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How to deliver measurable behavioral change with technology?

How to deliver measurable behavioral change with technology?. Neil Lasher Snr Instructional Designer n eil.lasher@fireeye.com @ neillasher. Since the beginning…. Since the beginning of eLearning we have searched for the ROI, often without any real success.

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How to deliver measurable behavioral change with technology?

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  1. How to deliver measurable behavioral change with technology? Neil Lasher Snr Instructional Designer neil.lasher@fireeye.com @neillasher

  2. Since the beginning…. Since the beginning of eLearning we have searched for the ROI, often without any real success. More importantly, we have searched to find out if a behavior change has taken place; often we have no real answer until it is too late. We have never been able to monitor change behavior during, after, or at any time, and have often struggled to deliver a soft skill using eLearning . Is it time for change?

  3. What we will cover ✔ How to consider designing learning to measure behavior change ✔ Interact with the user outside of the course to continue the learning ✔ How to build an environment, not a single course

  4. Scatter approach Philip Howard

  5. No real measure – scatter approach 

  6. Designing the measure no more courseware ✔ How to consider designing learning to measure behavior change

  7. Who’s behavior?

  8. Decision planning Decision time Verbal Warning Written Warning Suspension Fire Other?

  9. Creating a blend. ✔ Interact with the user outside of the course to continue the learning Thank you for dealing with the problem in the office yesterday. We have some information you should read so that you have full information about process of this type of issue should it happen again. Click here Now you have read the information in the pack I sent you, I hope you feel enabled to tackle that type of issue again. There is an issue in the warehouse that needs your attention please log back in and enter the code 5463

  10. Part 2

  11. Controlled behavior change

  12. Controlled behavior change Verbal Warning Written Warning Suspension Fire Other?

  13. Learning Pathway

  14. Call back Thank you for dealing with the problem in the warehouse yesterday. We have some more information you should read about this process of this type of issue should it happen again. Click here After the Store and warehouse issues you are beginning to see how difficult it can be in these situations. Can we invite you now to our HR lounge to review other type of incidents you may have to handle. Log back in and enter the code 8881

  15. A look at the technology PHPSMS LMS LRS HTML SCORM

  16. A look at the data flow…

  17. Standard LMS

  18. LRS xAPI { "actor": { "mbox": [ "mailto:neil@neillasher.com" ], "givenName": [ "Neil" ], "familyName": [ "Lasher" ] }, "verb": ”decision", "object": { "id": "http://www.lrs.com/tincan/activities/3df9bacf", "objectType": "Activity", "definition": { "name": { "en": ”Disciplinary Choice " }, "description": { "en": ”Written Warning" } } } }

  19. LRS xAPI "id": "http://www.lrs.com/tincan/activities/3df9bacf", "objectType": "Activity", "definition": { "name": { "en": ”Disciplinary Choice " }, "description": { "en": ”Written Warning" } "context" : { “Choice Value" : "760e3480-ba55-4991-20", "contextActivities" : { "grouping" : { "id" : "http://example.com/context_identifier"} } Choice Value" : "760e3480-ba55-4991-20"

  20. LRS xAPI "id": "http://www.lrs.com/tincan/activities/3df9bacf", "objectType": "Activity", "definition": { "name": { "en": ”Disciplinary Choice " }, "description": { "en": ”None - Conversation" } "context" : { “Choice Value" : "760e3480-ba55-4991-120", "contextActivities" : { "grouping" : { "id" : "http://example.com/context_identifier"} } “Choice Value" : "760e3480-ba55-4991-120",

  21. A look at the value. Decision time 20 Verbal Warning Written Warning Suspension Fire Verbal Warning Written Warning Suspension Fire 120

  22. A look at the data flow…

  23. Multiple decision trees. ✔ Build an environment, not a single course

  24. Qed The user attempted something new and made decisions The user was given information as feedback to their actions The user was invited back to try something similar The user made different decisions based on what they had learned The user demonstrates an increase in value The user has therefore changed a behavior that you have measured What about the actual value?

  25. Further information - Questions 2 papers to read. The Environment Model – Learning Solutions Mag The Incapability Index – www.neillasher.com

  26. How to deliver measurable behavioral change with technology? Neil Lasher Snr Instructional Designer neil.lasher@fireeye.com @neillasher

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