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Enhancing Transit Connectivity for Regional Hubs

This project focuses on improving transit connectivity by identifying customer perceptions and barriers, implementing wayfinding and real-time information systems, coordinating schedules and fares, providing last-mile services, and enhancing hub amenities. The methodology includes prototype hub evaluations, customer outreach, and wayfinding tests. The project elements encompass wayfinding and customer information, real-time information, schedule coordination, fare coordination, last-mile programs, and hub amenities. Recommendations include establishing baseline standards, conducting hub audits, developing funding procedures, implementing real-time information systems, coordinating schedules, implementing a universal fare card, and enhancing last-mile programs and hub amenities.

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Enhancing Transit Connectivity for Regional Hubs

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Presentation Transcript

  1. Transit Connectivity Overview • Project Focus: • Regional Network of Transit Hubs • Multiple Operators • Methodology • Identify Customer Perceptions • Define Barriers to Connectivity • Project Elements • Wayfinding/Transit Information • Real-Time Information Systems • Schedule Coordination • Fare Coordination • Last Mile Services • Hub Amenities

  2. Transit Connectivity Methodology • Prototype Hub Evaluations • Five Hubs • Hub Task Force • Schedule Review/Analysis • Collect Existing Schedules • Evaluate Connectivity by Time Period • Interviews with Operators • Current Practices • Focus Groups • Trip Diaries • Best Practices

  3. Major Regional Transit Hubs

  4. Major Regional Transit Hubs Selected Prototype Hubs • San Francisco Ferry Terminal/Embarcadero BART • San Jose Diridon Station • San Rafael Transit Center • El Cerrito del Norte BART Station • Dublin/Pleasanton BART Station

  5. Customer Outreach Methodology • Hub Task Force • Transit operators • Local agencies • Focus Groups • 5 Hubs • Experienced Transit Users • Trip Diaries • Transit Novices • Transit Information Focus Groups

  6. Customer Outreach Wayfinding Tests

  7. Project Elements • Wayfinding Guidelines/Transit Information • Real-Time Information • Schedule Coordination • Fare Coordination • Last Mile Programs • Hub Amenities

  8. Project Elements Wayfinding/Customer Information • Identification of the hub • Signage within the hub • Identification of transit loading platforms • Easy to Understand Transit Displays • Up-to-date transit information/printed schedules

  9. Recommendations Wayfinding/Customer Information • Focus on the “Top 10” Transit Hubs in the region • Establish “Baseline” standards for Wayfinding and Information Displays • MTC to conduct “hub audits” • Operators to prepare plans and cost estimates to correct deficiencies • MTC to develop funding and implementation procedures

  10. Project Elements Real-Time Information • 511 Program (telephone and web pages) • Real-time information on signs, and on 511 system

  11. Recommendations Real-Time Information • 511 Program • Recommendations to be consistent with the 511 Strategic Plan – April 2006 approval

  12. Project Elements Schedule Coordination • Connectivity between services • Service Reliability • Applications of Real-Time Information Systems

  13. Recommendations Schedule Coordination • Schedule Coordination • Establish frequency/wait time standards for the Top 10 hubs • MTC will audit performance • Schedule Adherence • Will be part of RM2 Real-Time Program • Real-Time to be implemented at the Top 10 hubs • Transit Operators will feed schedule adherence information in to regional database • MTC to monitor performance • Timed Transfer/Pulsed Regional Rail Network • Will be part of regional rail plan

  14. Project Elements Fare Coordination • Universal fare card high customer priority • Equitable regional operator and customer fare program needed

  15. Recommendations Fare Coordination • Continue with planned TransLink® rollout with large operators by 2007/08 and all others by 2010 • TransLink® Consortium to proceed with RM2-funded Integrated Fare Program study in 2006

  16. Project Elements Last Mile Programs • Shuttles • Pedestrian Access • Bicycle Access and Parking • Taxis • Electric Commute Options • Innovative Technology

  17. Recommendations Last Mile Programs • Shuttle Information • Will be incorporated in Wayfinding/Transit information systems • Other Services • Will be encouraged but not part of hub audit • Develop linkages to other grant programs (e.g. SR2T, TFCA, CAM)

  18. Project Elements Hub Amenities • Physical Connectivity • Weather Protection • Seating Areas • Audio Announcements • Restrooms • Security

  19. Recommendations Hub Amenities • Amenities would not be part of MTC station audits • Operators would be encouraged to provide improvements

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