Individualized Plan of Care (IPOC)

Individualized Plan of Care(IPOC) NCH IPOC Team 8/30/12

What is an IPOC? Individualized Plan of Care • For patients whose frequent visits need multidisciplinary care planning • For families needing guidelines • To be used for future ED visits or admissions

Purpose of an IPOC • To create a consistent formatted guideline for staff in addressing patient’s complicated needs • To provide an avenue for clear communication of plan to ensure proper care of patient • To provide consistency in handling patient needs • To provide multidisciplinary expertise • To alleviate staff dissatisfaction and improve patient satisfaction

Design team members • Will review and create plan of care

Where do staff fit in? • Help identify patients needing plan (referral) • Utilize plan intervention in your daily work • Assist with passing of important information to next level of care at discharge or transfer • Provide feedback and suggestions to improve care

IPOC Form Referral Info Individualized Plan of Care (IPOC) IPOC Issue Form Patient Name: _________ MR # _________________ Primary Contact: _________________________ Reason for Referral: _______________ _______________ _______________ _______________ Issue (s) affecting patient care: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Referral forms will be available on the intranet (Click contents IPOC)

Process • Patient’s admission will trigger a page to the Administrative Supervisor • The Administrative Supervisor will retrieve plan and deliver copy to unit charge nurse or designee • Charge nurse will review plan with unit nurses and incorporate interventions in patient’s plan of care

Review of IPOC after Discharge • Design Team will meet with Unit staff, AS and other disciplines involved • Questionnaire will be filled by staff prior to meeting with team • Team will revisit plan, make changes with staff input. • Team will save plan for next visit

Goal • Improve staff and patient satisfaction • Provide consistency in providing quality patient care • Promote a positive patient and family experience

Questions? 8.14.12

Individualized Plan of Care (IPOC)