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Automated Message Delivery System (AMDS)

Automated Message Delivery System (AMDS). Sales Training Presentation November 2006. 8AL020043375ZZUSA ed 1.0. Agenda. What is AMDS? Market Drivers Features and Benefits Sales Advantage Applications and Use Scenarios User Interface Advanced Communications Server (ACS) Architecture

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Automated Message Delivery System (AMDS)

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  1. Automated Message Delivery System (AMDS) Sales Training Presentation November 2006 8AL020043375ZZUSA ed 1.0

  2. Agenda • What is AMDS? • Market Drivers • Features and Benefits • Sales Advantage • Applications and Use Scenarios • User Interface • Advanced Communications Server (ACS) Architecture • System Architecture

  3. What is AMDS? Premise-based interactive voice message broadcast solution—automates the recording and delivery of voice messages to any voice mail box • Market applications - customer service, governments, education, healthcare, and financial services • Hard ROI compared with using costly third-party services • Increase productivity and speed time to market by reaching more clients (4-5 thousand calls per hour) • Easy-to-use browser-based interface to manage message recordings and schedule broadcasts • Leverage call lists and create/edit call groups locally or from existing applications and upload via a browser • Standards-based APIs support integration with existing applications like CRM, SFA, and ERP to leverage existing business processes • Fully automated, unattended operation

  4. Market Drivers Increasingly organizations are looking at voice message broadcast solutions for the following reasons: Deliver time sensitive event and emergency voice messages to client or citizen base Emergency Alerts Support integrated and spontaneous communications to break-down internal and external barriers Increase Productivity Reduce time to disseminate information and increase reach Time Savings

  5. Management Feature and Benefits

  6. User Features and Benefits

  7. The AMDS Sales Advantage Numerous customer opportunities— Addresses the needs of many vertical markets and horizontal applications from emergency alerts to customer service solutions Openingdoors— Vendor neutral with an easily understood value proposition and ROI for introducing Alcatel within Greenfield environments Pull through— Simple, low cost software application addresses real issues and creates a complete solution to prospects In a Class of Its Own— Traditional enterprise competitors do not include solutions such as AMDS in their portfolios

  8. Financial Services Investment bulletins Stock quotes Business news Healthcare Providers Appointment reminders Health tips Clinic wellness seminars K-12 Education School closings/delays Parent communication regarding school emergencies and transportation issues Event and activity reminders Local Government Event notifications Construction projects with location and time frame Utility service interruptions with affected areas and duration Public Safety Weather updates Evacuation plans and updates Sporting and Entertainment Game cancellations and delays Availability of season and playoff tickets Value-added service offered to sponsors for marketing activities Vertical Market Applications

  9. Actual Customer Use Scenarios

  10. Case Study: Global Financial Services Group Benefits • ROI achieved rapidly • Faster client message delivery from anywhere • Increase analysts productivity • Analysts time savings more valuable than the cost savings • Seamless integration with CRM • View/listen to material delivered to clients by research analyst • Compliance/regulatory requirements fulfilled Company Challenges • High annual blast voice mail costs via 3rd party provider • Critical to client services and analysts to deliver information internally and externally • Compliance fulfillment Alcatel Solution • 5 sites (NY, London, Hong Kong, Tokyo, Sydney) • 11 AMDS servers • 1500 Analysts & Traders • 5k messages broadcasted daily • Siebel CRM integration (custom)

  11. AMDS User Interface Easy to use interface • New Create Groups of recipients • Schedule/record broadcasts via any browser from any location • Upload call lists and create/edit groups from existing applications • Individual broadcasts selected for each call list or group • User accessible call lists and recording libraries • Playback via phone or PC

  12. AMDS Message Delivery and Confirmation Message Delivery • Specify start/end time, recording/list source • Select delivery to live person or voicemail • Call retries on delivery failure • Live mode • Answer—AMDS plays a prompt - 1 to decline or 2 to listen • Voice mail—call disconnects • Voicemail mode • Live person answer, AMDS plays above prompt • Voice mail detected entire message is played to the VM system Reporting • CDRs include date/time, group, recording, call status, number, and duration

  13. Alcatel’s Advanced Communications Server (ACS) • ACS is hardware independent with installation on a range of servers—small business, enterprise-class, or carrier-grade NEBS-compliant • Scalable and stackable deployment options • Standards-based APIs support custom application development to leverage existing business applications—CRM, SFA, ERP etc.

  14. WAN AMDS System Diagram AMDS—may be connected to the PSTN or PBX using TDM or SIP interfaces Paris User Work Station with Call List Access Network IP or TDM Voice Calls Alcatel PCX or other PBX Boston Message Recording Broadcast Scheduling Voice Calls T1 or SIP-RTP Plano TCP/IP Browser-Based Management AMDS Server Broadcast Scheduling

  15. How to Order AMDS? • AMDS is sold as audio broadcasting ports in increments of 2 ports • For ordering, please use the AMDS Quote Tool available on the North America Business Partner Portal and the Global Business Partner Website (see next slide) • The Quote Tool includes the following • Configuration estimator – to assist with sizing based on customer needs • Example quote • Quote tool with part numbers and pricing for OXE and non-OXE configurations • Support documents for additional reference

  16. Where to get more information? • Business Partner Web Site (BPWS) at www.businesspartner.alcatel.com • For promotions – select the “Sales and Marketing” and then “Promotions” link • For product – select Our Offer/Products/Alcatel AMDS • North America Business Partner Portal at www.usa.alcatel.com/ • For promotions – select “Sales Resources” and then the “Promotions” link • For product – select Sales Resources/Product Information/Conferencing and Collaboration/Alcatel AMDS • Global Sales and Marketing site (Alcatel intranet) at http://aww.alcatel.com/marketing/ • Select Products under Portfolio • Then select region and Alcatel AMDS under unnumbered products

  17. www.alcatel-lucent.com

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