Oxford School of Hospitality Management Donald Sloan Dalene Claassen

1. Oxford School of Hospitality Management • Donald Sloan Dalene Claassen • Head of School Programme Administrator

2. Programme Lead Angela Maher Welcome to BSc (Hons) International Hospitality Management (HO)

3. Setting the SceneWhat are the objectives of today? • Subject Meeting Agenda • What will I know by the end of this meeting? • The modules that make up your programme • The programme regulations • Mutual expectations • How to find help • Placement information • Next week – where, when and why • The rest of the week • Meet my Academic Adviser (have you signed up for an appointment?) • Student Support Co-ordinators • Explore the campus • Wheatley Festival

4. Quiz Jargon Buster • Programme Lead • Module Leader • Seminar Leader • Academic Adviser • Student Support Co-ordinator • PIP • Programme • Module • Brookes Virtual • Mitigating Circumstances • Virtual Office Door • Office hours wiki.brookes.ac.uk/display/fobind

5. Stage I of my programme • BSc (Hons) International Hospitality Management (HO)

6. Compulsory First Year Modules • Semester 1 • U54000 Management in International Hospitality and Tourism (Wed 9-12) • U57200 Context of International Tourism (Mon 5-7) • Semester 2 • U54004 Operational Finance (Wed 9-12) • Across Semester 1 and Semester 2 • U54003 Hospitality Operations - Runs over 4 weekdays and you will be scheduled for two days in both semesters (please check your timetable) <This is a double credit module> • U54005 Personal and Professional Development (Tue 10-12 or Thur 10-12 or Thur 1-3) • Sept 2013 • Add U54010 SWE Year

7. Stage I of my programme • BSc (Hons) International Hospitality Management • Level 4 elective modules • U50003 Essential Information Skills • U58003 Global Business Communications • U58004 Planning a Successful Event • Choice of language modules offered by the School of Arts and Humanities

8. International Student Modules • Overseas Student Programme – U95002 • Study advice • Not assessed • 1 hour per week, weeks 1-4 • Academic English Support for International Undergraduates • U70910 Academic Writing for Business • U70906 Academic Listening and Speaking • U70901 Academic Reading for Writing and Speaking • In addition • Free non credit bearing classes, tutorials and independent study resources in the language skills needed for academic tasks.

9. Deadlines for registering your programme • When? • Deadline for changes to this semester’s timetable is 5pm this Friday September 21st. • How? • Look at your PIP page for information about elective modules and think about which two you would like to do, • Check they do not clash with your compulsory modules, • Put them on your PIP “record and results” page and print out your first semester timetable and programme (help available with this at the drop-in session today 9am-5pm Fhg10a) • Confirm them (or make changes) with your Academic Advisor at your meeting tomorrow or Friday morning.

10. Where to go for help 1 • Student Handbook (printed) • Useful contact details • Programme structure • Academic year explained • How to make the most of being at Brookes Online from the Brookes homepage • Supporting Students Handbook • A-Z of student services • Study resources and Support Services wiki.brookes.ac.uk/display/fobind

11. Where to go for help 2 • In the Faculty • Academic Advisers (Office Hours) • Module Leader • Seminar Leader • Student Support Coordinator

12. Student Support Coordinators • Linda Heap Martina Kaupp-Roberts Izzy Bunn Michelle Hicks • Email: ssc-business@brookes.ac.uk • Telephone Gipsy Lane: 01865 483424 • Telephone Wheatley: 01865 485567

13. Where to go for help 3 • Student Support Co-ordinators • This week at Gipsy Lane: • Thursday 20th September, Gipsy Lane • 9am to 5pm in Fhg10a, Fuller Building • Friday 21st September, Gipsy Lane • 9am – 5pm Fhg10a, Fuller Building

14. Student Support Coordinator Office Hours at Gipsy Lane (from week 1) Fh104a (Fuller Building) Monday 10-2 Tuesday 10-2 Wednesday 9-12 Thursday 10-2 Friday 10-2 Where to go for help 3

15. Where to go for help 4 • Outside the Faculty • Help desks all week (http://www.brookes.ac.uk/new/arrivals/help) • Academic Management Office • Finance Office • Accommodation Office • Library helpdesk • IT Support • Upgrade • Student Union

16. Your Academic Adviser Meeting Have you signed up to see your AA tomorrow or Friday? Don’t forget to take with you • Your printed programme • Your printed timetable • Your completed green form with photo

17. What information do I need for next week? • Have you chosen the modules you want? • Do you have four module credits per semester? • Do you have your printed timetable? • What time do you start your classes? • Where do you need to be for your classes? • Do you know where the class is located (campus AND building)? • Do you know the bus times if you need to be at Wheatley? • Do you know how to log into and use BV and PIP

18. Module Format • Module Guide (on Brookes Virtual and/or printed copy) includes: • learning outcomes that you must achieve to pass the module • Assessment tasks, deadlines and marking criteria • Reading lists • Each module represents 150 hours of student effort; average 10 hours per week per module • You are expected to study substantially outside of the contact time.

19. Learning is a PARTNERSHIP • WE can provide the learning opportunities but YOU must take advantage of them • Engaging with the curriculum (each module requires 150 hours worth of student effort) • Engaging with tutors (available through office hours) • Engaging with your peers (team work a critical element in your experience – the whole is great than the sum of its parts!) • The first year of your course is critical for success

20. Your attitude will determine your experience • The more you engage the more you will get out of your experience • How you present and conduct yourself will determine how others engage with you • How you communicate with others is critical • Verbal communication • Non-verbal communication • Email communication • Regular communication • Getting the right work/social life balance is KEY

21. Student Reps and Bacchus STUDENT REPS • Pro-active representation • How do I sign up? • Who can tell me more? • Welcome lunch in Week 2 BACCHUS STUDENT SOCIETY • Social and educational activities • How do I sign up? • Bacchus elections • Look out for emails

22. Communication with your tutors and others • Staff have times when they can see students posted outside their office door • Email is the most effective way to communicate with staff but make sure you: • Put a short description of nature of query in ‘subject’ heading • Use the person’s name (Dear Angela or Dear Angela Maher) • Keep your language professional and clear (and check spelling!) • Sign off with your full name and student number

23. Supervised work experience • Information session in week 3 • Individual internal interview (week 7 – 9) • CV development and feedback = Semester 1 • CV sent to employer January / February • One year full time paid placement • Pay own visa and flights if overseas placement • Get yourself prepared – some preparatory activities in PPD module, but you need to do more

24. Examples of work placement opportunities • The Dorchester, Park Lane, London • The Ritz Hotel, London • Crowne Plaza, Hilton Head Island, USA • Four Seasons, Boston and Palm Beach, USA • Hilton Cavalieri Hotel, Rome • Four Seasons Hotel, Dublin • Intercontinental Hotel, Berlin • Crystal Holidays (ski/summer), European resorts • Disneyland, USA and Paris • National Trust Head Office, UK • Neilsen Holidays (summer/winter) • TUI Sales Offices (Thompson, First Choice, etc) • …….and many, many more in UK and worldwide

25. My To Do List • Check my programme on PIP to make sure I have four module credits per semester and no errors • Meet my Academic Adviser today/tomorrow • Book my week 2-4 meeting with my Academic Adviser • See the SSCs if I have concerns about my programme that my AA can’t help with • Print out my timetable – don’t forget to check again Monday morning in case of last minute changes • Pick up a campus map and check where I need to be for ALL my classes next week