1 / 29

2009 Town Hall Montreal

2009 Town Hall Montreal. Today’s Discussion. Review of Canada’s Performance in 2008 Canadian Vision Campaign Three Key Strategies Montreal Review of 2008 Where Are We Going? Colliers Evolution Questions?. Budget Discussions With FirstService. Recent CMN Mergers and Acquisitions.

darrel-riggs
Download Presentation

2009 Town Hall Montreal

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 2009 Town HallMontreal

  2. Today’s Discussion • Review of Canada’s Performance in 2008 • Canadian Vision Campaign • Three Key Strategies • Montreal • Review of 2008 • Where Are We Going? • Colliers Evolution • Questions?

  3. Budget Discussions With FirstService

  4. Recent CMN Mergers and Acquisitions • New York, New Jersey & Connecticut • Formerly GVA Williams now trading as First Service Williams • Boston • Formerly Meredith & Grew now trading as Colliers Meredith & Grew • Hawaii • Formerly Colliers Monroe Friedlander, Inc. • Netherlands • Formerly Holding Colliers International Nederland B.V. • Russia • Includes offices in Moscow, St. Petersburg and Kiev • Colliers Southeast Europe • Bulgaria, Serbia, Croatia, Greece, Albania and Montenegro

  5. Canadian Revenue 2002-08 (US $000’s)

  6. 2008 Year in Review - CMN Canada

  7. An Industry Dominant Position Around Medium and Large Real Estate Projects in Canada’s Major Markets. 20082016 Med/Large Projects 800 3000 Revenue $210 M $800 M Employees 1,500 5,000

  8. Three Key Strategies • Business Model (Matrix) • Service Excellence • Social Responsibility

  9. Strategy 1: The Matrix Model • Three Client Groups • Six Product Types • Integration of Services • Stronger Market Focus – Medium/Large Opportunities

  10. Strategy 2: Service Excellence • Own the Service Space • Be Known for the Best Service in the Business • Create Competitive Advantage Around This Platform • Align Our Internal Culture • Net Promoter’s Score (NPS) • 10 • 4

  11. Strategy 3: Social Responsibility • Education - Canada Completed 1446 Classes in 2008 • Community Involvement, Charitable Donations & Sponsorship • Sustainability – LEED Certifications, Carbon Neutral • Diversity – Mentorship Programs, Leadership Programs • Governance & Transparency • Opportunity – What’s Your Dream

  12. MontrealWhere Have We Been?

  13. 2008 Year in Review 2008 Revenue for Montreal Brokerage $6.806M MHPM $550 K

  14. Brokerage

  15. Brokerage: 2008 Year in Review 2008 Accomplishment BMS, GM, Quebecor, MEC Addition of new sales members: Denise Côté, Carole Gagnon, Eliza Mocanu , Avi Edery Addition to service team: Oscar Castaneda, Louise Boivin Commemorating contribution: Pierre Charest – 10 years Michel Boileau – 10 years Paul Normandin – 10 years Bob Emblem – 10 years Jean-Marc Charland – 5 years Margaret Waddell – 10 years Creation of Teams: “MF” Baseball Pierre Houle, Pierre Charest, Patrick Soucy Margarita Lafontaine, Carole Gagnon, Denise Côté Marc Mizrahi and David Cervantes Michael Friedlieb, Claudio Venditelli, Avi Edery (working on National Insolvency Practice Group)

  16. Brokerage: 2008 Year in Review • 2008 Accomplishment (Continued) • Service Platform: Undertook a reorganization - work continues, especially with recent reduction in staffing levels (introduction of CAT) • Collaboration, awareness, focus, work flows • Research: One of our differentiators in the marketplace - database was brought back to health • Data is complete, fresh and our people understand it locally • Market Research: Developing “guidance” - type papers to assist clients in understanding market and act in these uncertain times. • Beyond quarterly reports, understanding of market dynamics such as unemployment, sublets, the whole in order to support decision making (call to action) • More to come: industrial market insight in light of new highways, Port investments and loss of manufacturing • Marketing Tools: Mapping and Virtual Tools. • Interactive PDF’s for maps & surveys, property web page, virtual tours, email broadcasting • According to Seattle, Montreal is rated #1 site (Colliers.com/Montreal)

  17. Brokerage: 2008 Year in Review 2008 Accomplishment (Continued) Education: 161 Colliers University courses taken 43% by agents 5 Brokerage courses taken (ACAIQ, CCIM) Client event: The Oysters are Back! 2009 Encore performance? Office Relocation Downtown office relocation: on time, on budget! New phone system Full Service Offering for our clients: CIRA Consulting: cost containment, benchmarking MHPM Co-located in DT Office Welcome Claude and James

  18. Brokerage: Where Are We Going? 2009 Financial Revised revenue Budget $7 M Big deals have been booked – Lots of work to book the Balance of Year 2009 Initiatives Recruiting: looking to complete teams, cover more geography, retail, landlord listing (leasing) Colliers University: Staff all have curriculum for the year Lunch and Learn series: legal, greening… Full Service offering (e.g. ACAIQ retained MHPM) Tenant representation focus on Industrial Charity - Community (Pedal for Kids, Centre de la Jeunesse de Montréal) French and English Concentration of giving Client Activity: Reaching out to Toronto, Boston and New York Managing existing relationships in a programmed way Have Fun!

  19. Valuation (Colliers International Realty Advisors)

  20. We are 5 months and 22 days old! • PRIORITIES & ACCOMPLISHMENTS • Priorities • Promoting and growing steadily with focus on local and national clients while promoting Full Service. • Preferences are large mandates; however, our current reality is that we will take anything. • Accomplishments • 18 appraisal mandates completed to date comprising 30 properties including primarily retail, commercial and industrial. Deals originating from local and national contacts. • Our brand &capabilities are getting known to the valuation market. Achieved through existing contacts, Colliers’ local contacts, presentations and old school prospecting. • Team: Benchmarking analyst joined in February, soon to have another accredited member, Oscar to be full time in July. Hopefully a team of 5 by end of year.

  21. Valuation: Where Are We Going? • 2009 FOCUS • Goals & Priorities • Smart and calculated growth. • Build a strong, energetic and competent team with presence downtown and in St. Laurent by year end. • Grow our share of the Montreal market by continued networking and referrals. PS We pay referral fees. • Promote and secure IFRS and Benchmarking mandates in addition to primary valuation, tax and consultancy services. • Improve National CIRA recognition along with other offices. All CIRA offices communicate regularly and share portfolio mandates and referrals. We are coordinating report structures, information databases and processes. • The nationalization and globalization of our client base requires a strong and coordinated national team.

  22. Property Management

  23. Property Management Overview • REMS • Largest Canadian third-party management company with 54,000,000 s.f. under management • Portfolio • Standard Life Investments (Real Estate) –Largest National Client with 4.6M s.f. across Canada • Team of 6 employees (Regional Manager, Property Administrator, Property Accountant, Administrative Assistant, CMS and contracted Operations employee) • 940,000 s.f. | GMA 9 single-tenant • 515k s.f. | 8 multi-tenant • 425k s.f. • 200,000 s.f. | Ottawa 2 single-tenant • 55k s.f. | 5 multi-tenant • 145k s.f. • 30,000 s.f. | Saint John 1 single-tenant • 30k s.f. • Canadian Tire • 150,000 s.f. | Ottawa • 70,000 s.f. | Quebec • Physical inspection of operating stores – 475 stores nationwide | 100 inspections per year

  24. Property Management • Leasing Transactions in 2008 – SLI Portfolio • 14 leasing transactions (425,000 s.f. of multi-tenant properties) • 50,000 s.f. renewed • 32,000 s.f. leased • Benefits to Colliers • Full Service Offering on National Account • Broker Referral Program • SLI Broker Incentive Program • 2009 Focus • Alternative Leasing Solution | Facilitate the lease documentation process • Lease the vacant units • Rejuvenate the quality of the portfolio in Quebec on the SLI mandate

  25. Kaizen means continuous incremental improvements The Kaizen program is about partnering with you, our employees, and empowering you to make positive change Process Improvements & Cost Savings Join the evolution and win $1,000 Small changes over time add up. Make a positive change in your workplace and you could win $1,000. It all starts with your idea. Talk to your manager or visit www.ColliersEvolution.com for details.

  26. Hope You Heard… • We Have A Plan • We Have Been Enacting it for 3+ Years • We Are Committed to Your Success As Long As You Are Committed to Your Success • We Are Dedicated to Being Great Partners With the Community

  27. My Request • Take This Message to the Street • Be Accountable to Your Career • Be Proactive About Helping Our Company to Be Great

  28. Thank You Questions?

More Related