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Measuring Performance: Midyear 2005

Measuring Performance: Midyear 2005. NASCIO Membership Meeting May 3, 2005 Washington, DC Doug Robinson Executive Director. Measuring Performance – 2005. Progress assessments have been based largely on past experience - fairly intuitive in nature

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Measuring Performance: Midyear 2005

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  1. Measuring Performance: Midyear 2005 NASCIO Membership Meeting May 3, 2005 Washington, DC Doug Robinson Executive Director

  2. Measuring Performance – 2005 • Progress assessments have been based largely on past experience - fairly intuitive in nature • Refine the measurement process with more discipline focused on strategic outcomes • Use of membership and partner surveys (annual and point of service) • Increased assessments of membership participation (physical and financial) • Evaluation of the impact of NASCIO services and advocacy Source: Membership Meeting, NASCIO Annual Conference 2004, New Orleans

  3. Performance “Vital Signs” PMO efforts have aligned the • association’s strategic plan goals • performance tracking • vital signs to assess the association’s vitality and progress toward its goals See handout and more details at: https://www.nascio.org/aboutNascio/programManagement/

  4. Strategic Plan Goal 1: NASCIO is the premier network and resource for state CIOs Q. NASCIO is an effective resource for state CIOs. Input from 3/05 Performance Survey (36 state responses)

  5. Strategic Plan Q. Rate overall products and service per dimensions: Input from 3/05 Performance Survey (36 state responses)

  6. Strategic Plan Goal 2: CIOs are key members of statewide leadership teams CIOs ranked NASCIO services toward this end: • Networking/collaboration with peers (1.9/5) • Issue research/publications (2.3/5) • Advocacy/government affairs (2.6/5) • Educational opportunities (3/5) (conf., calls, webinars) • Website enhancements (4/5) Input from 3/05 Performance Survey (36 state responses)

  7. CIO Reporting Arrangements NH WA VT ME ND MT MN OR MA WI NY ID SD RI MI WY PA CT NJ IA NE OH NV DE IL IN UT WV VA CO CA MD MO KS KY NC TN DC OK AZ SC AR NM GA AL MS Source: NASCIO staff research as of March 23, 2005 LA TX FL HI AK KEY: PR CIO Reports to Cabinet Head or Other (24) CIO Reports to Chief Executive (25) CIO Reports to a Board (3) Net Change: -3 to Cabinet

  8. Strategic Plan Goal 3: NASCIO is an effective advocate for IT policies at all levels of government. Q. NASCIO provides a unified voice for IT issues Input from 3/05 Performance Survey (36 state responses)

  9. Strategic Plan Q. I am given the opportunity to contribute to NASCIO’s government affairs policies. Input from 3/05 Performance Survey (36 state responses)

  10. Corrective Action Plans Highlights to address areas of concern include: • Develop active process for member orientation and CIO mentoring: track performance through participation • CRM process improvement • Marketing & communications plan • Workplan traceability to performance on strategic plan (time spent vs. goals met) • Committee addressing state project mgmt?

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