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PRODUCTION AND OPERATIONS MANAGEMENT

PRODUCTION AND OPERATIONS MANAGEMENT. Wrap up before final. 1. THE FULL STORY. WHAT IS OM? HOW CAN OPERATIONS SUPPORT THE CORPORATE STRATEGY? WHAT IS DIFFERENT IN A GLOBAL COMPANY IN TERMS OF OPERATIONS? WHAT IS QUALITY IN A PRODUCTIVE ENVIRONMENT? CAN WE FORESEE THE FUTURE?

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PRODUCTION AND OPERATIONS MANAGEMENT

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  1. PRODUCTION AND OPERATIONS MANAGEMENT Wrap up before final 1

  2. THE FULL STORY WHAT IS OM? HOW CAN OPERATIONS SUPPORT THE CORPORATE STRATEGY? WHAT IS DIFFERENT IN A GLOBAL COMPANY IN TERMS OF OPERATIONS? WHAT IS QUALITY IN A PRODUCTIVE ENVIRONMENT? CAN WE FORESEE THE FUTURE? TOOLS FOR THE DESIGN OF PRODUCTS OR SERVICES TYPES OF ORGANIZATIONS/SETUPS FOR MANUFACTURING PRODUCTS OR PROVIDING SERVICES WILL WE BE CAPABLE OF SUPPLYING PRODUCTS/SERVICES AS DEMANDED? WHERE DO WE LOCATE PRODUCTION FACILITIES? HOW TO ORGANIZE SPACE FOR PRODUCTION HOW SHOULD THE MAIN ASSET (HR) BE MANAGED? HOW CAN WE MANAGE SUPPLIES AND END PRODUCTS? HOW SHOULD WE MANAGE STORED PRODUCTS AND PARTS? HOW SHOULD WE PLAN AVAILABILITY OF RESOURCES FOR PRODUCTION? HOW CAN WE PLAN THE NEEDS OF MATERIAL RESOURCES? POM J.Galvan

  3. Somethingtoview POM J.Galvan

  4. Chapters included 0_INTRODUCTION 1_PRODUCTION AND OPERATIONS MANAGEMENT 2_OPERATIONS STRATEGY 3_OPERATIONS IN A GLOBAL ENVIRONMENT 4_MANAGING QUALITY 5_FORECASTING 6_DESIGN OF GOODS & SERVICES 7_PROCESS STRATEGY 8_CAPACITY PLANNING 4 POM J.Galvan

  5. Chapter 1.- Production & Operations Management • WHAT IS OM? • Definition of P&OM • Roles of operations manager in differenttypes of companies • Types of decisiones made • Attributes of goods & services • Productivity: Definition and waystocalculateit 5 POM J.Galvan

  6. Chapter 2.- Operations strategy • HOW CAN OPERATIONS SUPPORT THE CORPORATE STRATEGY? • Orderqualifiers and orderwinners • 4 stages in thecontribution of manufacturingto a global estrategy • 4 stages of servicecompaniescompetitiveness 6 POM J.Galvan

  7. Chapter 3.- Operations in a global environment • WHAT IS DIFFERENT IN A GLOBAL COMPANY IN TERMS OF OPERATIONS • Locationdecisions • Country-relatedissues • Product-relatedissues • Governmentpolicy/politicalrisk • Organizationalissues • Logisticsmanagement • Flow of materials • Transportationoptions and speed • Inventorylevels • Packaging • Storage • Supplychainmanagement • Sourcing • Vertical integration • Make-or-buydecisions • Partnering 7 POM J.Galvan

  8. Chapter 4.- Managing quality • WHAT IS QUALITY IN A PRODUCTIVE ENVIRONMENT? • Whyquality? • TQM and howtoemplementit • Whatisquality? • Whyqualitymanagementstandards? • Whatiscertification? • Tools forqualitymanagement 8 POM J.Galvan

  9. Chapter 5.- Forecasting • CAN WE FORESEE THE FUTURE? • Definition of forecasting • Forecastdesign • Qualitativeforecasts • Jury of executiveopinion – Identifyconsensus • Sales forcecomposite – Identifyconsensus • Delphimethod – Identifyconsensus • ConsumerMarketSurvey – Ask and observe • Quantitativeforecasts • Time series models – Knowinghistory = estimatefuture • Causal models – A change in one variable = Observedeffect 9 POM J.Galvan

  10. Chapter 6.- Design of goods and services • TOOLS FOR THE DESIGN OF PRODUCTS OR SERVICES • Attributes of a product • Productlifecycle • Productdevelopmentstages • CustomerRequirements • FunctionalSpecification • ProductSpecifications • DesignReview • Documents • Which? Thosethatwillallowmanufacturingwithexisting machines • Coding of parts 10 POM J.Galvan

  11. Chapter 7.- Process strategy • TYPES OF ORGANIZATIONS/SETUPS FOR MANUFACTURING PRODUCTS OR PROVIDING SERVICES • Processstructures in services • Front, back and hybrid office • Productprocessmatrix in manufcaturing • Job shop • Small batch • Largebatch • Line process • Continuousprocess • Tools forprocessdesign • Flowdiagrams • Process charts • Simulations • Theroadtoautomation • Thebreakevenanalysis in processdesign – Shouldweinvest in a new machine/process? 11 POM J.Galvan

  12. Chapter 8.- Capacity planning WILL WE BE CAPABLE OF SUPPLYING PRODUCTS/SERVICES AS DEMANDED? • Meaning of capacity and utilization • Theplanningprocess – Alternatives • Capacityplanningstrategies • Capacitydecisions • Matchingcapacitytodemand 12 POM J.Galvan

  13. Chapter 9.- Location strategies • WHERE DO WE LOCATE PRODUCTION FACILITIES? • Choices: • Cost • Revenues • Factorstobetakenintoaccount • Locationevaluationmethods: • Factor-rating method • Locational break-evenanalysis • Center of gravitymethod • Transportationmodel • The case of services 13 POM J.Galvan

  14. Chapter 10.- Layout strategies • HOW TO ORGANIZE SPACE FOR PRODUCTION • Types of arrangements • Fixed-position layout • Process-orientedlayout • Office layout • Retail/servicelayout • Warehouselayout • Product-orientedlayout 14 POM J.Galvan

  15. Chapter 11.- Humanresources HOW SHOULD THE MAIN ASSET (HR) BE MANAGED? • Employmentstrategies • Followdemand (lay off) • Holdemployment • Workschedules • Standard workschedule • Flex-time • Flexible workweek • Part-time • Job design • Components of jobdesign • Specialization • Expansion • Enrichment • Rotation • Empowerment • Labor standards • Time studies • Worksampling 15 POM J.Galvan

  16. Distribution Inventorymeasures and SC performance SC dynamics Negotiationstrategies cost-basedpricemodel market-basedpricemodel competitivebidding Materialsmanagement Chapter 12.- Supplychainmanagement HOW CAN WE MANAGE SUPPLIES AND END PRODUCTS? • Meaning of supplychainmanagement • Elements: • Purchasing • Production control • Distribution • Purchasingfunction. Definition and strategies • Makebuy • Centralize • Cooperate - Compete • Fewsuppliers - Manysuppliers • Keiretsunetwork • Vertical integration • Virtual company 16 POM J.Galvan

  17. Chapter 13.- Inventory management HOW SHOULD WE MANAGE STORED PRODUCTS AND PARTS? • Definition of inventories, types and control • Costs • Holding • Ordering • Setup • Management models: Fixedorderorperiod • EOQ, POQ, Quantitydiscount 17 POM J.Galvan

  18. Chapter 14.- Aggregateplanning HOW SHOULD WE PLAN AVAILABILITY OF RESOURCES FOR PRODUCTION? • Planningstrategies • Capacity • changinginventorylevels • varyingworkforcesizebyhiringorlayoffs • varyingproductioncapacitythroughovertimeor idle time • subcontracting • usingpart-time workers • Demand • influencingdemand • backorderingduringhighdemandperiods • counterseasonalproductmixing 18 POM J.Galvan

  19. Chapter 15.- MRP • HOW CAN WE PLAN THE NEEDS OF MATERIAL RESOURCES? • Differencesbetweendependent & independentdemand POM J.Galvan

  20. That was it! POM J.Galvan

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