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International Framework for Court Excellence

International Framework for Court Excellence. Consortium’s Goal. “ The goal of the Consortium’s effort has been the development of a framework of values, concepts, and tools that courts worldwide can use to assess and improve the quality and administration of justice.”. Purpose of the Framework.

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International Framework for Court Excellence

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  1. International Framework for Court Excellence

  2. Consortium’s Goal “The goal of the Consortium’s effort has been the development of a framework of values, concepts, and tools that courts worldwide can use to assess and improve the quality and administration of justice.”

  3. Purpose of the Framework Provide courts with a resource for assessing their performance against areas of court excellence Provide clear guidance for courts intending to improve their performance Provide process for achieving excellence in managing courts

  4. Development of Framework International Consortium established in 2007 Meetings in Singapore and Washington Framework established mid-2008 International Court Quality Forum, Sydney Framework released at Forum - Sept 2008 Framework available at www.courtexcellence.com

  5. Who is Involved? Members of Consortium: Australasian Institute of Judicial Administration (AIJA) Federal Judicial Center (FJC) - USA National Center for State Courts (NCSC) - USA Subordinate Courts of Singapore Assisting Organisations: European Commission for the Efficiency of Justice (CEPEJ) Spring Singapore World Bank

  6. Benefits of Adopting the Framework Judges and staff are energized to provide solutions Process develops a shared court perspective Courts able to deliver higher quality services Provides a means for self-oversight Comparability with similar courts Establish community confidence in court Establish independence and accountability system

  7. Framework for Court Excellence

  8. Broad International Agreement Regarding Court Core Values

  9. Seven Areas of Excellence 1. Inspiring leadership and proactive management are crucial for success and excellence 2. Excellent courts formulate, implement and assess clear policies 3. Human, material & financial resources properly managed by excellent courts 4. Excellent courts have fair, efficient and effective court proceedings 5. Excellent courts assess the needs and perceptions of court users and use the information to improve processes 6. Excellent Courts are affordable and accessible to users 7. Excellent courts have a high level of public trust and confidence

  10. Implementing the Framework – The Process Assessment Action Plan Improvement Measurement

  11. Assessment Process essentially a quality management methodology Assessment of how a court is currently performing Framework’s self assessment questionnaire Allows a court to assess performance against areas of excellence Broad participation – judges, administrators and other court employees all have a role to play in evaluating services

  12. Self Assessment Questionnaire 29 questions, divided into the 7 areas of court excellence Each question is scored in terms of Approach Deployment Results A well defined scoring system is utilized to allow for aggregate scoring, assessment and comparison to other courts Refer to further presentation for more details

  13. Self Assessment Questionnaire

  14. Improvement Assessment will identify good practices as well as areas for improvement Identify and prioritise areas for improvement Prepare action plan Court measures and resources available at www.courtexcellence.com

  15. Examples of Court Performance Measurement Tools Quantitative Measurement Tool Court Users Satisfaction Survey Tool Court Peer-Review Tool Court Audit Performance Measurement for Specialized Courts Assessment

  16. Journey toward Court Excellence...

  17. Action Plan Create a vision statement Develop policies and standards to make operations more uniform and efficient Collect and report management data Modify procedures and practices Prepare a comprehensive IT plan What are the strategies for addressing the high priority areas of improvement?

  18. Measurement Does the court have a vision statement? What are the deficiencies in the courts management, operations and services? What issues can and must be addressed quickly? What changes in procedures or practices does the court plan?

  19. Quality Curves show possible paths towards court excellence...

  20. Where it’s happening Australia Indonesia Northern Mariana Islands

  21. Visit www.courtexcellence.com

  22. Resources... www.courtexcellence.com

  23. Products: Full document, brochure, translations... www.courtexcellence.com

  24. Need more... Dr. Pim Albers Special Advisor CEPEJ Council of Europe 33 (0) 3 90 21 47 74 Pim.Albers@coe.int Laurence Glanfield Director General Department of Justice & Attorney General 61 2 8688 7313 Laurie_glanfield@agd.nsw.gov.au Key Contacts Daniel J. Hall Vice President, Court Services Division National Center for State Courts (303) 308-4300 djhall@ncsc.org Beth Wiggins Research Division Federal Judicial Center (202) 502-4160 bwiggins@fjc.gov

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