Code Governance Review: follow up

1. Code Governance Review:follow up

2. Background • CGR implementation PID included the following deliverable • “achieve a demonstrable cultural shift within the organisation to ensure Ofgem’s proactive and constructive participation in the industry change management process”. • We considered that a survey would be helpful to capture industry parties current (pre-CGR) views • 25 responses received, covering large and small parties, and code administrators • Comments generally in line with expectation – perceived weaknesses are being addressed through the ‘cultural shift’

3. Results

4. Further breakdown, by question

5. Key messages • The value the Ofgem representative adds to the process varies code to code and dependent upon the individual • Desire for greater consistency and assertiveness • Response times for both decisions and actions often too long, with little transparency on what is happening • More proportionate approach needed • Calls for greater visibility of internal process • Quality of decisions generally good, but let down on specific – often key – decisions • Need to improve technical knowledge