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Operations Management and Me

Operations Management and Me. By Michael Berg. U Got Munchies. In-and-Out Restaurant on Temple’s campus on Broad Street Menu style similar to fast food restaurants with addition of gourmet sandwiches. Worked as a food server. Inputs and Resources. Inputs Ingredients Resources

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Operations Management and Me

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  1. Operations Management and Me By Michael Berg

  2. U Got Munchies • In-and-Out Restaurant on Temple’s campus on Broad Street • Menu style similar to fast food restaurants with addition of gourmet sandwiches. • Worked as a food server

  3. Inputs and Resources • Inputs • Ingredients • Resources • Kitchen appliances and utensils • A workplace (a building) • Employees • Delivery trucks and bikes • Computer monitors and POS programming systems

  4. Process • Preparing the ingredients and serving the food as a final product • Utilizing the resources of the kitchen at an efficient rate • Creating a product that consistently increases customer satisfaction

  5. Outputs • Final Product • Transformation= Service

  6. Capacity Planning • Utilization rate= Actual Output/Designed to produce • Efficiency= Actual Output/Effective Capacity • Actual Output=Effective Capacity*Efficiency

  7. Quality Control • # of complaints- c chart • # of unsatisfied customers • Acceptance Sampling • Producer’s Risk

  8. Thank You

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