HRTC - IT FORUM

1. IT FORUM HRTC - IT FORUM An Update

2. IT FORUM – The Beginning • After meeting with various Hampton Roads community members it was decided a specialized focus group was required to meet the needs of a diverse IT membership within HRTC. Announced on Feb 19, 2007

3. IT FORUM – Guiding Principles • Remain inclusive • Small Businesses • Large Enterprises • Private / Commercial • Government / Military • Young Professionals / Seasoned Experts • Highlight the unique ability of the Hampton Roads community to deliver solutions across the entire IT spectrum. • Provide a collaborative forum for IT professionals to share lessons and explore opportunities.

4. IT’sAllAbout the Business • From the Backroom to the Boardroom • Emphasize the integration of Business/Mission and IT • Include the Provider and Consumer Perspectives

5. Working Structure – The Input Business Drivers CIO Leadership Council IT Forum Committee Information Technology Special Interest Groups User Groups Strategies/Processes Applications

6. Where Do I Fit?Heat Map to Follow Example: IT Service Management SIG Service Management Lead Support / Restore Lead Configure / Change Lead Performance / Optimization Lead Security / Continuity Lead Service Level Mgmt IT Financial Mgmt Service Desk Incident Mgmt Problem Mgmt Configuration Mgmt Change Mgmt Release Mgmt Capacity Mgmt Availability Mgmt Security Mgmt Service Continuity Transport Systems Bandwidth Management Demand Modeling Tools Throughput Measurement QOS Packet Shapers OSS Tools Dashboards- Visualization IT Portfolio Mgmt Tools Metric Compilers Cost Estimation Collaboration Tools OPS/Command Centers Portals Fault Mgmt Systems Trouble Ticketing Tools Knowledge Mgmt Tools Service Desk Tools Network Operations Centers Trend Analysis Tools Decision Support Tools Call Center Tools Configuration Mgmt Database Auto-Discovery Agents Patch/Update Managers Hardware Emulators Work Flow Automation Content Management Project Management Tools Provisioning Tools Intrusion Detection Anti-Virus Firewalls Encryption Risk Mgmt Tools Modeling/Simulation High Assurance Devices Secure Data Storage Business - IT Customers IT Managers - CIOs Finance Service Providers Trainers Consultants Process Engineers Service Desk Personnel Help Desk Personnel Call Center Personnel IT Troubleshooters NOC Analysts Knowledge Manager System Integrators Network Architects Software Engineers Hardware Engineers IT Testing Personnel IT Project Managers Quality Engineers System Integrators Network Engineers Data Center Staff Modeling Analysts Network Monitoring Staff OSS Personnel System Integrators Forensics Security Analysts Security Consultants Risk Managers Modeling Engineers Disaster Response Planners System Integrators Business / Mission Strategy IT Portfolio Management Industry Regulations Government Regulations Service Level Agreements Program Plans Assessments Process Plans Escalation Plans Troubleshooting Procedures Third Party Contracts Service Level Requirements Audits Process Plans Project Plans Architecture Plans Regulations Service Level Requirements Quality Standards Audits Process Plans Service Level Requirements Business Growth Strategy User Demand Patterns Audits Business Continuity Plans Critical Infrastructure Plan Disaster Response Plan Government Regulations Industry Regulations Assessments Audits Note: These are just a few representative technologies, processes and personnel entities and are intended to be illustrative only

7. www.hrtc.org New Content Management Portal provides more effective collaboration Will be adding functionality to support working structure Decentralize approach The Community

8. The Output Innovation Networking Business Ops Shared Lessons Training Knowledge Community Projects New Solutions Career Growth Exposure

9. IT FORUM Closing RemarksCall for Volunteers:User Group LeadsSpecial Interest Groups Russ Herrell rherrell@windwardcg.com 757-214-8744