Presentation Transcript

1. Program Agenda Saludos! Welcome to Hewlett Packard Introductions HP Team Delegacion de Chile Presentacion de David Smith Preguntas Summary and Conclusion
2. HP Team Robert Owyang Growth Markets Organization David Smith Business Solutions: Product Management, Utilities Walter Reichert California Government and Public Affairs Sam Rodriguez Government Affairs for Western Region and Latin America
3. HP IN THE UTILITIES INDUSTRYCreating advantage through transformationChile Smart Grid Session22 August 2011
4. Agenda Creating advantage through transformation HP credentials Alliances and partnerships HP response to industry pressures HP industry solutions HP innovation for utilities Discussion Topics
5. HP’s strong industry presence Hundreds of utilities around the world rely on HP Pervasive HP technology usage throughout the industry SCADA systems Nuclear power stations Employee productivity Operational and business systems Extensive deployments of HP Software for IT and application management and quality HP Services engagements around the world: AMI integrations, application modernization, and outsourcing
6. HP: Dispelling industry hype. Creating reality. Business to IT alignment methodology Investing in industry business solutions Innovating for the future Supporting the utilities business transformation VISIBILITY Peak of Inflated Expectations Plateau of Productivity Slope of Enlightenment Trough of Disillusionment TIME Technology Trigger Original Source: Electric Power Research Institute. Dot has been moved based on updated industry insights.
7. Transforming to create advantage Three interrelated challenges Security of supply Customer satisfaction Environmental sustainability Regulatory mandates Customer advocacy/ consumption management Less need for new power plants Safety and liability (water) Application of new technology Asset reliability and utilization Physical and cyber security Data privacy Demand-side management Better understanding of consumption behavior Deregulation/customer churn Cost-to-serve New markets, new services, and new pricing schemes ROBUST GRID AND NETWORK OPERATIONS. MORE SERVICE-ORIENTED.
8. The Instant-On Utility Embraces new dynamics Re-invents how to use technology Serves customers, employees, and partners instantly Integrates and automates the value chain Adapts easily and innovates rapidly Manages risk and environmental responsibilities IT turns business “on,” instantly
9. HP business solutions propel transformation Specifically designed for the utilities industry Security of supply Customer satisfaction Environmental sustainability Customer management Smart Grid and intelligent networks Energy efficiency and environmental sustainability Assessment and strategy services Implementation and management services Automation and management software Operational data analytics software and services Customer information optimization solutions Customer management services and software Customer application transformation services and solutions Compliance tracking and reporting Energy sustainability management solutions Ecological collaboration and content solutions
10. Automate and manage smart grids and intelligent networks Facilitating security of supply Retail Transmission Distribution HP Smart Grid and Intelligent Networks Assessment and Strategy Services HP Smart Grid and Intelligent Networks Implementation and Management Services HP Automation and Management Software: HP Utility Center HP Operational Data Analytics Software and Services: HP Connected Intelligence
11. HP smart grids and intelligent networks solutions Facilitating security of supply HP Smart Grid and Intelligent Network Services HP Utility Center Software HP Connected Intelligence for Utilities Strategy and business case creation Physical and cyber security and compliance assessments Design, implementation, and management services Service management Service activation Data management Operational data analytics and intelligence Customer insight
12. HP Smart Grids and intelligent networks customers Data quality: cleansed and mapped data, improved storage capabilities, and optimized business intelligence systems Threefold improvement in speed of decision making $1M savings from the get-go; anticipate much more as Smart Grid grows Easily extract critical meter data for operations and commercial customers automatically transmit meter data to billing system, adapt billing rates to mirror residential demand, integrated field service Improved meter accuracy, reduced costs, more responsive customer service. Up to 15% planning productivity gains. Designed, constructed, implemented a custom Meter Data Management System Implemented end-toed wireless communication network Developed key integration between work management system, GIS, CIS, billing system and dispatch system Developed a custom Meter Data Management Repository for their Smart Grid project Smart Grid project supported 30M meters On-going support and maintenance of MDMS Largest implementation of automated meters in the U.S. with 9M+meters MDMS installation/integration involvement (Ecologic Analytics (WACS); on-going support of MDMS Management for a Technical Assessment Center (lab) for new AMI technology evaluation/certification
13. Improve customer management Increasing customer satisfaction Customer service: Multi-channel approach: Phone Web Self-service In-home devices Proactive notifications Heightened responsiveness Customer insight: Understand demand patterns and behaviors Target new services, programs, etc. Improve forecasting, predictive analysis Provide content-rich data to customers Customer communications: Personalized billing statements New services and program announcements, descriptions, and enrollment On-line energy management Supply status notification
14. HP customer management solutions Customer service Customer insight Customer communications HP Connected Intelligence for Utilities: Forecasting and segmentation Predictive modeling Dynamic pricing Operational data analytics HP Customer Communications Management Software: Personalized communications On-demand self-service Web HP Portals and Collaboration Services: Engaging, new Web portals Consolidated disparate portals HP Customer Relationship Management Services: Customer service and support, including contact center outsourcing Order and payment processing E-commerce implementation and hosting Fulfillment and distribution HP Customer Application Transformation solutions: SAP, Oracle, CIS, and billing systems
15. HP customer management customers Improved customer experience for 600,000 customers Interactive Web presence: usage monitoring, billing viewing, changes/updates SOA-based solution Better understanding of customers in a competitive marketplace Business intelligence solution: demographics, trends, and customer behavior analysis Predictive analytics to decrease customer churn More targeted, personalized communications Less call centre inquiries implies happier customers Reduced costs by more than $700,000, reduced production lead times, and uses less paper Full-service customer Website for 323,000 gas customers Customer now monitor consumption, request e-bills, post changes, updates, etc. online Significant back-office efficiencies by enabling customer self-service
16. Boost energy efficiency and environmental sustainability For you and your customers Your business Compliance tracking and reporting COMPLIANCE Energy sustainability management solutions ENERGY Ecological collaboration and content solutions NATURAL RESOURCES Your commercial and industrial customers Your residential customers
17. HP energy efficiency and environmental sustainability solutions Compliance tracking and reporting: Aggregate information from relevant sources Complete view of consumption, emissions, and environmental impact Content and document management Energy sustainability management: Baseline IT energy consumption Specific recommendations and actions Reduce IT-related greenhouse gas (GHG) emissions Identify financial impact Ecological collaboration and content management: Fully managed print services Globally available telepresence capabilities Reduce pollution, GHG emissions, and costs HP is a leader on Newsweek's ranking of Greenest Companies in America
18. Optimizing enterprise assets Leveraging HP core and innovation IT Hardware energy efficiency DATA CENTER OPTIMIZATION BUILDING Optimization ENTERPRISE OPTIMIZATION
19. HP energy efficiency and environmental sustainability customers Program development design for Act 129 Energy Efficiency and Conservation programs (including HP Energy Efficiency Analysis-type programs [EEA]) Presented case to the PUC and developed the projected business cases for the programs Data center energy efficiency assessments Partner with PG&E to provide these assessments to PG&E customers as part of a larger energy assessment and conservation program Providing HP EEA to reduce power consumption and carbon footprint for the Utilities own data center Ability to provide the same services to the SRP’s customers Six week study with identification of immediate short payback improvements
20. Reliable, powerful business & IT foundation Fundamental solution set focused on helping you become Instant-On Application Transformation: Converged Infrastructure: Enterprise Security: Information Optimization: Application portfolio management Application modernization Application management Server, Storage, Networking Management Software Power and Cooling Data Center Services Facilities Governance, Risk, and Compliance Application Security Infrastructure Security Information Security Identity & Access Mgmt Information Infrastructure Information Governance Business Insight Managed Print Services HP Hybrid Delivery: Enterprise Cloud Services, Cloud System & Cloud Maps, Cloud Service Automation, Cloud Discovery Workshop
21. Strong alliances and partnerships HP alliances: ISVs, system integrators, and OEMs Collaborate on solution and services development Certification of solutions on HP platforms and infrastructure Joint innovation with HP Providing solutions across the value chain for utilities
22. A culture of innovation HP best practices converted to commercial methodologies HP Labs focus on sustainability HP intellectual property from related industries HP innovation process services HP Innovation Centers HP Utility solution centers
23. HP Utility Solution Centers HP/Intel sponsored Current locations France and China Features HP Utility Center Available for demonstrations, pilots & POC HP Grenoble, France Utility Solution Center
24. Electric Vehicle Remote Management & Billing HP innovation initiatives for utilities Address today’s and tomorrow’s challenges Live BI – Predictive Analytics Sensing Solutions Home Energy Management Demonstrator
25. HP sensing solutions for the grid CeNSE: Central Nervous System for the Earth Sensors Cloudservices Transmission & Distribution: Power outage Security breach Maintenance Weather advisory: Wind Rain Earthquake Local conditions Frequency Amps Data center Volts Temp. Vibration Air Flow Light Tilt Temp. Rotation Navigation Biological Humidity Sound Pressure Chemical Numbers and time
26. Sensors in HP Labs: working proof of concept HP CeNSEnet Viewer Sensors deployed in Palo Alto building Monitoring Analyzing Reporting Measure Building motion People walking Car passing
27. E-mobility: EV roaming billing Strong association with the automotive industry F1 and the development of the first generation Smart Car GM Nissan Provisioning, billing, and settlement capabilities More integration with 3rd party systems Leveraging our vast experience from the telecommunications industry Mature, proven and scalable capabilities for Identity Management; Secure Transaction Processing and Theft Prevention
28. Live BI – Predictive Analytics Building on top of HP’s Information Optimization strategy and HP Connected Intelligence solution for grid and network optimization: Live BI allows powerful and sophisticated visualization and analysis of highly complex data in real time BRAIN (Behaviorally Robust Aggregation of Information) is a method to more accurately predict behavior and improve forecasts Live Analytics Platform An analytics platform to transform massive scale, multi-channel, modal data into timely insights delivered where needed Pervasive data capture and intelligence delivery Event Stream Processing Data Service Fabric Deep Analytics Info Extraction and Integration Pipeline Massively Parallel Data Mgmt
29. Home energy management Sensing in the home. Data aggregation and analytics in the cloud. Differentiated user experience. Top-line measure of overall electrical consumption Individual point energy measurements Laundry zone Kitchen appliances HVAC Entertainment zone Home office zone Future Vision Disaggregation Smart analytics HP Home Products as the gateway
30. Working with HP to transform and become Instant-On Security of supply Customer satisfaction Environmental sustainability Reduce your carbon footprint and energy consumption Help your customers do the same Build Secure Automate Manage Extract intelligence Customer insight Customer communications Customer service ROBUST GRID AND NETWORK OPERATIONS. MORE SERVICE-ORIENTED.
31. HP added value for the utilities industry Create advantage through transformation Pragmatic yet innovative Addresses key business challenges Offers innovative industry-specific solutions Acts as an integrated solution provider capabilities Leader in environmental sustainability Has hundreds of customer successes across the world Operates with 30+ years utilities industry experience and knowledge
32. Discussion topics:Drivers: Energy/Environmental Policy Supply/Infrastructure Constraints: CA Brown-Outs Aging Generation Infrastructure (PA) ‘Green’ Generation Balance (TX) Social Pressure Green/Conservation Orientation (British Columbia)
33. Discussion topics:Policy for Private Sector Involvement State Level Programs PA Act 129 EE&C Program Subsidies Penalties Regulated vs. Deregulated Opportunities CenterPoint (TX)
34. Discussion topics:Latin America ‘Smart Grid’ Colombia HP Workshop (Medellin – EPM) Challenges Smart Grid Focus (EPM) Smart Grid Focus (all Utilities) Argentina Challenges – TOU Puerto Rico Pilot Opportunities
35. Discussion topics:State/Nation Energy Reduction Smart Cities MASDAR City Japan Hitachi – Hawaii Stimulus Programs Incentivizing Consumer (Behavioral Change) Utility Utility as Channel to Consumer
36. Discussion topics:HP: Energy and Sustainability US Private Sector Supply Chain Japan Other (checking with ESM group)
37. Discussion topics:Take-aways Understand the motivation Supply/Demand Balancing – conservation Carbon Footprint Social Pressures Understand the constraints Economic Infrastructure Utility vs. Commercial/Industrial vs. Residential Program Viability Technology Cultural Change Understand the targets Realistic, achievable targets Timeframes