CCNA Voice Official exam Certification

1. CHAPTER 9 • Cisco Unity Express CCNA Voice Official exam Certification

2. Cisco Unity Express: • Small hardware appliance that fits into a router (AIM-CUE) • Linux based • Works with Cisco Unified Communications Manager (CCM) • Provides Voice-mail, Auto Attendant, Integrated messaging, Voice Profile for Internet Mail (VPIM) • Mailboxes through license • Maximum mailboxes through platform • Works with Cisco Unity Express, Cisco Unity Connection and Cisco Unity

3. Cisco Unity Express Hardware: • Cisco Unity Express Advanced Integration Module (AIM-CUE) • Intel Celeron 300 MHz CPU • 256 MB SDRAM • 1 GB Flash • Maximum 50 mailboxes • 14 Hours of storage • 4-6 Ports for simultaneous Voice sessions • Cisco Unity Express Network Module (NM-CUE) • Intel 500 MHz CPU • 256 MB SDRAM • 1 GB Flash • Maximum 100 mailboxes • IDE 20 GB hard drive • 100 Hours of storage • 8 Ports for simultaneous Voice sessions

4. Cisco Unity Express Hardware: • Cisco Unity Express Network Module with Enhanced Capability (NM-CUE-EC) • Intel 500 MHz CPU • 512 MB SDRAM • 1 GB Flash • Maximum 250 mailboxes • 20 GB IDE hard drive • 300 Hours of storage • 16 Ports for simultaneous Voice sessions • Cisco Unity Express Enhanced Network Module (NME-CUE) • Intel 1 GHz CPU • 512 MB SDRAM • 1 GB Flash • Maximum 250 mailboxes • 40 GB IDE hard drive • 300 Hours of storage • 24 Ports for simultaneous Voice sessions

5. Cisco Unity Express Platform Software Compatibility:

6. Cisco Unity Express Software: • Cisco Unity Express voice-mail and auto-attendant software • Cisco Unity Express optional IVR • Cisco Unity Express PC Application software • cue-installer.nmx.7.1.5 • cue-vm-en_US-langpack.nmx.7.1.5.prt1 • cue-vm-full-k9.nmx.7.1.5.prt1 • cue-vm-k9.nmx.7.1.5.pkg • cue-vm-langpack.nmx.7.1.5.pkg • cue-vm-license_12mbx_cme_7.0.5.pkg

7. Cisco Unity Express Software: • Cisco Unity Express Application

8. Cisco Unity Express Software: • Cisco Unity Express PC Application software

9. Cisco Unity Express Software:

10. Cisco Unity Express Language Software: • Supported languages: • American English • British English • Chinese • Danish • Dutch • French (European) • French (Canadian) • German • Italian • Japanese • Korean • Portuguese (Brazilian) • Spanish (European) • Spanish (Latin America) • Spanish (Mexico) • Swedish

11. Cisco Unity Express Software: • License • cue-vm-license_12mbx_cme_7.0.5.pkg • cue-vm-license_25mbx_cme_7.0.5.pkg • cue-vm-license_50mbx_cme_7.0.5.pkg • cue-vm-license_100mbx_cme_7.0.5.pkg • cue-vm-license_150mbx_cme_7.0.5.pkg • cue-vm-license_200mbx_cme_7.0.5.pkg • cue-vm-license_250mbx_cme_7.0.5.pkg • cue-vm-license_12mbx_ccm_7.0.5.pkg • cue-vm-license_25mbx_ccm_7.0.5.pkg • cue-vm-license_50mbx_ccm_7.0.5.pkg • cue-vm-license_100mbx_ccm_7.0.5.pkg • cue-vm-license_150mbx_ccm_7.0.5.pkg • cue-vm-license_200mbx_ccm_7.0.5.pkg • cue-vm-license_250mbx_ccm_7.0.5.pkg

12. Cisco Unity Express Software: • Interactive Voice Response (IVR) • cue-ivr-jsp.7.0.5.tar • License • cue-vm-license_2port_ivr_7.0.5.pkg • cue-vm-license_4port_ivr_7.0.5.pkg • cue-vm-license_8port_ivr_7.0.5.pkg • cue-vm-license_16port_ivr_7.0.5.pkg • cue-vm-license_20port_ivr_7.0.5.pkg

13. Features of Unity Express Voice Mail: • User and Groups • User account for one person • Group accounts for members of a group. • Administrator Accounts: Total control • Broadcast Accounts: Can send messages only • Subscriber Mailbox • A storage facility • One individual user • General Delivery Mailbox (GDM) • A storage facility • Assigned to a group of users • Accessed through a users subscriber mailbox • Mailbox Subscriber Features • Mailbox Login, Passwords and PINs • Password is used by a user to access the Graphical User Interface (GUI) • PIN is used for access via the Telephone User Interface (TUI)

14. Features of Unity Express Voice Mail continued: • Mailbox Subscriber Features

15. Features of Unity Express Voice Mail continued: • Tutorial • Provides a quick easy way to personalize and set-up a mailbox • Recorded / Spoken Name • Record standard greeting • Change password • Greetings • Message that a caller hears when they reach the users voicemail • Message management and Playback • Play and restart • Allows the subscriber to hear the message and if necessary playback from the beginning • Fast forward and rewind • Allows the user to forward through or back up by three second intervals

16. Features of Unity Express Voice Mail continued: • Message management and Playback • Skip • Allows the user to interrupt playback and leave the message unheard • Save • Allows the user to archive the message • Reply to original sender • Respond to a voicemail • Sent to the Original senders voice mailbox • Forward to another subscriber • Can listen to a voicemail and send to another Unity Express subscriber by mailbox number • Delete • Delete any message received • Undelete • Allows a subscriber to restore a message after delete • Cannot be restored after subscriber has logged out

17. Features of Unity Express Voice Mail continued: • Message Types • Broadcast • A message sent to one or more subscribers • Recipients are members of the same broadcast group • Expired message • A message that has been in the subscribers mailbox past the retention date • Prompted by Unity Express to delete or save the message • If message is saved then the retention timer is reset • Urgent message • A message tagged as urgent by the sender as one of high importance • New message • Any message that has not yet been listened to by the subscriber • Saved message • A message that has been listened to and saved by the subscriber

18. Features of Unity Express Voice Mail continued:

19. Features of Unity Express Voice Mail continued: • Message indicator • Cisco Unity Express sends a message to Cisco Unified Communications Manager • Communication Manager places an envelope icon in the phone display if available • Communication Manager enables a light on the phone handset • Message Notification • Disabled by default • Enable system wide • Enable per user • Message notification all messages • Message notification urgent only • Alerted via phone call • Message retrieval during call if enabled • Subscriber can call back to retrieve message • Attach message to outgoing e-mail notification • Speech to text ability required

20. Features of Unity Express Voice Mail continued: • Message Notification • Enable cascading notifications • If first method does not connect then continue with additional methods • Set the ring no answer (RNA) timeout in seconds • Use a restriction table to limit available phone number • Restrict long distance • User level • Device types • To use e-mail, service must be available

21. Features of Unity Express Voice Mail continued: • Message Notification • Live reply • Uses caller ID (ANI) to call sender during voice-mail playback • Live record • Subscriber can record a call and deliver to voice mailbox • Distribution List • Public distribution list • “everyone” list enabled by default • List can be created by any subscriber • Message sent to all on the distribution list • All public lists are available to all subscribers regardless of who created the list • Private distribution list • Created by any subscriber • Available only to creator

22. Features of Unity Express Voice Mail continued: • Mailbox Storage • Configured by administrator • Allowable number of minutes of recorded conversation • Varies with system and number of subscribers • AIM-CUE 14 hours total for all mailboxes • Unassigned time not available • Notification of available time • At 90 percent subscriber receives notification that mailbox is almost full • At 100 percent subscriber receives message that the mailbox is full and no additional messages will be accepted • Mailbox Features • Record message options • Review recorded message • Re-record the message • Set normal or urgent priority on the message • Cancel the message

23. Features of Unity Express Voice Mail continued: • Mailbox Features • Operator assistance • During message called can press zero (0) to be redirected to another extension • Mailbox login • Subscriber may login to their mailbox from outside the network • Prompted for mailbox number and PIN • Voice View Express • Can view and create messages as well as configure voice mailbox options from the phone display • Integrated Messaging • Client can access their voice-mail via their e-mail account with an IMAP capable e-mail client • Voice Profile for Internet Mail (VPIM) • Allows voice-mail system to exchange messages with another voice-mail system

24. Features and Functions of Cisco Unity Express Auto Attendant: • Default Auto Attendant Scripts • Auto Attendant Script (default) • Auto Attendant Simple Script • Scripts can be modified • Loaded automatically • Auto Attendant Greetings / Prompts • Welcome prompt • “Welcome to the automated attendant” (default) • Business open prompt • No message by default • Business closed prompt • “We are currently closed. Please call back later.” (default) • Holiday prompt • “We are closed today. Please call back later.” (default)

25. Features and Functions of Cisco Unity Express Auto Attendant continued: • Business Hours Settings • Determined by a configured schedule in Cisco Unified Communications Manager • Daily schedules can be copied

26. Features and Functions of Cisco Unity Express Auto Attendant continued: • Holiday Settings • List of holiday dates required

27. Features and Functions of Cisco Unity Express Auto Attendant continued: • Auto Attendant Operator • Not available in Auto Attendant Simple Script • Dial by Name and Dial by Extension • A caller can choose to dial a subscriber by name • First name • Last name • A caller can choose to dial a subscriber by extension • Administration via Telephone System • Once authenticated by extension number and PIN • Record alternate greetings (Snow, Flood…) • Record custom prompts

28. Features and Functions of Cisco Unity Express Auto Attendant continued: • Cisco Unity Express Custom Scripting • Answer the call • Determine time of day • If open, play a prompt allowing the caller to choose which subscriber to be transferred to: “Press 1 to talk to John Smith, Press 2 to talk to Jane Doe.” • If closed, transfer the call to an off-premises number

30. Cisco Unity Express Management: • Management • Administrator • Subscriber • Record message options for a caller

31. Cisco Unity Express Management: • Management • Administrator

32. Cisco Unity Express Management: • Management • Subscriber

33. Cisco Unity Express Management: • Management • Command Line

34. Cisco Unity Express Management: • Management • Graphical User Interface • User and Group Administration • Reset passwords • Configure name information • Associate a phone • Assign a primary extension • Assign an E.164 address • Assign a language • Enable / configure message notification • Configure mailbox settings • Configure group membership

42. Cisco Unity Express Management: • Management • Voice mail Administration • Mailbox size limitations • Message size limitations • MWI configuration • Integrated messaging configuration • Voice View Express configuration

44. Cisco Unity Express Management: • Management • Auto Attendant Administration • Call-in number • Script choice • language • Prompt choices • Dial by first or last name • Operator extension • Schedule choice

47. Cisco Unity Express Management: • Management • Backup and Restore • Configuration • Data • Historical reporting • Reports • Voice mail • Mailboxes • Backup history • Restore history • Network Time Protocol • Call history • Real-time reports