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OMS Web a web based application at American Electric Power

OMS Web a web based application at American Electric Power. by Butch Robinson Corpus Christi Distribution Dispatch Center. Contents. Introduction Definition Reporting Regions Application Interfaces OMS Web Current Outages Historical Outages Other Links Weather

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OMS Web a web based application at American Electric Power

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  1. OMS Weba web based application atAmerican Electric Power by Butch Robinson Corpus Christi Distribution Dispatch Center

  2. Contents • Introduction • Definition • Reporting Regions • Application Interfaces • OMS Web • Current Outages • Historical Outages • Other Links • Weather • Outage Notification System (ONS) • DDC Website • PowerOn Remote Dispatch (PORD)

  3. OMS Web • A web-based application within the AEP Outage Management System • Provides: • Real-time view of initial outage conditions and predictions across the AEP System • Online access to historical outage information • Links to other sites both internal & external.

  4. Reporting Regions AEP East AEP West AEP Texas PSO SWEPCO AEP Ohio Appalachian Indiana/Michigan Kentucky

  5. Click here for definitions Application Interface Diagram Customer Calls HVCA/ACBS SCADA OMS Web PowerOn/PORD CSC TERS ONS IVR MDC HOIS AEP.COM

  6. Starting OMS From the Windows Desktop Start the web browser In this case, Internet Explorer

  7. AEP NOW Enter “oms” in the address line

  8. Opening Screen Select “Outages” A drop-down list of options appears Menu Driven Select a category Such as “Current Outages”

  9. Current Outages Overview by OMS Area Outage data is presented 3 ways Graphical by Region Tabular by Region

  10. Current Outages – Graphical by Region Total AEP Outages are listed by several Categories in the left hand column Customers Predicted by Region Toggles between Current & Historical (last 23 Hours) Customers Confirmed by Region

  11. Current Outages – Graphical by Region (Last 23 Hours)

  12. Current Outages – Tabular by Region AEP Company Totals Are broken down by Region

  13. Current Outages – Tabular by Region Types of information PowerOn’s prediction of customers out Compared to individual tickets received Actual Outages vrs customers confirmed out Click here for definitions

  14. Overview by East & West OMS Areas

  15. Overview by OMS Area – AEP East “OMS Area” often is the area covered by a Service Center

  16. Overview by OMS Area – AEP West Color of the “OMS Area” indicates a range of customers affected in that area For example, Light Blue indicates from 1 to 9 customers

  17. Locate Individual Regions Click on Region Name

  18. Outage Data by District Region Totals Pick a District District Summary

  19. Outages by OMS Area within a District Click on OMS Area to get individual outages. Number of outages

  20. Individual Outage List Click on Outage Number to view individual outage. List of all Orders in that OMS Area

  21. Outage Details

  22. Locate Individual Ticket Select an Area under “Tickets”

  23. Active Tickets Click on ticket number to view individual ticket data.

  24. Individual Ticket Details

  25. Historical Outages

  26. Historical Outages From the drop-down box Select “Historical Outages” From the Menu on the Opening Screen Select “Outages”

  27. Historical Outages Several combinations of search are options available such as: Region District Area Start & End Date Outage Number Station/Circuit Premise (address)

  28. List of All AEP Texas Outages on 10/14/2004

  29. Select Individual Outage

  30. Individual Outage Details

  31. Historical Tickets Select “Historical Tickets” A similar process is used to locate individual customer tickets From the Outage Drop-down box

  32. Historical Tickets - Options Search options include: Name Address Company Phone Number Account Number Region Premise Ticket Number Start & End Date

  33. Historical Tickets - Example Enter a customer Name Enter a Region Name

  34. Trouble Tickets by Customer All tickets with that name are listed Select a Ticket Number

  35. Individual Trouble Ticket Information Customer Info Information recorded by CSC Agent Outage Information

  36. Individual Trouble Ticket Information Search by Account Number

  37. Customer Call History

  38. Other Information From The OMS Web

  39. Other Information – Maps/Drawings Station One Lines

  40. Other Information – DDC Web Access to the Corpus Christi Distribution Dispatch Center Web Site

  41. Click For example, To retrieve information about the Laredo Automatic Restoration System

  42. Other Information - Weather Links to a variety of weather services is provided.

  43. Outage Notification System

  44. A web-based service which will notify AEP personnel of outages by text paging. Each individual can customize the system to be paged for specific types of outages. In the example above, pages will be sent for all feeder outages where the feeder serves 2000 customers or more.

  45. PORD • PowerOn Remote Dispatch • Web-based application • Allows limited dispatching functions from remote locations such as a service center. • Intended for use during major storms.

  46. Conclusion • Easy to use • No special training required. • No risk • The user can access databases with no possibility of accidental damage. • Reduces the need to contact Dispatch directly for outage information. • Evolving as new uses are found.

  47. For More Information Arlise (Butch) Robinson • Supervisor, Corpus Christi Distribution Dispatch Center • Telephone: (361) 289-4001 • E-mail: alrobinson@aep.com

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