Presented by Quach Van Hoang 29.01.2010

Marketing Divison Presented by Quach Van Hoang 29.01.2010

Agenda Performance A Strategy B 1

Performance Premium & PFYP Billion ( ) is percentage of Vietnamese Target 2

Performance Region PFYP HN 2.8 1.8 1.7 1.2 HCM 0.97 0.8 0.6 0.5 CT 0.5 DN 0.4 3

Performance Headcount 01/28/2010 9%UP + 252 SM 1673 SAS↑ Part-Time Agent (IA): 4372 Total Agents: 6297 4

Performance Full-time Headcount 1269 445 218 148 5

Performance AS attaining Quota(%) 54% 39% 38% 34% 32% 19% 13% 6

Conclusion Advantage • Recruitment over target • PFYP does not attain target . • Full time agents’ productivity goes down. Weakness Need improving

Agenda Performance A B Strategy 10

Strategy – new comer • HAN re-structure Set up 02 regional in HAN Promote BM Kim Anh & BM Ky to regional director • Bien Hoa new branch office  Recruit 03 BM  Opening in 05 working month

Strategy – new comer • HCM 2 zone  Welcome 01 new RD.  Receive 06 new BM to develop HCM 2 region

Strategy-Agent contract to BM Apply to New BM recruitment Encourage BM convert to agent contract --- High salary --- Performance allowance

Strategy- Assessment Schedule 3. Update to system the assessment result 2. BM check Or Keep position request Or Confirm request 4. Promotion certification 1. Announce Assessment Result

Strategy- Assessment Schedule Quick respond Increase the quality of service Reduce the un-necessary complain from agent

Future Plan – IA recruit benefit From 201001, HAN + HCM stop recruiting AS,  the recruitment of IA decease • Create new benefit or incentive of IA recruitment • Explain the benefit related to IA recruitment to SM, pre-BM

Thanks for listenning!

Presented by Quach Van Hoang 29.01.2010