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PEOPLE BRAND STANDARDS

PEOPLE BRAND STANDARDS. OVERVIEW. Develop a visual identity that purposefully communicates who we are; The #1 Employer of Choice. “Drive Employee Preference” Get/Keep: Authentic, Passionate Service Oriented People To: Live the Hyatt Experience

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PEOPLE BRAND STANDARDS

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  1. PEOPLE BRAND STANDARDS

  2. OVERVIEW • Develop a visual identity that purposefully communicates who we are; The #1 Employer of Choice • “Drive Employee Preference” • Get/Keep: Authentic, Passionate Service Oriented People • To: Live the Hyatt Experience • By: Providing a hospitality experience that mirrors the guest experience • Brand Ambassadors and Management 10-13-2010

  3. INTRODUCTION • All recruitment advertising is reflecting People Brand standards. • All applicants receive communication regarding their application process in a timely manner. (NO MORE THAN 3 DAYS) • Welcome to Hyatt Communication in the form of an e-mail or letter immediately upon hire. • Once new hire has been offered, the Brand Ambassador contacts them to “welcome” to the team.

  4. WELCOME • New Hire training materials and schedules are prepared in advanced and presented to new hires upon arrival • New employees receive all tools needed to begin their new positions upon arrival (uniform, name tag, business cards, locker, ID, phone extension, computer access, etc…) 10-13-2010

  5. the PROCESS • Positions are posted online – Internally and/or Externally • Applications (Profiles) appear in Taleo • Screened by HRM and sent to managers via email • GO? Schedule interviews with HR, Dept. Head, MC • NO GO? Email response with rejection reasons (i.e., employment history, compensation, unexplained gaps…) Handout #1 • Brand Ambassadors > Manager > MC > GM (if FOH) • Background and References • New Hire Orientation Scheduled 10-13-2010

  6. INTERVIEW MUST-Do’s • Plan the interview. Place/setting, Q’s ready. • Be on time. • Active Listening. Take brief notes, Eye contact. • Know what you are looking for. Checklist. • Be friendly, yet business like. Hide personal feelings. • Follow-up and probe evasive answers. • Close the interview by stating the sequence for selection. 10-13-2010

  7. Handout #2 10-13-2010

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