1 / 35

bl4l 2 SM Telemarketing-Magic

bl4l 2 SM Telemarketing-Magic. Product Overview. Greenpeas capture Important Info. Statement of Goals. To empower the GreenPeas, Pros and Managers: Increase Overall Sales Performance Maximize sales by Pros Empower Greenpeas to become Pros

danielspencer
Download Presentation

bl4l 2 SM Telemarketing-Magic

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. bl4l2SM Telemarketing-Magic

  2. Product Overview Greenpeas capture Important Info

  3. Statement of Goals To empower the GreenPeas, Pros and Managers: • Increase Overall Sales Performance • Maximize sales by Pros • Empower Greenpeas to become Pros • Enhance Sales Staff Development Tools (Room Managers) • Increased Visibility to Room Manager Performance (Upper Management) • Maximize Positive Competition and Peer Motivation • Integrate Line Sheet, Catalog and Monthly Specials Administration • High Impact Strategic Targeting of Products and Customer Segments Through Improved Data Gathering and Management (e.g. company size for each SIC Code)

  4. GETTING STARTED

  5. Salesperson Login

  6. Duct tape Add-on TODAY’S TIP: Don’t forget to ask everyone about safety supply needs Company Announcements YESTERDAY’S TOP SELLERS SPECIALS Sam Levy Max Hershisher Mary Martin Jack Spratt

  7. Manager’s Announcements Yesterday’s top sellersYesterday’s bottom sellers Jack Manly Michael Rizzy Lefty Right Jeffrey Michie Herman Wrong Ida Moore George Gorgeous Ralph Mays I will be leaving at 3pm today-Dr. Appointment

  8. Suggestions/Messages My Suggestion/Message is: Send to: My Manager  Richard Benton  Tim Stearns  Other ____________  Suggestion System (Max. 500 Characters)

  9. Select Campaign & Follow-ups

  10. Sales today$679 / 3rd Top seller$1555 Status Points today845 Next Prospect

  11. Top products for this prospect

  12. Script for this product

  13. Pictures for this product Specifications: The 5 3/4" Saw Blade 2400 rpm Cutting Depth 1-1/2” Bevel cut to 50 degrees With Battery Charger One Saw Blade One Battery Sturdy Carrying Case

  14. End of Call (No Sale)

  15. End of Call-Sale Made

  16. Manager Reports

  17. Manager’s Salesperson Status

  18. Manager’s Salesperson Status Graph

  19. Manager’s Individual Salesperson Graph

  20. Summary of Manager’s Screens

  21. Manager’s Salesperson Status Graph

  22. Individual Manager Graph

  23. STRATEGIC INFORMATION MANAGEMENT

  24. Phase 1 – Customer Information Purchase a database of all the businesses in the US with phone number, zip code, SIC codes, # of employees and Sales $ (Cost: $850-GPS) Purchase a database of fax numbers of businesses in the US with phone number, zip code and fax numbers (Cost: $450-GPS) Have an update program written for Accountmate Customer master or Supplemental file with this information (Cost: $???-Kane or GPS) 4. Have a report written with counts of prior customers by SIC code and number of employees(Cost: $???-Kane or GPS) 5. Extract contact names from the sales history files and add this info to the customer info available to the extranet

  25. Phase 2 – Stock Number Info Generate Line Sheet, Catalog & Monthly Specials: add fields to the extranet (Cost: $650-GPS) 2. Add ability to: • Predetermine price changes to "swing in" at a later date (Cost: $???-Kane-GPS) • Handle discontinued items, substitutes and upsell products including US -vs- foreign (Cost: $???-Kane-GPS) Add fields to the extranet to be able to easily identify companion products (e.g. with the cordless circular saw: extra battery packs and extra saw blades)

  26. Phase 3 – Sales Analysis • Generate database by: • SIC code • products sold including: • number of orders • total quantity purchased • totals sales value • highest/lowest quantity • highest/ lowest price • last purchased (Cost: $???-Kane-GPS)

  27. Phase 4 – Implement Design for GreenPeas Produce a list of products purchased by the SIC code being worked prioritized by historical sales dollar amounts for that SIC code(Cost: $???-Kane-GPS) Generate a GreenPeas call list from existing and new business lists (Cost: $???-Kane-GPS) 3. Quality of GreenPeas leads will improve based on the quality of info captured on the call 4. Implement a telephone dialer (non-predictive) (Cost: $???-GPS)

  28. Phase 5 – Implement Design for Pros • Create a system to maximize success of the Pro: • flexibility for different styles • ability to set general and specific follow-up schedule Main difference from GreenPeas view: includes prior sales history • History Includes: • frequency of purchases • largest quantity purchased,

  29. Phase 6 – Ongoing Review Monthly review of changes to this program Provide a suggestion procedure for everyone’s input on ideas and improvements

  30. Fine Points 1 1. All data prioritized with most important on top (e.g. biggest seller) 2. Store extension numbers and best time to call 3. Maximize use of hot keys and function keys 4. Support efficient use of single or dual computer monitors 5. Support in-house and satellite sales operations 6. Provide quick access to accessories and related consumables (e.g. Blades, drill bits & battery packs) 7. Unique workstation identity (e.g. a distinctive sound for each salesperson when they make a sale)

  31. Fine Points 2 8. Use Colors to Highlight Important Data 9. Use Random Animated Graphics to Reduce Tedium 10. Optimize Security of all Data 11. Keyboard Logger Tracks Abnormal Usage 12. Timeclock Program Logs Workstation Time 13. Automated Campaigns (minimal manual maintenance required) 14. Management-defined Rules and Blocks (keep Greanpeasss and Pro accounts separate) 15. Management-defined Alerts (e.g., no call attempts for XX minutes)

  32. Maintenance Screens • Add/Change/Remove • Product/Pictures/Script/Line Sheet/Catalog entry • SIC specific Product info • A Prospect • Company announcement • Room Manager’s announcement • Salesperson/ Manager info/options • Product Specials • SIC code from the campaigns available • Scoring criteria • Animation/Cartoons (keep things interesting) • Sounds/Music when sale is made Administration system for Suggestions Administration system for Messages

  33. Maintenance Screens Control file on hotkeys and function keys customizable by salesperson Zip Code/Area Code/Time Zone maintenance screen SIC/NAISC Code maintenance screen

  34. Product Overview Greenpeas capture Important Info

  35. How Can I Get the Business Lists for Less Products? You can get this product from your favoriteDealeror GPS Financial Services(aka CMStotheMAX.com and CougarMtnSupport.com) 13337 South Street #352 Cerritos, CA 90703 714 228-5444 Phone 800 531-2944 Fax email us at: sales@BusinessListsforLess.com

More Related