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Social Accountability International. Carnegie Endowment Washington, DC, 2006. Judy Gearhart Program Director. Setting Standards for a just world. SA8000 System Complaints Process Appeals Process Examples and Dilemmas. S A I -- SA8000. Multi-Stakeholder Advisory Board.
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Social Accountability International Carnegie Endowment Washington, DC, 2006 Judy Gearhart Program Director Setting Standards for a just world
SA8000 System Complaints Process Appeals Process Examples and Dilemmas S A I -- SA8000
Multi-StakeholderAdvisory Board • Voluntary System • SA8000 based on the principles of: • UDHR, CRC, CEDAW • 12 ILO Conventions • Implementation draws on ISO management systems
Continuous Stakeholder Engagement • Continuous input through multi-stakeholder AB and their constituents • Respond to system level critiques • Seek comments on and redraft SA8000 every 5 years • Collaborative research on best practice implementation and auditing • Consultations and revisions to Guidance
SA8000 Covers • Right to organize and bargain collectively • Discrimination • Child Labor • Forced Labor • Health & Safety • Disciplinary Practices • Working Hours • Compensation • Management System
MANAGING CONFORMANCE Plan, Do, Check, Act Model Identify problem Suppliers not conforming to requirements Overtime Hours exceeding limit Verify Effectiveness Supervisory excesses on floor Health and safety concerns – use of protective gear Plan corrective action Discrimination Wages don’t meet the BNW Children hired in error Implement plan
SA8000 Impact • 881 facilities certified; covering over 510,000 workers in 50 countries, across 57 industries. • Thousands of facilities have been audited to the SA8000 standard & are working toward compliance. • SAI Corporate Involvement Program engages brand level commitment
SAI Training SAI has carried out training in 30 countries on five continentsIn 2004 alone, SAI reached +2,000 people through its courses for workers, facility managers & auditors SAI offers:Worker & Manager TrainingAuditor TrainingSupplier TrainingCustom Training
Move beyond endemic problems SAI Program in China Goals: • Improve workplace conditions, working with local managers and workers. • Promote worker participation, freedom of association & participatory management systems. • Build capacity locally among emerging independent worker rights groups.
Worker Training: SAI and ITGLWF program coordinators work with local affiliates to present materials to study circle leaders in Coimbatore, India © Social Accountability International
Complaints Process • 3 Levels: Factory; Certification body; SAI • No reprisals against complainant • How to file: • Anyone can file a complaint • No required format; forms available to guide • Complainants name can be kept confidential • Resolution reported to complainant • SAI resolutions made public
Complaints Process Cont. • Recognize receipt of complaint – formal and informal – to complainant • Verify name of locale, dates, incident specifics • Contact certification body and review audit notes and process • If complaint substantiated, instruct CB to investigate at their expense • Review reports from CB and resolution • Track corrective actions agreed in resolution • If not substantiated – request more information and schedule witness audit of CB at workplace in question within a year
Appeals Process • Taking a complaint to the next level; • if dissatisfaction with a decision by a CB; • SAI intervenes (SAI may also intervene if CB investigation or resolution is insufficient). • SAI convenes multi-stakeholder Appeals Review Panel from SAI – AB to review the case • Objections to SAI’s Appeal resolution – report to SAI Advisory Board and made public
Questions & Dilemmas • Timing and pressure balance • Seek change & avoid flight • China shoe factory • If we respond quickly can we prevent conflict escalating? • Engage other brands/buyers • Kenya pineapple farm
Questions & Dilemmas • Interpreting “good faith“ • Protracted legal battles • Find the right field investigators • Ability to investigate complaint in the context of problems endemic to that country • Set appropriate expectations • Can’t reverse court decisions • Indonesia garment factory • Confidentiality and Communicating results • Public reports = incentive for company to find amicable resolution
Questions & Dilemmas • Brand level involvement • Define Scope • Clarify expectations • Define clear, finite process for engaging 3rd party investigation and involvement • Multi-stakeholder AB oversight and decision • Consider outside mediators