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Business Communication Etiquette

Marketing Co-Op. Business Communication Etiquette. Telephone Etiquette. Always answer quickly (2-3 rings) Don’t put someone on hold for longer than one minute Always be pleasant and willing to take a message Read message back to caller to ensure accuracy .

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Business Communication Etiquette

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  1. Marketing Co-Op Business Communication Etiquette

  2. Telephone Etiquette • Always answer quickly (2-3 rings) • Don’t put someone on hold for longer than one minute • Always be pleasant and willing to take a message • Read message back to caller to ensure accuracy

  3. How is using the phone at home different from using at in the office (at work)? Home Office More formal Business transactions Systems with many features Answer for many people More casual Pleasure Few features Answer for one or two people

  4. Telephone Etiquette Conference Call: telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call or meeting

  5. Time Zones Do you know what time zone you live in?

  6. Why is it important to know time zones? • Scheduling conference calls • Knowing close of business in other countries

  7. Telephone and Email Etiquette at Work At Work The Elegant Guide

  8. Cell phones at Work Are you allowed to have a cell phone on you at work?

  9. Journal Writing Activity • How have cell phones impacted your life? • What would life be like without your cell phone? • Are cell phones positive? • When are they negative? • Write at least two paragraphs describing your thoughts and opinions on these questions

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