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Summary

Summary. 8 QUALITY MANAGEMENT PRINCIPLES. Customer focus. Continual improvement. Leadership. Involvement of people. Process approach. System approach to management. Factual approach to Decision making. Mutually beneficial supplier relationships. Sequence of workshop activities.

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Summary

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  1. Summary

  2. 8 QUALITY MANAGEMENT PRINCIPLES Customer focus Continual improvement Leadership Involvement of people Process approach System approach to management Factual approach to Decision making Mutually beneficial supplier relationships SGC: Manual SGC

  3. Sequence of workshop activities ..\Documents\General approach 2.vsd SGC: Manual SGC

  4. SGC: Manual SGC

  5. Product quality • Service quality • Organic integrity • FLO integrity • etc. Customer requirements Per Process: Objectives: Targets: Continuous Improvement (annual targets for critical limits SGC: Manual SGC

  6. SGC: Manual SGC

  7. Quality manual in levels computerise, database Visio Excel SGC: Manual SGC

  8. Continue Further develop your system: • Flow charts • Risk assesment against requirements (see quality policy) • Document working instructions • Document job descriptions and profiles • Check inputs/outputs, requirements and responsibilities (start with commercialisation). • Make sure process owner and director approve SGC: Manual SGC

  9. SGC: Manual SGC

  10. Follow up workshop • Identify Critical Control Points, with related Corrective Actions • Connect QMS with existing registration • Start auditing the performance of processes against process metas • Engage a quality manager that coordinates the quality management and organises internal audits • Start with the implementation of management reviews of internal audits. • Start with the implementation of document control system. • Measure customer satisfaction (internal and external) • Staff training in quality management should be organized. • Organise staff appraisal and training assessment procedure SGC: Manual SGC

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