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Develop assertiveness and self-confidence through essential skills for effective communication. Learn to handle challenges with confidence and reach your goals successfully in this comprehensive training module.
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Assertiveness and Self ConfidenceCorporate Training Materials
Module One: Getting Started Learning is not a spectator sport. D. Blocher Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced.
Module Two: What Does Self-Confidence Mean To You? Who has confidence in himself will gain the confidence of others. Leib Lazarow Being confident allows us to set and reach our goals. It provides stability when we are faced with a challenge; it gives us that push that helps us overcome difficulties.
Module Two: Review Questions • Which of the following is not a skill involved by assertive behavior? • Self-affirmation • Aggressive imposing opinion on others • Expressing positive feelings • Expressing negative feelings • Which of the following statements IS NOT true? • Assertive communications promote fairness and equality in human interactions • Assertive behavior includes the ability to stand up for a person’s legitimate rights • Assertive behavior can be learned • Assertive behavior is universal and the same for every situation
Module Two: Review Questions • Self-confidence is freedom from: • Fears • Other people • Doubt • Anxiety • Who wrote the poem “If”? • Rudyard Kipling • Walt Whitman • TS Eliot • Emily Dickinson
Module Two: Review Questions • Which of the following is not a type of communication? • Passive • Aggressive • Assertive • Passive – assertive • Which of the following statements IS NOT true? • An assertive individual communicates in a way that clearly states his or her opinions and feelings • Assertive people feel connected to other people • Assertive people are manipulators • Assertive people maintain good eye contact
Module Two: Review Questions • Which of the following is not a skill involved by assertive behavior? • Self-affirmation • Aggressive imposing opinion on others • Expressing positive feelings • Expressing negative feelings • Which of the following statements IS NOT true? • Assertive communications promote fairness and equality in human interactions • Assertive behavior includes the ability to stand up for a person’s legitimate rights • Assertive behavior can be learned • Assertive behavior is universal and the same for every situation
Module Two: Review Questions • Self-confidence is freedom from: • Fears • Other people • Doubt • Anxiety • Who wrote the poem “If”? • Rudyard Kipling • Walt Whitman • TS Eliot • Emily Dickinson
Module Two: Review Questions • Which of the following is not a type of communication? • Passive • Aggressive • Assertive • Passive – assertive • Which of the following statements IS NOT true? • An assertive individual communicates in a way that clearly states his or her opinions and feelings • Assertive people feel connected to other people • Assertive people are manipulators • Assertive people maintain good eye contact
Module Three: Obstacles to Our Goals If you can find a path with no obstacles, it probably doesn't lead anywhere. Frank A. Clark Obstacles are encountered every day of our lives, but what we do and how we react during these events will determine the outcomes of such events. Our reactions to these obstacles will determine if the situation becomes a minor annoyance to a major event.
Module Three: Review Questions • Recognize the type of thinking based on the followings statement: As the thinker, you believe that things are the way you feel about them. • Personalization • Emotional reasoning • Mind reading • Global labeling • Recognize the filtering type of thinking: • As the thinker, you pay attention selectively to the negative, disregarding the positive • As the thinker, you realize you will get the answer through meditation • As the thinker, you group things into absolute, black and white categories, assuming that you must be perfect or you are worthless • As the thinker, you feel that you have total responsibility for everybody and everything
Module Three: Review Questions • Which of the following is an obstacle Sue has to face with on her way to a new job? • Her lack of experience • Her responsibilities with the kids • The fact that her husband earns enough money • The fact that her husband does not give her support • Why is Sue reluctant to assert herself? • Because she thinks she does not deserve the new job • Because her husband is the breadwinner • Because she feels bad for neglecting her responsibilities with the kids • Because she really agrees with her husband
Module Three: Review Questions • Which of the following statements IS NOT true? • Standing up for yourself will translate into success throughout your personal and professional lives • Assertiveness is practical only for professional life • Assertiveness will help you build your self-confidence • Assertiveness will help you overcome the everyday challenges • Which of the following statements is true? • Assertive people are usually too aggressive in communication • Assertiveness often brings trouble as well • We all have situations where the ability to be assertive helps us achieve our goals • None of the above
Module Three: Review Questions • Recognize the type of thinking based on the followings statement: As the thinker, you believe that things are the way you feel about them. • Personalization • Emotional reasoning • Mind reading • Global labeling • Recognize the filtering type of thinking: • As the thinker, you pay attention selectively to the negative, disregarding the positive • As the thinker, you realize you will get the answer through meditation • As the thinker, you group things into absolute, black and white categories, assuming that you must be perfect or you are worthless • As the thinker, you feel that you have total responsibility for everybody and everything
Module Three: Review Questions • Which of the following is an obstacle Sue has to face with on her way to a new job? • Her lack of experience • Her responsibilities with the kids • The fact that her husband earns enough money • The fact that her husband does not give her support • Why is Sue reluctant to assert herself? • Because she thinks she does not deserve the new job • Because her husband is the breadwinner • Because she feels bad for neglecting her responsibilities with the kids • Because she really agrees with her husband
Module Three: Review Questions • Which of the following statements IS NOT true? • Standing up for yourself will translate into success throughout your personal and professional lives • Assertiveness is practical only for professional life • Assertiveness will help you build your self-confidence • Assertiveness will help you overcome the everyday challenges • Which of the following statements is true? • Assertive people are usually too aggressive in communication • Assertiveness often brings trouble as well • We all have situations where the ability to be assertive helps us achieve our goals • None of the above
Module Four: Communication Skills The one who listens does the most work, not the one who speaks. Stephen R. Covey Strong communication skills are essential for assertive interaction with others. Humans are social animals and communication is a very important part of our daily lives.
Module Four: Review Questions • What is the difference between hearing and listening? • There is no difference • The difference is in the duration of the registered sound • Listening is consciously chosen, while hearing simply happens • Listening is a process, while hearing is the result of that process • Which of the following is not a dimension of active listening? • The volume and pace • The length of the message • The Pauses and Hesitations • Your general relation towards the person who speaks
Module Four: Review Questions • Which of the following is not a type of question for practicing active listening? • Open questions • Closed questions • Courtesy questions • Clarifying questions • Which type of the question implies short, usually one-word answers? • Open questions • Closed questions • Courtesy questions • Clarifying questions
Module Four: Review Questions • According to UCLA studies, how many percent of communication effectiveness is determined by nonverbal cues? • As much as 93% • Almost 50% • Less than 25% • More than 75% • What happens when your words and your body language are in a conflict? • You can hide it with a little effort • Your body language rules every time • Sometimes body language rules, but sometimes the words are stronger • Nothing significant happens
Module Four: Review Questions • What is the difference between hearing and listening? • There is no difference • The difference is in the duration of the registered sound • Listening is consciously chosen, while hearing simply happens • Listening is a process, while hearing is the result of that process • Which of the following is not a dimension of active listening? • The volume and pace • The length of the message • The Pauses and Hesitations • Your general relation towards the person who speaks
Module Four: Review Questions • Which of the following is not a type of question for practicing active listening? • Open questions • Closed questions • Courtesy questions • Clarifying questions • Which type of the question implies short, usually one-word answers? • Open questions • Closed questions • Courtesy questions • Clarifying questions
Module Four: Review Questions • According to UCLA studies, how many percent of communication effectiveness is determined by nonverbal cues? • As much as 93% • Almost 50% • Less than 25% • More than 75% • What happens when your words and your body language are in a conflict? • You can hide it with a little effort • Your body language rules every time • Sometimes body language rules, but sometimes the words are stronger • Nothing significant happens
Module Five: The Importance of Goal Setting Without goals, and plans to reach them, you are like a ship that has set sail with no destination. Fitzhugh Dodson Goal setting drives us and gives us a measure for our successes. Setting goals provides an incentive and helps to push us into completing the goals we set.
Module Five: Review Questions • Which of the following is not one of the four key questions for setting goals? • What are the little comforts? • What are your dreams? • What hurts, or feels bad? • What is the minimum of your abilities? • Which of the following is not a type of goals according to potential timing? • Long-range goals • Short-range goals • Medium-range goals • Immediate goals
Module Five: Review Questions • What is the name of the technique for setting goals? • START • SMART • SWAP • STOP • Which of the following statements IS NOT true? • Setting deadlines motivates you to work on your goals • By setting a deadline, your subconscious mind begins to work on the goal • Setting deadlines is always stressful • Setting deadlines brings you closer to the achievements
Module Five: Review Questions • Which of the following statements IS NOT true? • Goals should be defined by your life purpose • Your core values are one of the tools that decide your goals • Goals, in and of themselves, do not provide any happiness • Goals, in and of themselves, provide the happiness • Name the book written by life coach Jack Canfield which contains the following quote: “Vague goals produce vague results.” • The Success • The Success Principles • The Success Shortcuts • The Ultimate Success
Module Five: Review Questions • Which of the following is not one of the four key questions for setting goals? • What are the little comforts? • What are your dreams? • What hurts, or feels bad? • What is the minimum of your abilities? • Which of the following is not a type of goals according to potential timing? • Long-range goals • Short-range goals • Medium-range goals • Immediate goals
Module Five: Review Questions • What is the name of the technique for setting goals? • START • SMART • SWAP • STOP • Which of the following statements IS NOT true? • Setting deadlines motivates you to work on your goals • By setting a deadline, your subconscious mind begins to work on the goal • Setting deadlines is always stressful • Setting deadlines brings you closer to the achievements
Module Five: Review Questions • Which of the following statements IS NOT true? • Goals should be defined by your life purpose • Your core values are one of the tools that decide your goals • Goals, in and of themselves, do not provide any happiness • Goals, in and of themselves, provide the happiness • Name the book written by life coach Jack Canfield which contains the following quote: “Vague goals produce vague results.” • The Success • The Success Principles • The Success Shortcuts • The Ultimate Success
Module Six: Feeling the Part When you engage in systematic, purposeful action, using and stretching your abilities to the maximum, you cannot help but feel positive and confident about yourself. Brian Tracy Staying positive will provide you a great asset in regards to self talk and recognizing and working with your strengths. Everyone has weaknesses and by being positive you can recognize your weaknesses and then work on them to lesson to remove them all together.
