Where Google Style Searching Meets Library Land

1. Where Google Style SearchingMeets Library Land WILIUG June 20, 2008 Heidi Bruss, Metropolitan Library System Peter Zeimet, Innovative Interfaces

2. Agenda • What’s the buzz about “discovery platforms”? • Introduce Encore • Future plans for Encore • Questions

3. What Do Patrons Want? • Something simple to use • “One stop” searching • Results • Control • Google functionality

4. Industry Buzz • Need to redefine library catalogs • Can’t just interface with holdings/collection • Digital/electronic resources not a second thought • Offer more powerful searching • Don’t force users to look in multiple places • Don’t demand prior knowledge of search techniques/mechanics

5. Industry Buzz • Discovery platforms offer: • Single point of entry to all content owned by the library • Most relevant results on top • “Did you mean” • “More stuff like this” Marshall Breeding, Director for Innovative Technologies and Research, Vanderbilt University and publisher of LibraryTechnology Guides

6. Introducing Encore • Place holder for screen shot Innovative’s Discovery Platform

7. Simple Search – Harry Potter

8. Simple Search – Harry Potter facets Results from the catalog Images Tag Cloud Popular Choices & Research Pro Results (off screen)

9. Simple Search – Harry Potter Choose a different tag

10. Simple Search – Harry Potter Refinements change the number of records retrieved and the counts in the facets

11. Natural Language Redirect

12. Natural Language Redirect Refine by format “Book” Proper Subject Headings Refine by collection (scope)

13. Natural Language Redirect Resultschange Refinements Click on “x” to remove

14. Did You Mean?

15. Did You Mean?

16. Not a Misspelling But...

17. Not a Misspelling But...

18. A Little Bit of Both

19. A Little Bit of Both

20. Encore Brings “Stuff” Together • WebPAC (including spell check, relevancy ranking, program registration) • Enhanced content (Content Café, Syndetics) • Federated searching (Research Pro/Web Bridge) • Pathfinder Pro (Meta Find) • Internet resources • Databases owned by library With: • Natural language searching • “Did you mean” helps to redirect searches

21. The Result • A new way of accessing the library’s resources • Broad results for users • Users refine searches “On the fly” • A way for library “outsiders” to get “inside” • “Google” style search environment

22. Shift In Thinking • Not “dumbing down,” but “opening up” • Encore isn’t a traditional OPAC • This is for the patrons who love Google • WebPAC doesn’t go away – it’s still there

23. Encore 2.0 ... • Patron login/logout link • Suppression of Request link for non-requestable materials • Research Pro authentication • Community Tagging (now live) • Better handling of no images in Suggestions section • Patron record alerts

24. Encore 2.0 ... • Requesting within Encore • Full ERM details integration, e.g. license format • Location facet (now live) • Display table of contents based on MARC data • Improvements to “Did You Mean” function • Other improvements in look & feel and usability

25. Philosophy of Development • Paradigm shift—allows users to leverage their Web 2.0 skills to find relevant resources • Encore strives to be a single access point to the catalog and other electronic resources • Intuitive ways of limiting a search via facets and encountering no dead ends • Patrons begin with broad searches and limit • Make every user a super user

26. What’s Ahead…2.1 and 3.0 • More options to customize the screen, e.g. colors, layout, branding • Alternate designs • Consortia-specific enhancements • Scoping • Branding for consortia member libraries • Increased integration with non-Innovative modules

27. What’s Ahead…2.1 and 3.0 • Research Pro Lite (additional cost product) • Support for Amazon.com for book jacket art • Usage Statistics • New facets • Community reviews • Encore for INN-Reach • Ratings

28. Development Partners • Why SWAN as a partner? • For testing, III needed large, busy site • And a consortium • SWAN members saw the “Google” style environment patrons want • SWAN’s responsibilities • Test response time and stability of server • Test load on software • Solicit end user comments (survey under construction)

29. SWAN’s Rollout • Started on shared server hosted by III • Server installed on site 6/17/08 • 8 SWAN libraries volunteered to test • Rollout to members: • One at a time – testers first • In library building first • Then to library web pages • Depending on results – gradual rollout to rest of membership • All along – collect end user comments

30. Definitions • Discovery platform – search tool that unifies disparate resources • Facets – refining tools • Tagging – subject headings and topic descriptors • Ajax – Web 2.0 engine – helps retrieve and display data as results are received without redrawing screens

31. Resources • Library Technology Guides – Marshall Breeding www.librarytechnology.org • Programs from IUG 16 (2008) Introducing Encore – posted on CSDirect at: http://csdirect.iii.com/ppt/#iug16 Encore: A University Library Perspective (E7) Encore: The Development Partner Approach (N2) Building Our Catalog With Encore (H3) http://www.innopacusers.org/iug2008/programmaterials.html • Web site: http://www.encoreforlibraries.com/main.html

32. Contact Information • Heidi Bruss SWAN Software & Training Manager Metropolitan Library System brussh@mls.lib.il.us • Pete Zeimet Customer Sales Consultant Innovative Interfaces, Inc. pzeimet@iii.com