Office 365 Support Process

1. OFFICE 365 SUPPORT PROCESS Office 365 support delivers the facility of cloud productivity to businesses of all sizes, serving to save lots of time and cash and free valued resources. Microsoft office 365 combines the acquainted Microsoft Office desktop suite with cloud-based versions of Microsoft’s next-generation communications and collaboration services— including Microsoft Exchange Online, Microsoft SharePoint Online, and Microsoft Lync Online—to facilitate users be productive from nearly any place via the web. Microsoft is proud to produce world support twenty-four hours per day, seven days per week for Microsoft office 365 customers. every customer’s body contact has the flexibility to make a service request online or to decision Microsoft Support. Microsoft has support centers around the USA, with native phone numbers. Microsoft office 365 uses sturdy security throughout the service information centers to assist keep client information secure. Multiple virus-scanning engines facilitate give premium anti-spam and antivirus protection for email and SharePoint on-line documents. A risk-based, third-dimensional set of practices helps safeguard services and therefore the privacy of client information. Microsoft Customer Service and Support Role The Microsoft Customer Service and Support team are that the step-up purpose for a customer’s administrator. Microsoft’s trained support engineers give troubleshooting that goes on the far side the self-service resources and articles that Microsoft provides. The Microsoft Customer Service and Support team are committed to serving to customers quickly and expeditiously resolve service-related problems that their users may encounter with Microsoft on-line Services. Microsoft client Service and Support activities include: Troubleshooting, managing, and breakdown client problems and escalations Gathering and supportive data associated with specific service requests Providing issue coordination and resolution management Maintaining communication with the directors to assist make sure that problems are self-addressed on an in-progress basis Providing help with licensing, invoicing, and subscription inquiries Continually gathering client feedback on the way to improve the service through surveys The Microsoft Client Service and Support team consist of support engineers who are trained and licensed altogether office 365 services. directors who are unable to resolve problems with the out there self-service support and community resources will contact Microsoft Customer Service and Support. Technical support that's enclosed within the subscription for office 365 is primarily centered on providing customers with each phone and online assisted support in 2 key areas: installation and setup and break/fix. Common technical support problems enclosed within the subscription are listed below. Technical Support Descriptions  Support Description  Installation and setup  Exchange Online:  Mailbox migration to office 365  Rudimentary existence  SharePoint Online:  Permissions and user groups Lync Online:

2.  Installation and making contacts Microsoft Office Professional Plus:  Installation and setup help  Break/fix  Configuration failure issues:  Domain setup and re-delegation  Microsoft office professional and Application Installation Feature or practicality failure of office 365 core services:  Exchange online, Microsoft office professional and, SharePoint online, Lync online Synchronization of on-premises mailboxes The configuration of services:  Single sign-on (SSO)  Active Directory® Domain Services synchronization  Domain setup and re-delegation Service-interrupting events (SIEs) When an administrator contacts Microsoft Customer Service and Support by phone, the caller is at first asked to self-select the kind of issue through a real person. This real person system ensures that the caller is quickly routed to the acceptable support engineer, who confirms whether or not the caller is permitted to receive support. The support engineer on the decision then determines the problem, validates the severity with the administrator, and either transfer or escalates it if any help is needed. For more info please contact us at +1-800-826-8068. For more information visit the web page link, which is given below. Reference URL: https://jkfhskhgeliry.wordpress.com/2018/07/27/office-365- support-process/