Assets IP assets as competitive differentiators • Own IP • Subscribe • Acumen • RFS • Exact • IPF3 • MonaLisa • RPA • IP in Partnership • Cosys • GeBiz • Data mate • Process Unity Investments to provide financial advantage and business results

  12. IPs and Frameworks - TTL mCrew: Mobile Enable your crew Cargo Ground Handling Systems Revenue Accounting Route Profit Analyzer

  13. IPs and Frameworks - Insurance

  14. Global Awards & Recognitions Source Coverage • Listed in the Forbes Asia's 200 Best under a Billion Companies • Ranked 6th in top employer category • Conferred with best in HR strategy in line with business • Recognised for its excellence in training • The career mobility centre acknowledged as the innovation in career development • Featured in Computerworld’s 100 Best Places to Work in IT 2013 list • Ranked No.1 globally in 2012 ASTD (American Society for Training and Development) BEST Awards • Ranked among the Top 25 Fastest-Growing Process Management Providers • NIIT Technologies a strong provider of Remote Monitoring and Support Services • NIIT Technologies one of the leading providers of Application Testing-Services • Acknowledges NIIT Technologies’ new investments and strong go-to-market and sales program in context to the asset-based offerings • Mentions NIIT Technologies as a differentiating strategic partner, focusing on core competencies and maturation of IT vendor management role contributing to rapid change and growth.

  15. Invested for Growth Knowledge Park • 25 Acres LeedPlatinum certified Knowledge Park • Capacity to house ~10K professionals • 1,500 seats BPO centre • Integrated IT-BPO services; On-shore/ Off-shore delivery model • State of the art NOC - Network Operations Centre Delivery Centre

  16. Track Record of Superior Execution PEOPLE PROCESSES • Recruitment from top tier colleges and universities • In-house training & alliances with top institutes • People development program to retain and groom the best • SEI CMMI-Dev Level 5 (V1.2); ISO 9001:2008 for quality • ISO 27001:2005 for information security • Workflow - based automation, tool - based approach, principles of Lean for process optimization Customer Business Value • Industry Focused Practices • Full Spectrum Service Provider • ROI based approach • Ability to ramp-up • Global best practices THOUGHT LEADERSHIP GLOBAL DELIVERY • Platform & IP for business results • Differentiation through SLA based engagements • Integrated solutions approach for industry aligned process and technology expertise • Seamless delivery – DCs across India, US, UK, DE, Thailand • Reduced TCO & faster time-to-market • Vendor partnerships to complete solution offering • Full responsibility from concept to implementation • Disaster recovery enablement across ODCs RELATIONSHIP ENGAGEMENT TRANSPARENCY CONTROL

  17. Additional Slides

  18. Travel & Transport Overview Revenue Breakup Highlights Domain Expertise • 100+ active clients; • Ranked No 1 in customer satisfaction - 3 years ina row • IP Offerings: Revenue a/c, Operations, Route profitability, cargo ground handling, mCrew, Travelmate • Platforms: TPF, USAS • Airlines ~ All functions • Travel Distribution ~ GDS, OTA, Travel Agents • Logistics ~ 3PL, Warehouse & Distribution, Airport Cargo Terminal, Relocation Logistics • Surface Transports ~ Roads, Railways • Airlines - 55% • Travel and Distribution – 19% • Surface Transportation – 15% • Cargo/Logistics - 11%

  19. TTL – Key Engagements Client Engagement Highlights • 16 year old account relationship • Business Analysts, Process Analysts, PMO, Test coordinators, Technical Specialists • Dedicated Development centre at offshore (Delhi) for BA • Engaged in all airline functions including BA.com, Loyalty, Revenue Management etc. • Application Development • Support & Maintenance • Testing, Content Management • Business Intelligence • Legacy Modernization • Managed Services • Product Development, • Support and Maintenance, TPF • Application Testing and Release Management, • Business Intelligence and Legacy Migration • 10 year old account relationship • Multiple Offshore Development Centers • Strategic Vendor Partner for Sabre Holdings • Engaged in number of areas like Reservations, Internet Booking Platform etc. • 10 year old account relationship • Engaged in all airline functions including Iberia.com • Own full Revenue Management function. • Mobile applications • CRM Applications based on Siebel • Application Development • Support & Maintenance • Testing • Business Intelligence • Legacy Modernization • Managed Services • Consultation Services • Software Development Services • Software Maintenance Services • 6year old account relationship • Projects cover all of DB Systel’s Competence Centers • Projects done in areas including kiosks, crew management etc. • 13 year old account relationship • Expansion into other geographies and non SATS JVs including Cathay, CSC etc • Product implemented at 14 locations worldwide • Product Development • Support & Maintenance, Product development, • Re-engineering of COSYS • Implementation and Hosting

  20. Insurance Overview Revenue Breakup Highlights Domain Expertise • Life and Annuities • Platforms - LifeComm, Ingenium, LIDP, WMA, Vantage • Property & Casualty • Platforms - Genius, GWCC, Duckcreek • Commercial & Specialty Insurance • Life and Health - 23% • Non Life - 46% • Annuities and Pensions – 31% • 50+ accounts • IP Offerings – IPF3, IFS, Subscribe, Exact, Tracs, Acumen

  21. Insurance – Key Engagements Client Engagement Highlights` Development, Support & Maintenance, Legacy Modernization, Testing, Migration, DW, Consulting • 15 year old relationship • Support of over 11 million active/inactive Insurance policies • 40% additional support while decreasing team size by 25% • $5.2M+ cost savings • 10 year old relationship • Support of over 6.3 million active Insurance policies • 60% reduction in production system failures, • 100%SLA achievement Application Maintenance and Production Support, wMA Implementation, Support & Maintenance, Testing, Security Assessment & ISO implementation Legacy application migration, Portals upgrade with backend, Regulatory Reporting • 10 year old relationship • PAS ~ application modernization • Introduced standard format of statements Application Maintenance and Support, DuckCreek Implementation Support, Testing • 8 year old relationship • Significant time and cost savings for testing Application Maintenance and Support, GuideWire Claim Center Support, Document Management and Reporting, Support & Maintenance for Policy Admn. • 5 year old relationship • Dual-shore service support model ~ Guidewire claims centre • 2 year old account relationship with 20:80 On-Off ratio • Successful Duck Creek Implementation of New Business • Legacy PAS Migration to Duck Creek Platform, to reduce licensing cost • Complete testing support for PAS and Test Automation • Business Analysis on PAS consolidation strategy DuckCreek Implementation, Legacy PAS Decommission, Policy Conversion and renewals, State Rollout and App. Enhance Support, Production Support, Testing CoE • 4 year old account relationship • Development of D2C components to support a business block estimated at $50M+ Yly sales. • Handle increased caseload reducing time service by 15% & increased Jet processing to 44% Application Portfolio Rationalization, Testing Support, Product Technical Assessment, Direct Marketing Support

  22. BFS Overview Revenue Breakup Highlights Domain Expertise • Asset Management - 65% • Wholesale Banking – 5% • Retail Banking – 19% • Risk & Compliance – 11% • Asset & Wealth Management • Client Management • Investment Processing • Payments • Banking & Capital Markets BPO • Custody & Treasury Services • Pre Trade & Post Trade compliance • 20+ accounts • End to end solutions across Capital Markets • Cloud based solutions around core banking and risk assurance

  23. BFS – Key Engagements Client Engagement Highlights • Application Development, Application • Modernization, Maintenance & Support, • Managed Services • 17 year old relationship • IT Cycle time reduction by 20% thru Test automation • Reduction in manual effort by 50% • Reduction in costs by 40% through selective Outsourcing • 15 year old relationship • 24x7x365 Quick Detection and Response to Security incidents • Management reports to support Regulatory obligations • Regulatory Compliance Application Maintenance and Production Support, Testing, Audit, Security monitoring • More than 80 percent productivity-improvement through selective outsourcing (offshore / Onsite mix) • Reduced “Time to market“ through optimized delivery model and risk dashboard monitoring • Regulatory Compliance • Application Development, Application • Modernization Business workflow automation through SharePoint, ADM and Testing • Significant time and cost savings by automation of business workflows Application development, maintenance, testing and Support for advisor portals and frameworks • Significant time and cost savings of 20% in advisor portals and frameworks • Optimized reporting capabilities • Addition of sophisticated tools and calculators

  24. MFR Overview Revenue Breakup Highlights Domain Expertise • 50+ active clients; 4($5-10M), 6 ($1-5 M) • Service line capability: • SAP Landscape Management • Total Outsourcing – IT, Applications • Dealer Management System–Automobile companies • End to End SAP Implementation and Support for Cement companies • Automobile: OEM, Distributers, Dealers & Auto Comp. • Cement & Construction: Cement Plants, Large Cement Consumer (Such as Real Estate companies), Large Distributor & Dealers, Cement plant/Machinery Suppliers • Discrete Manufacturing: Electricals, Electronics, Hi-Tech, etc • IP Offerings: Procure Easy, M-Konnect, Dealer Mgmt System, Supplier Portal • EI Practice: SAP, Salesforce.com, ERP on cloud • Cement & Construction – 50% • Automobile & Ancillary – 40% • Discrete Manufacturing – 10%

  25. MFR – Key Engagements Client Engagement Highlights • 13 year old account relationship • 7 Asia Pacific countries are serviced (End to End SAP Service Mgmt) • Engaged in various applications like Inventory, Purchase, Sales, Procurement, Finance, Assets, Production, etc. • Mobile Application • Application Management: SAP, BW, Portal, etc • Support & Maintenance • DC & DRC Build & Operation • Infrastructure Build & Management • 24*7 Centre Help Desk • Application Development & Management • Support and Maintenance • Application Testing • Application Rollout • Managed Services • 15 year old account relationship • Multiple Offshore Development Centre – Thailand, India,ME. • Engaged in number of areas like Sales & Marketing, Production, Admin, Logistics, Misc. • RFID, PDA Application implementation • Support for Oracle EBS implementation and SAP • 4 year old account relationship • Engaged in functional and basis support for PP, QM, FI, CO, SD and MM • Infrastructure supporting approx 250 devices in 7 locations • Application Performance Monitoring and optimization • Application Hosting & Management • End User Support • 24*7 Help Desk Support • Infrastructure Support • SAP Utility • 11 year old account relationship • Engaged in number of areas like Sales & Marketing, Supplier Portal, Logistics management, etc • Application Development • Support & Maintenance • Testing • Application Rollout • 4 year old account relationship • Project done in areas including sourcing, Demand aggregation, online negotiation, order management, etc. • Experience in handling various factories, suppliers, buyers and items. • Application Development • Support & Maintenance • Testing • Help Desk Support • Infrastructure Support

  26. ADM Overview Mature Global Delivery Capability Highlights Expertise • 4500+ resources • Multiple Technology Centre of Competence (CoCs) • TIC – Technology Innovation Centre for R&D and Innovation • 62% Global Revenues contribution • Strong Technology experties in Microsoft, Oracle, IBM, Open Source and Mainframe platforms • Domain Expertiese • Extensible Frameworks • MATRIX™ - Knowledge Management Framework • Insight™ - Code Comprehension Tool • ASE2T – Testing Accelerator • Other Frameworks – EnRiche, SOA, Travel Mate • Global Delivery Models • Mature Processes : SEI CMMi Level 5 Ver. 1.2, ISO 9001:2008, ISO 27001, PCMM Level 5, ISO 20000 • Methodologies – Agile, RUP & Waterfall, ITSM

  27. ADM Service Offerings Mobile Computing ADM Testing Services Information Management Cloud Computing Services Application Development Basic Testing Services BI/DW Native Mobile Applications • AD on • PaaS Application Management • Specialized Testing Services ECM • Enterprise Mobility Cloud based Testing Application Renewal Test Automation Web Portal Mobile Web / Hybrid Apps BI on Demand Application Integration • Testing CoE ODC

  28. Managed Services Overview Mature Global Delivery Capability Highlights Domain Expertise • 1200+ resources • Expertise in SAP, Oracle, Microsoft, HP, Cisco and IBM technologies • 12% Global Revenues contribution • Co-located Data Centres in US, UK, India and Thailand • Multiple NOC & SOC • Shared Services • Onsite / Offshore Models • Choice of engagement models • Cloud based offerings • 24x7 Operations • ITIL Best Practices • ISO 27001 and ISO 20000 • Significant contributor to Non Linear Growth

  29. MS Service Offerings Infrastructure Management Production Support Managed Security Services Cloud Services ITIL Service Support Incident Management ProblemManagement Configuration Management Change Management Release Management Systems Integration Application Monitoring Security Management Application as a Service Datacenter Operations Application Administration Compliance Monitoring Platform as a Service Technology Management Application Operations IT Risk Assessment Infrastructure as a Service

  30. BPO Overview Mature Global Delivery Capability Highlights Domain Expertise • Dedicated governance team • Integrated solutions approach for industry aligned process & technology expertise • Workflow based automation, tool based approach, Six Sigma & Lean for process optimization • Domain expertise in BFSI, TTL and Media • Hands on experience on providing Customer Support Services, Data & Analytics services, Ad Creation Services, Graphic design Sevices, Transactional support services, F&A services , Sales & Marketing Services & Shared Services to global companies • Techno-Functional & Customer care expertise • 1200+ capacity “State of the Art” right shore delivery centers in: • India (Greater Noida & Gurgaon) • US (Augusta) • Large end to end engagements

  31. BPO Service Offerings MFG & Retail TTL TTL MFG & Retail MFG & Retail BFSI Multi- Channel TTL Insurance Banking & Financial Services Media & Publishing AirlinesOTACruises GDSTMCHotels Newspapers Magazines New and Rich media Life Health Commercial AMC Retail Banks • Sales, Reservation & Customer Services • Integrated Helpdesk Services (B2B & B2C) • Rebooking Disruption Services • Product Loading Services • Revenue Accounting Services (Passenger & Cargo) • Exceptions Handling Services • Ad creation services • Product Designing Services • Apps/ Ads system/ Process Platforms Development • Online and Rich media • Trade Support • Account Administration • Transaction Processing • Fraud Mitigation • Reconciliations • Platform based services • New Business Account Setup • Policy Administration • Billing and Collection • Underwriting Support • Claims Management • Platform- based Solutions • Actuarial Services Phone Focus Verticals E-mail Chat ipf3 Subscribe Trust 3000 AdWatch Exact MonaLisa Egain Platforms Focus Horizontals

  32. Q & A

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