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CIO Function

CIO Function. Canadian Experience. Strategic Leadership. Strategic program management Vs Management of ICT. Public Value. Legitimacy. Administration. Political Structure Driver. Three primary divisions of power Federal, Provincial, Local Government

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CIO Function

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  1. CIO Function Canadian Experience

  2. Strategic Leadership • Strategic program management Vs Management of ICT Public Value Legitimacy Administration

  3. Political Structure Driver • Three primary divisions of power • Federal, Provincial, Local Government • Determines who provides services (and tax) • Silos • ministerial • jurisdictional Division of power drives the e-gov service offerings

  4. Example service responsibilities service inter-action policy

  5. Service change Public Value Legitimacy Administration

  6. Transaction driven change Information exchange $ exchange broadcast service restructure local national

  7. CIO actions Closer to the citizen – more service innovation • Ministerial • Established technology functions • Bureaucratic traditions • Jurisdictional • Demand for type of service change • Size • Ease of of making a change to the bureaucracy

  8. National CIO Function • Positioned in Treasury Board of Canada • Treasury Board • Central spending / program authority • Reports to Cabinet (headed by a Minister) • No line responsibilities • Origins in mid-late 1980s • Technology standards movement • ICT policy to coordinate independent Ministerial efforts • Had advisory capability for (large) spending approval (Treasury Board Directives)

  9. … CIO / ICT Management • services traditionally delivered in Ministries • established / long experience / successful • Some Ministries provide corporate wide services Eg.: payroll, telecomm carrier • Own CIOs, management and implementation structures • Formalized as CIO function late 90s (1997) • Evolved as a coordinating and oversight • Lever is budget approval • CIO and extensive working group councils • ICT human resources planning and management • Centralized coordination, planning and oversight with decentralised execution

  10. Examples • Cities • City of Vancouver • Provinces • Universities • McGill University • University of British Columbia • University of Ottawa • University of Maryland (College Park)

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