1 / 22

The Role of Standards in Providing Consumer Protection

The Role of Standards in Providing Consumer Protection. Norma McCormick Chair, ISO COPOLCO. A world without standards ….??. Consumer education: Booklet on ISO graphical symbols. 7. Product Safety + Service Provision + Complaints Handling.

dakota-hines
Download Presentation

The Role of Standards in Providing Consumer Protection

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The Role of Standards in Providing Consumer Protection Norma McCormick Chair, ISO COPOLCO

  2. A world without standards ….??

  3. Consumer education: Booklet on ISO graphical symbols 7

  4. Product Safety + Service Provision + Complaints Handling

  5. Current ISO project committees originating with COPOLCO Network services billing, ISO/PC 239 Product recall, ISO/PC 240 • Consumer product safety,ISO/PC 243 • Cross-border trade of second-hand goods, ISO/PC 245 12

  6. Social responsibility (ISO 26000) Consumers expect organizations to respect the social, economic and natural environment in which they operate Resulted from a COPOLCO proposal on CSR in 2002 Published in November 2010 13

  7. Other priority areas for standardization Sustainability Energy Climate change Services Societal security

  8. Standardization is increasingly seen as a complement or even an alternative to regulations. Page 15

  9. Technical regulation: benefits of using standards Standards are voluntary Regulations are mandatory • Standards referenced in regulations become mandatory • Advantages: use of available technical expertise, harmonization across jurisdictions, enhanced trade • e.g.: EU legislation refers to European standardse.g.: Malaysia’s laws refer to toy safety standards (ISO 8146) • Standards can be incorporated into law through: Direct reference: Number and title of standard, in text of law Indirect reference: Standard registered on a public, official list

  10. ISO COPOLCO’S role and influence on consumer protection COPOLCO was established in 1978 to give consumers a voice within ISO. It reports to the ISO Council. COPOLCO’s role: • Help standards tobenefit consumers • Provide consumers’ network to exchange information • Make recommendations on current and potential ISO standardization work • Advise ISO on policies and actions to respond to consumers’ needs

  11. Information publications

  12. Consumers and standards: partnership for a better world CD-ROM and tutorial http://www.iso.org/sites/consumersStandards/index.htm –

  13. Consumer network to exchange information ISO Consumer update - eNewsletter 20

  14. ISO Directory of consumer interest participation

  15. THANK YOU COPOLCO@ISO.ORG

More Related