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GC Maturity Score

This article explores the UX Maturity Score model by Margot Lagendijk and Charlotte van Lijnden. Learn how to assess and enhance your UX strategy across five key dimensions. Plus, find tips and an upcoming online tool for tracking progress. Contact Margot or Charlotte for more info.

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GC Maturity Score

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  1. GC Maturity Score Margot Lagendijk Charlotte van Lijnden

  2. GC Maturity Score Margot Lagendijk Charlotte van Lijnden

  3. http://johnnyholland.org/2010/04/planning-your-ux-strategy/

  4. Nielsen Norman group

  5. GC Maturity Score: first version

  6. GC Maturity Score latest version

  7. Dimension: resources and processes UX? UX?

  8. Dimension: management and governance UX Department? ? KPI’s ?

  9. Dimension: methodologies and measurement

  10. Dimension: knowledge and (business) culture

  11. Dimension: understanding user needs

  12. The questionnaire

  13. Your score 5 domains x 3 questions = 15 questions • Every first answer = 1 point, • Second answer = 2 points • Third = 3 points • Fourth = 4 points • Fifth = 5 points Calculate the average of the 3 questions per dimension for your dimension score. Add up all points and compare with the following to find your overall score: • 5-25 = ★ • 26-40 = ★ ★ • 41-55 = ★ ★ ★ • 56-65 = ★ ★ ★ ★ • 66-75 = ★ ★ ★ ★ ★

  14. The next step? Tips!

  15. Online tool • Online version of questionnaire to calculate UX maturity is being developed: • Compare your score with colleagues • Compare your score with comparable organizations • Tips on how to improve your score • on different dimensions

  16. How was it?

  17. Questions or suggestions? Feel free to contact: Margot Lagendijk: m.lagendijk@minaz.nl Charlotte van Lijnden: cacvanlijnden@gmail.comMore information on Gebruiker Centraal (Dutch!) http://www.gebruikercentraal.nl/

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