Enterprise Architecture – A Year of Growth

2. Enterprise Architecture @ BCIT – A Year of GrowthCAUDIT Enterprise Architecture Symposium – Nov 2006Leo de Sousa, Enterprise ArchitectBritish Columbia Institute of Technology

3. Enterprise Architecture – A Year of Growth • British Columbia Institute of Technology – Strategic Vision • Enterprise Architecture: A Framework • The Year in Review – EA Accomplishments • Changing Perceptions and IT Governance • Enterprise Architecture Models • What is next for Enterprise Architecture? • Questions.

4. BCIT’s Vision and Mission • Vision: BCIT will be Canada’s premier polytechnic institution. • Mission: To build pathways for career success in the global marketplace through teaching excellence and applied education and research • Size: Approximately 48,000 students are enrolled annually at BCIT.

5. BCIT – Experience it!

6. BCIT’s Vision • 2001 – BCIT’s President publishes new strategic direction • “BCIT will become Canada’s Premier Polytechnic” • 2002 – Academic Leaders (VP, Education and Deans of Faculties) publish • “Educational Technology/Information Technology White Paper” • 2004 – Engage an external consultant to articulating a new vision • began discussions about Enterprise Architecture • Oct 2004 - the TEK (technology-enabled knowledge) Initiative is approved • $25M CAD over seven years • An initiative to enhance teaching, learning, research and business at BCIT through the strategic use of technology • Enterprise Architecture identified as foundational

7. “Advance Polytechnic Education” “Ensure Effective Work Processes” “Connect BCIT to the World” “Support Effective Learning & Teaching” “Equip BCIT’s Learning Spaces” The Business of BCIT Best Teaching Practices Applied Research Intelligent Learning Spaces Collaboration & Connectivity Strategic Goal Areas from TEK Vision Enterprise Architecture

8. BCIT – TEK Initiative

9. What is Enterprise Architecture? A Framework Enterprise Architecture is a framework that : • continuously aligns technology services with changing goals and objectives of the institution based on standards (people, process and technology) • Provides a common language to communicate the value of IT investments to the business • allows IT organizations to more strategically and effectively support the Institution’s Strategic Vision

10. Why Enterprise Architecture @ BCIT? • Alignment of IT to the Institute’s Strategy – “Doing the Right Things” • Ensure the adoption of technology aligns to the changing educational / business strategy and mission • Improved Planning and Reduced Complexity – “Doing Things Right” • Create an Enterprise Architecture – establishing a process that is simplifies researching, building/acquiring, maintaining and retiring technology • Adoption of Disciplined Strategies – “Best Practices” • Adopt IT “best practice” disciplines such as IT Governance (ITG), IT Service Management (ITIL), Project Management (PM), etc

11. WebCT6 CEIntegration Server Architecture Change Management The Value of Enterprise Architecture • Alignment of IT to the Institute’s Strategy – “Doing the Right Things” • Ensure the adoption of technology aligns to the changing educational / business strategy and mission • Improved Planning and Reduced Complexity – “Doing Things Right” • Create an Enterprise Architecture – establishing a process that is simplifies researching, building/acquiring, maintaining and retiring technology • Adoption of Disciplined Strategies – “Best Practices” • Adopt IT “best practice” disciplines such as IT Governance (ITG), IT Service Management (ITIL), Project Management (PM), etc

12. EA Accomplishments - 2005/2006 Enterprise Architect a formal member of: • Technology Committee (ITG) – guidance role • TEK Management Team – consult role • IT Services Management Team – consult role • Project Advisory Board (PAB) – approval role • Change Advisory Board (CAB) – approval role

13. EA Accomplishments - 2005/2006 • Project Advisory Board (PAB) • 50 Projects Reviewed with EA Approval • Change Advisory Board (CAB) • 413 Changes Reviewed with EA Approval • 36 new technology or service chgs

14. EA Accomplishments - 2005/2006 • Vendor Partnerships • Sungard HE • IBM • Oracle • Peer Institution Partnerships • University of Victoria • Charles Sturt University, Australia • CEISS/PSITA Institutions (BC HE Institutions) • BC Net (BC Advanced Networking) • Canadian Higher Education IT Directors (CANHEIT)

15. EA Accomplishments - 2005/2006 • Formal Enterprise Architecture Presentations • CBUC 2005 – Saskatoon, SK, Canada • Sungard HE - UDC Week 2006 - Tampa Bay, FL, USA • Sungard HE - Summit 2006 – Orlando, FL, USA • Sungard HE - UDC Strategy & Assessment Webinars – 3 online webinars • IT4BC 2006 – Vancouver, BC, Canada • CBUC 2006 – Halifax, NS, Canada • Oracle OpenWorld 2006 – San Francisco, CA, USA • CAUDIT Inaugural Enterprise Architecture Symposium – Bathurst, NSW, Australia

16. CMM – Enterprise Architecture • Level 4 + …… • EA metrics optimize EA development • EA Standards & Waivers improve EA • EA Documents • used by every decision maker at BCIT • Explicit governance of IT purchases using EA Stds & Waivers • No Unplanned IT investment or acquisition activity at BCIT • Level 3 + …… • EA metrics captured • BCIT Capital Plan adjusted based on EA • Senior Mgmt directly involved in EA review • Explicit governance for managing IT purchase variances • All planned IT purchases governed by EA standards • Level 2 + …… • EA process communicated • Gap Analysis & migration plan established • EA documents updated regularly • Senior Mgmt support and endorse EA • Explicit EA governance for BCIT IT purchases based on stds • Level 1 + …… • Implements EA • framework • BCIT EA Vision identified for: vision, stds, current/target architecture • EA documents centralized • Explicit links to BCIT strategy • EA roles developed • EA ad hoc for: process, architecture, security • EA documents and standards created locally • Minimal links • to business strategy Attributes Apr 2005 - Oct 2006 Value EA Process Informal EA Process Development EA Process Defined EA Process Managed EA Process Optimized Descript. Level # Level 1 Level 2 Level 3 Level 4 Level 5 Time

17. Changing Perceptions – IT is Strategic • How many times do you hear that IT is a cost to your institution? • We can change that perception by using Enterprise Architecture • IT becomes the trusted partner to enable strategy and deliver results

18. Digital Signatures Online Sync CoP’s & Collaboration PKI Virtualized Servers Federated Digital Repositories Mobile Computing Wireless Networks >400 S/W Pkgs In Labs Streaming Video Portals VLS Storage Fabric Fibre Networks >300 S/W Pkgs In Labs Federated Identity Mgnt Server Clustering >200 S/W Pkgs In Labs Data Mining Intranet RTF eMail ORAN HighSpeed Networks Data Warehousing Relational Databases M/F Text Only eMail PC Terminals Internet PDA’s OLAP Reporting INB eCommerce Local Identity Mgnt Online Curriculum Video Conferencing Banner Finance Green on Black Screens M/F COAX VM Banner Student BCIT – IT Services Value Migration Shifts (“as – is”) High Value / Effectiveness Medium New Delivery Capacity Functional Richness 4GL Reporting Complexity Banner HR Low 1990 1995 2010 2000 2005 Time Line

19. 2700 Admin And Student Users Discussions, Doc Libraries, etc 1500 Admin Users Email, Calendar Attachments, Alerts 600 Admin Users Email & Simple Calendars Digital Signatures BCIT – IT Services Value Migration Shifts (“as – is”) High Online Sync CoP’s & Collaboration PKI Virtualized Servers Federated Digital Repositories Mobile Computing Wireless Networks >400 S/W Pkgs In Labs Value / Effectiveness Streaming Video Portals VLS Storage Fabric Fibre Networks Medium >300 S/W Pkgs In Labs New Delivery Capacity Federated Identity Mgnt Server Clustering >200 S/W Pkgs In Labs Data Mining Intranet Functional Richness RTF eMail ORAN HighSpeed Networks Data Warehousing 4GL Reporting Relational Databases M/F Text Only eMail PC Terminals Internet PDA’s OLAP Reporting INB Complexity eCommerce Local Identity Mgnt Banner HR Online Curriculum Video Conferencing Low Banner Finance Green on Black Screens M/F COAX VM Banner Student 1990 1995 2010 2000 2005 Time Line

20. Point of Diminishing Returns Untapped and Wasted Function & Richness Marginalized Staff Effectiveness Point of Diminishing Returns BCIT – IT Services Value Migration Shifts (“as – is”) High Value / Effectiveness Medium New Delivery Capacity Functional Richness Complexity Low 1990 1995 2010 2000 2005 Time Line

21. E.A. Increased Effectiveness IT Governance Managed Complexity Value-Add “Doing the Right Things” Increased Capacity “Doing Things Right” Structured Methodologies (PMO, EA, B/A, ITIL,Resource Mgnt, Metrics Measurements, I.T. Security, etc) BCIT – IT Services Value Migration Shifts (“Target”) High Value / Effectiveness Medium New Delivery Capacity Functional Richness Complexity Low 1990 1995 2010 2000 2005 Time Line

22. 100% Opportunity to add value New Delivery Value ~ 90% 75% Effort spent supporting current environments IT Services Total Capacity 50% 25% 0% Increasing Effectiveness..…. Today’s Reality • Complex Infrastructure • Evolved rather than planned • technologies • Point Solutions instead of • integrated solutions • Lack of Governance (have we • been doing the “right things”? • Too tactically focused vs. • strategically aligned

23. 100% Opportunity to add value ~ 70% 75% Effort spent supporting current environments IT Services Total Capacity 50% 25% 0% Increasing Effectiveness..…. Today’s Reality Target New Delivery Value • Rationalize and converge • technologies with EA • Look for new more efficient • ways to deliver services • Get better at executing using • best practice methodologies • Ensure strategic alignment • through strong governance • Stop doing low value activities

24. Opportunistic Innovative Support Program Departmental Control IT Program Strategic Governance Model and EA Roles Funding Guidance Program Consult Approval Enterprise Program = schools or departments Institute = centrally governed Institute

25. EA Models Communication using EA Models/Artifacts will help. EA models to show you: • Goal Architecture Models • IT Governance Layered Model • Technology Lifecycle Model • Technology Investment Matrix

26. BCIT’s Historical Architecture (1994 -2004) Jointly Developed by British Columbia Institute of Technology and Burntsand

27. (currently) (2005-2010) BCIT TEK Goal Architecture Single Sign On to App Web Link to App Full Integration Jointly Developed by British Columbia Institute of Technology and Burntsand

28. IT Strategic Governance Layered ModelEnterprise Architecture Starts With The Institution’s Strategy How this model was built: • Find Institution’s Strategy Documents and Published Directions • Link Services delivered to the published Institute Strategy and Objectives Benefits: • Exposes the impact of strategy changes on Services • Communicates the value of core services in supporting strategy

29. Education Technical STRATEGIC GOALS INSTITUTIONAL OBJECTIVES 2. Institutional Objectives 3. Institutional Objectives 4. Institutional Objectives EDUCATIONAL EDUCATIONAL/BUSINESS SERVICE LAYER Create Data Standards Advisory Create Data Standards Advisory Create Data Standards Advisory TECHNICAL SERVICE LAYER APPLICATIONS TECHNICAL TECHNICAL INFRASTRUCTURE Jointly Developed by British Columbia Institute of Technology and SunGard HE

30. Implement WebCT6 CE Education Technical STRATEGIC GOALS Connect BCIT to the World Best Teaching Practices INSTITUTIONAL OBJECTIVES 2. Institutional Objectives 3. Institutional Objectives 4. Institutional Objectives Multi-mode Learning Collaborative Learning Learning Management Distributed Learning China BTech Pipeline Program EDUCATIONAL EDUCATIONAL/BUSINESS SERVICE LAYER Faculty Program Heads Registrar’s Office Distributed Learning Srv BCIT International Teaching Program Delivery Course File Mgmt Manage Distrib Learning International Partnerships Create Data Standards Advisory Create Data Standards Advisory Create Data Standards Advisory TECHNICAL SERVICE LAYER Service Desk myBCIT Team Banner Team Infrastructure Team Manage Incidents Manage Portal Manage ERP Integration Manage Servers APPLICATIONS TECHNICAL WebCT myBCIT Banner Student Luminis Data Integration TECHNICAL INFRASTRUCTURE Identity Management –Luminis LDAP, Banner Oracle Id and Access Mgmt, WebCT Id and Access Mgmt Database – Oracle, SQL*Server Operation Systems – AIX 5.2, Windows 2003 Server Hardware – IBM P Series, IBM 445ESX VMWare, Hitachi SAN Network –Ethernet, TCP/IP Jointly Developed by British Columbia Institute of Technology and SunGard HE

31. Implement Cognos 8 BI Suite Education Technical STRATEGIC GOALS The Business of BCIT INSTITUTIONAL OBJECTIVES 2. Institutional Objectives 3. Institutional Objectives 4. Institutional Objectives Data Standards & Dictionary Data Quality Assurance Data Architecture Modeling & Forecasting KPI Performance Management EDUCATIONAL EDUCATIONAL/BUSINESS SERVICE LAYER School Ops Mgrs Instutional Research Registrar’s Office Finance Human Resources Academic Reporting External Reporting Student Reporting Financial Reporting HR Reporting Create Data Standards Advisory Create Data Standards Advisory Create Data Standards Advisory TECHNICAL SERVICE LAYER Service Desk Cognos Team Oracle Team Web Services Manage Incidents Manage Cognos Env Database Administraton Manage Web Presence APPLICATIONS TECHNICAL Ministry DW Submission Data Warehouse Operational Reporting Business Analytics Balanced Scorecard TECHNICAL INFRASTRUCTURE Identity Management – Novell Identity Manager, Luminis LDAP, Cognos LDAP Database – Oracle Operation Systems – AIX 5.2, Windows 2003 Server Hardware – IBM P Series, IBM 445ESX VMWare, Hitachi SAN Network –Ethernet, TCP/IP Jointly Developed by British Columbia Institute of Technology and SunGard HE

32. Identity Management – Phase I Education Technical STRATEGIC GOALS Connect BCIT to the World The Business of BCIT INSTITUTIONAL OBJECTIVES 2. Institutional Objectives 3. Institutional Objectives 4. Institutional Objectives Efficient Business Processes Single Point of Access Security Management EDUCATIONAL EDUCATIONAL/BUSINESS SERVICE LAYER Registrar’s Office Human Resources Student Registration Employee Management Create Data Standards Advisory Create Data Standards Advisory Create Data Standards Advisory TECHNICAL SERVICE LAYER Service Desk ServerTeam Banner Team Security Team Manage Incidents Manage Id Infrastructure Provision Identity Data Manage Security APPLICATIONS TECHNICAL Novell Id Mgr Banner Student Banner HR Lotus Quickplace Aruba Wireless TECHNICAL INFRASTRUCTURE Identity Management –Novell LDAP, Banner Person Id Database – Oracle, LDAP Operation Systems – AIX 5.2, Novell OS Hardware – IBM P Series, IBM 445ESX VMWare, Hitachi SAN Network –Ethernet, TCP/IP Jointly Developed by British Columbia Institute of Technology and SunGard HE

33. BCIT Technology Lifecycle - Definitions - Applications Investing Researching Applications consideration for future implementation. Applications should be used only for pre-approved, proof-of-concept projects. Must be kept isolated from other 3 quadrants Applications that are mission critical. Core Applications that deliver on the strategy of the institute. Usually found in the Core Services Catalogue. Applications being phased out Any tool in the retiring phase that is core to the strategic goals or objectives of the institution should have a replacement app in either the Researching or Investing quadrants. Applications that are solid and mainstream. Products in this phase of the cycle may be maintained for upgrades. New or expanded implementations are discouraged. Retiring Steady Jointly Developed by British Columbia Institute of Technology and SunGard HE

34. Personal Files Cognos 7 Library Archibus Housing Security myBCIT Parking Banner 6 Lotus Bookstore WebCT4 Cognos 6 BCIT Technology Lifecycle 2004 Investing Researching Retiring Steady Jointly Developed by British Columbia Institute of Technology and SunGard HE

35. Banner 7 Web Files Personal Files Cognos 7 Library Archibus Housing Security myBCIT Parking Banner 6 Lotus Bookstore BLOG CoP WebCT6 WebCT4 Cognos 6 BCIT Technology Lifecycle 2005 Investing Researching Retiring Steady Adapted from Geoffrey Moore and Gartner Jointly Developed by British Columbia Institute of Technology and SunGard HE

36. Web Files Personal Files Enterprise Document Mgmt Cognos 7 Library Archibus Housing Security myBCIT Parking Banner 7 Lotus Bookstore Cognos 8 BLOG CoP WebCT6 WebCT4 Banner 6 BCIT Technology Lifecycle 2006 Investing Researching Retiring Steady Adapted from Geoffrey Moore and Gartner Jointly Developed by British Columbia Institute of Technology and SunGard HE

37. Personal Files Web Files Integration Engine Enterprise Document Mgmt Cognos 7 Library Archibus Housing Security myBCIT Parking Banner 7 Lotus Bookstore Cognos 8 BLOG CoP WebCT6 WebCT4 Banner 6 BCIT Technology Lifecycle 2007 Investing Researching Retiring Steady Adapted from Geoffrey Moore and Gartner Jointly Developed by British Columbia Institute of Technology and SunGard HE

38. Technical Architecture • “Where we are” - Build our Current Technical Architecture –gathering documents/diagrams and put them into a common EA repository • “Where we will go” - Communicate our Future Technical Architecture – start with TEK Goal Architecture documents and adjust based on lessons learned via IT Services projects and TEK project plans

39. Technology Investment Matrix Jointly Developed by British Columbia Institute of Technology and SunGard HE

40. 1 2 3 BCIT Enterprise Architecture Plan EA Strategy continues to evolve in a three phased approach

41. IT Services EA Reference Model Enterprise Data Dictionary Services Portfolio Relies on Data Application Portfolio Relies on Applications Vendor List Provides Infra Relies on Infra Configuration Management Database (CMDB) (infrastructure)

42. Enterprise Architecture aligns … Learning&Teaching Technologies BusinessTechnologies People … Process … Enterprise Architecture Technology … Research Technologies By using a framework containing disciplined strategies to align with the Institution’s Vision

43. Enterprise Architecture Communication • EA Workplace • collaboration workplace for EA http://workplace.bcit.ca/bcit_ea • EA Blog • discussion on Enterprise Architecture topics http://blogs.bcit.ca/community/blog/leo_de_sousa • EA Wiki • internal collaborative EA development environment • EA Presentations • internally and externally

44. Questions?

45. Thank You! Leo de Sousa, Enterprise Architect British Columbia Institute of Technology Leo_de_Sousa@bcit.ca