REVERSE LOGISTICS BODY OF KNOWLEDGE ( provided by APU )

1. REVERSE LOGISTICS BODY OF KNOWLEDGE (provided by APU) The purpose of the Reverse Logistics Body of Knowledge (RLBOK) is to create an official standard for all Reverse Logistics Operations. The RLBOK will examine the sub-knowledge areas of Reverse Logistics applications and theory and identify the best practices for each domain. These best practices will encompass the skills, tools, knowledge, techniques, technologies and strategies to insure the success of the military, government, commercial and non-profit organizations and personnel, in carrying out reverse logistics operations. • Market Research and Data Analysis of Reverse Logistics Operations

2. Market Research and Data Analysis of Reverse Logistics Operations • Market Research of Reverse Logistics Operations • Skills • Industry • Market • Tools • Survey instruments • Knowledge • Population • Statistics • Techniques • Statistical control methods • Cybernetics • Systems integration • Technologies • IT • Database Management System • Strategies • Strategic sampling • Delphi method • Business transition war game

3. 1.2 Data Analysis of Reverse Logistics Operations • Skills • Statistics • Tools • Data mining • Knowledge • Mean • Median • Mode • Techniques • Percentile analysis • Lykert scale • Technologies • IT • Strategies • Pattern analysis

4. 2. Strategic Planning of Reverse Logistics Operations (Jennifer Stacey and Lawrence Reeves) • Strategic Planning • Skills • Long term planning • Short term planning • Tools • Timeline • Knowledge • Techniques • Risk Management • Technologies • Strategies • Forecasting 4

5. 3. Innovation in Process and Service of Reverse Logistics Operations (Dr. Alister McLeod) • Process innovation of Reverse Logistics Operations • Skills • Overcoming resistance to change • Tools • Planning for successful change • Knowledge • Historical • Techniques • Incremental process improvement • Monumental process innovation • Technologies • Disruptive influences • Destructive influences • Strategies • Benchmarking • Research • Assumption based planning 5

6. 3.2 Service innovation of Reverse Logistics Operations • Skills • Tools • Knowledge • Techniques • Technologies • Strategies 6

7. 4. Project and Process Management of Reverse Logistics Operations (David Patton) • Project Management of Reverse Logistics Operations • Skills • Define a project • Golden triangle of project management • Continuous improvement • Tools • Timeline • Knowledge • Stakeholders • Stakeholder management • Techniques • Virtual project management • Extreme project management • Technologies • MS Project • Strategy • Program Management • Mega-Project Management 7

8. 4. 2 Process Management of Reverse Logistics Operations • Skills • Six Sigma • Operational research • Tools • Continuous improvement • Knowledge • Document control • Techniques • Leadership • Technologies • IT • Strategy • Metrics management 8

9. 5. Cost and Benefit Analysis of Reverse Logistics Operations (Dr. Oliver Hedgepeth) • Cost Analysis of Reverse Logistics Operations • Skills • Statistical • Engineering economics • Tools • Return on investment • Knowledge • Systems • Complexity • Techniques • Computer models • Simulations • Technologies • IT • Strategies • Delphi • Operations research 9

10. 5.2 Benefit Analysis of Reverse Logistics Operations • Skills • System Analysis • Tools • Operations research • Knowledge • Viable system model • Techniques • Process control • Technologies • IT • Strategies • Systems theory • Complexity theory 10

11. 6. Communication and Micro-Data Management of Reverse Logistics Operations (Robert Gordon) • Communication Management of Reverse Logistics Operations • Skills • Virtual communication • Tools • Social media • E-mail • Face to Face or Voice to Voice • Knowledge • Understanding the virtual difference • Cultural awareness • Techniques • Virtual teams • Technologies • Internet use • Strategies • Clear communication • Cybernetics 11

12. 6.2 Micro-Data Management of Reverse Logistics Operations • Skills • Technology • Tools • IT • Knowledge • Virtual teams • Techniques • Data mining • Technologies • Strategies • Virtual teams • Internet 12

13. 7. Leadership &Organizational Management of RL Operations (Tommy /Brenda Rector) • Leadership of Reverse Logistics Operations • Skills • Transformational Leadership • Tools • Viable system model • Organizational change • Leader styles • Knowledge • Complexity • Cybernetics • Techniques • Assumption based planning • Business decision war game • Technologies • Management simulations • Strategies • Reverse Logistics department • Independent head of Reverse Logistics • High level leadership of Reverse Logistics 13

14. 7.2 Organizational Management of Reverse Logistics Operations • Skills • Micro-Team (Department or Sub-Department) • Macro-Team (Division) • Mega-Team (Organization) • Tools • Systems theory • Process engineering • Knowledge • Culture • Social media • Techniques • Walk the Talk • Technologies • Social media • Strategies • Change Management 14

15. 8. Research Data Protections Measures of Reverse Logistics Operations • Research Data Protections Measures • Skills • Six sigma • Process engineering • Tools • Statistics • Knowledge • Cybernetics • Techniques • Security policy • Security procedures • Technologies • Database management systems • Strategies • Viable system models • Virtual teams 15