Security and Service Enhancements for the ACT: Using Technology to Improve the Process NCTA 2012 Conference – August 3,

1. Security and Service Enhancements for the ACT: Using Technology to Improve the Process NCTA 2012 Conference – August 3, 2012

2. ACT Test Security • ACT Test Security Updates for 2012-13 • Test Center Staff Payment System Discussion Topics

3. Test Security Tools & Processes Deter and Detect: • Test taker impersonation • Copying • Proctor or administrator misconduct • Theft of test questions and answers Tools & Processes: • Identification checks • Proper spacing between test takers and active proctoring • Post-test data analytics • Inquiries from score users and hotline reporting

4. Nassau County DA Investigation Test Taker Impersonation • 20 students arrested • Proposed holistic solution to address impersonation risk

5. Security Enhancements At Registration: • Additional test security terms in the examinee agreement • Additional matching information provided by the test taker • Photo • Gender, High School Information • Standby and Test Day changes requested online

6. Security Enhancements Photo Options Photo By Mail Web Registration Phone Apps

7. Security Enhancements On Test Day • Examinees present photo ID and ticket with photo and gender • Test staff will print the examinee roster, which will include name and photo of examinee • Capture affirmation on test booklet and answer sheet

8. Security Enhancements On Test Day Sample Admission Ticket

9. Security Enhancements On Test Day Sample Roster

10. Security Enhancements After Testing • Print examinee photo on high school score report • Enhanced post-test analytics • Enhanced hotline reporting

11. Security Enhancements After Testing Sample Score Report

12. Security Enhancements Enhanced Messaging and Reporting Tools Enhanced Analytics Enhance data analytics and hold suspect scores Spot Checks Assign ACT Tactical Operations Teams (TOPS) to select test centers Training Online training for test center staff on test security Strengthen Identity Matching Throughout Process Examinee AgreementChanges

13. Security Enhancements For Additional Information about ACT’s Security Enhancements for 2012-2013, visit: http://www.act.org/newsroom/announce/testprocedures.html

14. Security Enhancements What you can do • Be our eyes and ears! • Complete irregularity reports • Bring “concerning content” to ACT’s attention • Encourage people who have concerns to use the ACT hotline

15. Security Enhancements Reporting Concerns to ACT Test Security To submit inquiries Inquiry URL: http://www.act.org/aap/scores/inquiry/ Hotline URL: https://act.alertline.com/gcs/welcome Hotline number (US and Canada): 1 (877) 777-7296 To contact Test Security Phone: (319) 337-1371 or 1 (800) 553-6244 ext. 1371 Fax: (319) 341-2303 Email: test.security@act.org

16. Service Enhancements Testing Staff Payments Online payment system

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