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NYS Forum IT Corporate Roundtable

NYS Forum IT Corporate Roundtable. Technology Strategies at NYS DMV Adam Gigandet ITCR Work Group Meeting Friday, July 01, 2011. Agenda. Strategic System Innovation. Grow. Managing demand with limited resources Application system support strategies Data management challenges

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NYS Forum IT Corporate Roundtable

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  1. NYS Forum IT Corporate Roundtable Technology Strategies at NYS DMV Adam Gigandet ITCR Work Group Meeting Friday, July 01, 2011

  2. Agenda Strategic System Innovation Grow • Managing demand with limited resources • Application system support strategies • Data management challenges • Innovation – the game changer • MyDMV Continuous Incremental Innovation Degree of Management Radical Innovation Unplanned Improvements Degree of Leadership and Contribution to Competiveness Run Transform

  3. Shared Services Enterprise Shared Services Focus • Systems • Master Files • Identities • Infrastructure Foundational Strategies • Project Governance • Service Oriented Architecture • Enterprise Information Management • Virtualization

  4. Program Owners • Demand mapped to 16 high level functional business areas

  5. Project Priorities • 60% Executive sponsored projects • 10% Business cases sponsored by a specific business area • 10% Federal & State mandates • 15% Maintenance/Upgrades

  6. PLANNING Scope, Requirements Spec, Business Rules CLOSEOUT Monitor, Adjust INITIATION Charter, Scope EXECUTION &CONTROL Functional Specs, Design, Code, Test, Implement EFFORT TIME Preliminary Estimate Commit Estimate Project Portfolio Management ORIGINATION Business Case, Analysis • Project Portfolio Management • Foundational strategy #1 for shared service capability. • Business case with high level estimates is ‘origination’ gate.

  7. System Ownership TIME • Tolerate (38%), Invest (25%), Migrate (31%), Eliminate (5%)

  8. SOA Software Stack • Service Oriented Architecture • Foundational strategy #2 for shared service capability. • XML, ASP.NET, Actional, Shadow, Biztalk, Documentum are enablers

  9. Data Store Owners • Over 500 databases and master files • Over 500,000 real-time transactions per day • 150,000 external file exchanges per month • Over 500 one-shot data requests per year

  10. Single Customer Viewpoint NY.Gov Directory Services MyDMV Directory Universal Client ID Contact Information Master Data Repository Admin License Vehicle Ticket Businesses Fingerprinting Bad Checks Refunds Driver Responsibility Driver Sanctions Accidents Medical Plates Title Insurance Inspection Adjudication TSLED Appeals Regulated Facilities Fleet Programs Driving Schools • Master Data Management • Foundational strategy #3 for shared service capability. • Universal Client Identification Number is an enabler

  11. Virtualization Foundational strategy #4 • Private cloud infrastructure • Agility, high availability, and elasticity

  12. MyDMV Identity Assurance • Procedure for online identity verification aligns with state and federal standards • To create a MyDMV account, customer must have obtained an NYS DMV photo document (license, permit, non-driver ID), which requires in-person identity proofing at a DMV office • DMV Registration Authority • DMV’s online identity verification services are available to NYS entities through NYS Enterprise Identity Access Management (EIAM) initiative

  13. MyDMV MyDMV Sign on • NY.GOV ID • Login • Password resets • Security

  14. MyDMV MyDMV Portal Page

  15. MyDMV TEENS • Crashes • Moving violations • Convictions • Suspension and revocations

  16. MyDMV TEENS • Notifications / event summary (it’s a good thing this is a test sample!)

  17. MyDMV Address Change • Address updates to license and registration records • Approximately 700 address updates / day • Address changes by Call Center and processing centers decreased by 40% • 35% increases of online replacement document transactions for updated address

  18. MyDMV Paperless Reminders • Inspections and registrations • Potential for significant print postage savings • 1.7+ million online registration renewals / year

  19. Innovation Strategy • Iterative and incremental • Requires pay-as-you go contract vehicles • Peaks and valleys for specialized support • Change management is critical

  20. Questions Adam Gigandet, CIO NYS Department of Motor Vehicles 518-474-0605 Adam.Gigandet@dmv.ny.gov

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