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Toronto Hostels Training Centre (THTC)

Toronto Hostels Training Centre (THTC). Toronto Hostels Training Centre Mission Statement. To enhance the performance and effectiveness of individuals and organizations working with vulnerable communities through practical and progressive training initiatives. Reasons THTC Established.

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Toronto Hostels Training Centre (THTC)

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  1. Toronto Hostels Training Centre(THTC)

  2. Toronto Hostels Training CentreMission Statement • To enhance the performance and effectiveness of individuals and organizations working with vulnerable communities through practical and progressive training initiatives Toronto Hostels Training Centre

  3. Reasons THTC Established • Result of three deaths (Eugene Upper, Irwin Anderson and Mirdalah-Aldin Koopani) within the shelter sector and subsequent inquest Toronto Hostels Training Centre

  4. Reasons THTC Established (Cont’d) • Desire to create a mandatory training program which establishes a standard, commonly held knowledge base and skill set for shelter workers across the sector • To provide opportunities for the exchange of ideas and best practices among shelter staff • Improve staff interaction with service users Toronto Hostels Training Centre

  5. Toronto Hostels Training Centre • THTC established in September 1997 as a partnership between the City of Toronto Hostel Services Division and the Ontario Association of Hostels – Toronto Chapter • Federally Incorporated in November 27, 2000 • Registered Charity January 1, 2001 Toronto Hostels Training Centre

  6. Staffing • Executive Director • Office Administrator • Office Assistant • Part-time Cleaner Toronto Hostels Training Centre

  7. Governance • Board of Directors • Challenges Toronto Hostels Training Centre

  8. Funding • Annual Funding from City of Toronto - $198,000.00 • Staff salaries and overhead expenses • Subject to annual review by the City • Training Revenues from participant fees - yearly average range $193,000.00 to $210,000.00 • Facilitator/trainer costs, handouts, catering (when possible) Toronto Hostels Training Centre

  9. Revenue Breakdown • Total Revenue for 2008 - $405, 096.00 • City Funding - $198,000.00 • Training Fees - $192,701.00 • Special Project Funding (HPI) - $2359.00 • Memberships - $7425.00 • Interest - $4611.00 Toronto Hostels Training Centre

  10. Expenses Breakdown • Total Expenses for 2008 - $438, 221.94 • Materials and Service - $183, 587.10 • Transportation and Communication - $14,144.51 • Other Expenses - $8236.09 • Building and Maintenance Services/Utilities - $3887.78 • Mortgage and Related - $67, 865.09 • Salary Expenses - $146, 896.46 • Catering - $10,739.66 • Special Projects (HPI) - $2865.25 Toronto Hostels Training Centre

  11. Training Fees • Member and Non-Member training rates • The member rate is $10 less than the non-member rate • For example, a full-day session, on average costs either $57/$67, two-day training - $75/$85, half-day $42/$52 on average Toronto Hostels Training Centre

  12. Client Breakdown • Training priority given to City of Toronto shelter staff as dictated by THTC funding agreement • 65% City Funded Shelters • 35% Other Organizations and/or individuals Toronto Hostels Training Centre

  13. Training Content • First Priority: to implement training requirements outlined in the Shelter Standards • Also provide additional training beyond Shelter Standards requirements • Helps to increase THTC’s client base, service broader social service sectors Toronto Hostels Training Centre

  14. Training Development • Course Committee • Curriculum Committee • Role THTC Board of Directors Toronto Hostels Training Centre

  15. Training Programs • Training Calendar • Benefit to Shelter staff • Certificate Programs Toronto Hostels Training Centre

  16. Trainers • New instructor application process • Hiring of instructors process • Instructor experience and curriculum Toronto Hostels Training Centre

  17. Partnerships • On-site training partnerships • Toronto Public Health • Canadian Training Institute • Ontario Municipal Social Services Association (OMSSA) • Canadian Association of Mental Health (CAMH) • Canadian Mental Health Association (CMHA) • Hincks/Delcrest • ADET Inc. • Hy’N’Hancement Consulting Inc. Toronto Hostels Training Centre

  18. Partnerships Cont’d • Off-site training partnerships/equivalencies • University of Toronto, St. Michael’s College • Volunteer Lawyers Service • The Chang School – Ryerson University • Toronto Public Health • Resources Exist for Networking and Training (RENT) Toronto Hostels Training Centre

  19. Participation Policies • Arrival/Attendance • Participation/Evaluation • Certification Standards Toronto Hostels Training Centre

  20. Hostels Training Centre Certificate • Mandatory • Standard First Aid and CPR • Crisis Prevention Training • Documentation Skills • Workplace Hazards Information System (WHMIS) • Anti-Racism/Anti-Oppression • Transgender/Transsexual Training Toronto Hostels Training Centre

  21. Hostels Training Centre Certificate Cont’d • Electives • Case Management • Conflict Resolution and Negotiation Skills • Cultural Diversity • Exploring Urban Aboriginal Issues • Mental Health An Overview • Motivational Counselling • Substance Use • Hidden Disabilities • Ontario HIV/Substance Use (two day) Toronto Hostels Training Centre

  22. Thoughts on Entry Level Training • Crisis Prevention (each agency deliver specific program) • Standard First Aid and CPR • WHMIS • Documentation • Case Management • Anti-Racism/Anti-Oppression • Substance Use/Mental Health Toronto Hostels Training Centre

  23. Thoughts on Executive and Management Training • Know basics as per entry level training • Conflict Resolution/Mediation/Verbal de-escalation training • Industry Standards Training (comparable to Ontario Occupational Health and Safety – Competent Supervisor Training) • Supervision Training/Supervision specific unionized settings • Diversity Training Management Perspective • Policy Development • Financial Training • Proposal Writing (if applicable) • Program Evaluation • Team Development Toronto Hostels Training Centre

  24. Thoughts on Non-Profit Board Training • Board Governance Training • Role and purpose, financial, legal obligations, ED board relationship, risk management, orientation agency/sector etc. • Policy Development • Proposal Writing • Diversity Training Toronto Hostels Training Centre

  25. Lessons Learned/Helpful Hints • Stable Government funding and popular core training programs vital to financial feasibility • Encourage sector develop standard training and certificate program • Engage sector to assist in setting standard training and curriculum development • Offer training off-site at central venue • Training interactive, limit 20 participants • Use peer speakers within sessions/standardized patients • Train-the-trainer vs. non train-the-trainer • Clear/written registration/cancellation policies • Partnerships Toronto Hostels Training Centre

  26. Success • Quality of training provide at economical cost • Support of funder through Quality Assurance and Shelter Standards requirements • Key positioning of THTC take on new projects as assigned, assists financial viability • Strong staff – helpful and efficient • Welcoming, pleasant training environment Toronto Hostels Training Centre

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