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Toronto Training Board Presentation. January 16, 2007. Canadian Automotive Repair and Service (CARS) Council. Mandate To address on a national basis the human resource training and development needs of the Canadian automotive repair and service industry. CARS Board of Directors.
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Toronto Training Board Presentation January 16, 2007
Canadian Automotive Repair and Service(CARS) Council • Mandate • To address on a national basis the human resource training and development needs of the Canadian automotive repair and service industry.
CARS Board of Directors • Association of International Automobile Manufacturers of Canada • Automotive Industries Association of Canada • Canadian Automobile Dealers Association • Canadian Vehicle Manufacturers Association • National Automotive Trades Association
Industry Overview • Approximately 18 million vehicles on Canadian roads • Retail size of aftermarket estimated at over $15.6 billion in 2002 (which includes maintenance and repair, and gasoline stations): $9.3 billion in parts and $6.3 billion in services. This is an increase of 5.6 percent over 2001(DesRosiers Automotive Consultants Inc. 2003 )
Life Long Learning • New vehicle models are introduced each year • New technology is introduced each year • Success of the business is directly proportional to ongoing professional development
Commitment to Learning… • Strong commitment to career development among industry employees • Employers believe professional development is a key contributor to overall business success
CARS’ Activities • Industry Human Resource Study (Sector Study) • Labour Market Research • Collision Repair IDL Project • National Essential Skills Strategy • Skills Gap & Training Needs Assessment • Research on Internationally Trained Workers • Advanced Technologies Curricula Development • Career Information Kit • National Accreditation Program • Interactive Distance Learning (IDL) • Workplace Mentor/Coach Program
Report on the Human Resource and Training Needs of the Repair and Service Industry
Industry Sector Human Resource Study • For the purposes of the study, the Canadian automotive repair and service sector consists of four sub-sectors: • Automotive Service Repair • Collision Repair • Motorcycle Repair • Parts Wholesaler
Employment by Key Occupation… Source: Statistics Canada. Labour Force Survey data (2004), and Census 2001. *Includes automotive parts salespersons. **Includes support staff and all other occupations in the sector.
Age Composition… Statistics Canada
Interactive Distance Learning • Satellite-based training broadcast daily • Over 150 courses have been developed • Technical and non-technical training for those licensed and working in the industry • Offers two-way interaction between student and instructor
Collision Repair IDL Project – Phase II Project Objective • To make available to the Canadian Collision Repair sector, convenient, cost effective and high quality technical and non-technical training
National Essential Skills Strategy • Examine the essential skills of industry occupations, e.g. reading, document use, computer use related skills • Benchmark the current essential skills levels of the workforce • Identify strategies to integrate essential skill training components to existing curriculum
Essential Skills Profiles Developed… • Customer Relations Specialist (NOC 6421) • Service Sales Advisor (NOC 6421) • Parts Sales Consultant (NOC 6421) • Automotive Mechanical Installers & Servicers (NOC 7443) • Automotive Service Technician (NOC 7321) • Autobody & Collision Damage Repair Technician (NOC 7322) • Automotive Paint Technician (NOC 7322)
National Essential Skills Strategy • Information from essential skill profiles and national benchmarking will be used to: • Communicate to stakeholders existing levels and those required • Manufacturers • Education system • Industry re professional development • Additional profiles and assessment tools are being developed under phase II of the project
Professional Development Skills Assessment Tool • Access to needs assessment questions from 34 key automotive industry occupations • Assessment tests are randomly created from over twelve thousand questions • Automatic links to industry’s best available training sources • Available in both French and English • Secure, encrypted participant profiles and result histories online www.carsability.ca
Career Information Resources • The “Future Is Wide Open” career information kit provides resources for young people, educators, parents and industry. • Reference Guide – 45 occupations described • Educator’s Guide – Learning activities • Industry Presentation Guide – Helpful tips for industry to promote itself • CD-ROM and Web Site – interactive tools
National Accreditation Program • College post-secondary motive power programs can apply to challenge the accreditation evaluation process. • Currently there are 27 college programs that have National Accreditation status across Canada
Workplace Mentor/Coach Program • Leadership • Organization • Communication • Coaching • Mentoring • Human Relations • Job Proficiency • Personal Development
International Trained Workers • Research underway to review challenges and success stories • Information Gaps • Recommendations