Case Study: Manage Transactions Across the Enterprise Featuring BMC Middleware Management

1. Case Study: Manage Transactions Across the Enterprise Featuring BMC Middleware Management John Whittle Sales Specialist

2. Cross Enterprise Management Cross Enterprise Management • Manage systems, transactions, and applications across the enterprise Application Infrastructure Management • Single view of all middleware • Trace transactions • Self service administration • Real-time reporting and auditing Benefits • Improved availability across the enterprise • Comprehensive visibility across the hybrid data center • Faster Mean Time To Repair (MTTR) • Insight to business impact of slow downs and outages Workload Automation • Automate file transfers • Align workload schedules with business priorities • Identify business impact of problem • Empower business users • Event driven automation • Forecast business service disruption • Integrate with analytics data Event Management

3. Growing Pain Line-of-Business • Application complexity is rapidly increasing • The patience of users is not rapidly increasing • Application availability and performance continue to be a business expectation – one that IT must deliver • End-to-end transaction management continues to be a top priority “Are our users happy or frustrated? Are we outpacing the competition?” CxO/IT Management “Are we cost-effectively meeting business and customer demands?” App Operations “We need to deploy applications faster, easier, and with fewer errors” “We need to find and fix the root cause before users notice”

4. Isolating Problems is Difficult Book Inventory Database Cluster New York Data Center London Data Center Book Inventory Application Database Order Fulfillment Application Firewall Off-Premise Cloud Web Users & Transactions Book Store Application Order Fulfillment Application Credit Card External Service

5. Faster Problem Identification and ResolutionBMC Application Transaction Tracing BMC Application Transaction Tracing BMC MainView

6. Managing TransactionsBMC Application Transaction Tracing • Provides “hop to hop” visibility of transactions across platforms throughout your IT infrastructure • Proactively pinpoints problems and the specific technology tier where they  are occurring • Presents information on performance and business impact on easy-to-read dashboards • Facilitates charge back reporting and meets audit and compliance requirements • Analysis and correlation of transaction performance data across the mainframe subsystems • Built-in navigation to the BMC Mainframe subsystem monitors

7. BMC Solves Real Problems • User call to helpdesk indicating a recent slowdown in a critical application that utilizes the legacy business logic from a storefront application • Initial triage tries to isolate the problem and notify the groups to investigate • Every system group scrambles to their favorite monitors • Finger pointing begins • There has to be a better way . . . and there is!

8. BackgroundCase Study: Fiducia Group • Largest IT services provider in the German financial system • Provision of IT services for credit unions and private banks • 100,000 staff at customers’ sites • Manage 69 million accounts • Process 18.3 billion transactions/year • 60,000 MIPS, almost 10,000 UNIX servers, and IBM WebSphere MQ V7 • Started monitoring their WebSphere MQ infrastructure in 2001

9. Before and AfterCase Study: Fiducia Group • BEFORE • No system for middleware monitoring • Performance challenges due to complex middleware environment • Difficult to pinpoint problems and understand the business impact • Needed to minimize service disruptions • Unable to quickly diagnose and resolve problems when they occurred

10. Before and AfterCase Study: Fiducia Group • BEFORE • No system for middleware monitoring • Challenge to optimize performance in complex middleware environment • Difficult to pinpoint problems and understand the business impact • Need to minimize service disruptions • Unable to quickly diagnose and resolve problems when they occur • AFTER • Proactive middleware monitoring • Immediate notification of latency problems or outages • Improved control over financial applications and service levels • Increased productivity • Reduced time-to-resolution during root cause analysis • Real-time and historical data

11. Business MetricsCase Study: Fiducia Group

12. Overview of Business Partner PerformanceCase Study: Fiducia Group

13. Business Partner Connection ViewCase Study: Fiducia Group

14. Business Partner ViewCase Study: Fiducia Group

15. Fiducia’s Experience "It is undoubtedly reducing complexity and cost. It’s clear that removing the silos around messaging middleware and transaction monitoring will lead to significant savings for our customers.“ Rainer Pfeiffer, Systems Engineer at Fiducia Group – describing the benefits of BMC Middleware Management

16. Order to Cash Order Entry Inventory Billing Improve the quality of IT service deliveryBMC Middleware Management • DETECT business transaction problems • ISOLATE the location of the problem • DIAGNOSE the problem quickly and effectively BMC Middleware Management gives you greater visibility of application performance across the hybrid data center so you can improve service delivery and reduce costs.