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CER Update

CER Update. Industry Governance Group 11 th April 2008. Topical Issues. Smart Metering Market Information Debt Hopping DSFA Public Lighting SIG Update Workshop on Directed Contracts & 28 Day Rule. Smart Metering. Requested Market Info. Customer Numbers & Profiles

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CER Update

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  1. CER Update Industry Governance Group 11th April 2008

  2. Topical Issues • Smart Metering • Market Information • Debt Hopping • DSFA • Public Lighting • SIG Update • Workshop on Directed Contracts & 28 Day Rule

  3. Smart Metering

  4. Requested Market Info • Customer Numbers & Profiles • Projected customer numbers and load • Segmentation of customer categories by spend, consumption and tariff • Annual Load of each supplier • Payment methods offered by suppliers • Churn Figures • Breakdown on DUOS tariffs • Detail on how ESBCS tariffs are set • ESB Networks performance against SLA’s • Information on customer complaints

  5. Customer Numbers by DUOS Group

  6. Electricity Consumption by DUOS Group

  7. Debt Hopping • Received four submissions from suppliers.

  8. SIG Update • Smart Metering: Creation of a SMSG & SMWG. • SMWG consists of a Customer Focus Group, Technology Focus Group, plus a Programme Management Function. • Analysis of IT systems to determine customer switching capacity. • Capable of handling 3000-4000 switches per month. Total capacity of 90,000. Three year timeframe to implement an enduring market solution. • Utility Regulator will be publishing a retail market competition report by end of April.

  9. AOB • 28 day rule • DC Workshop

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