Communication Etiquette for the Business World

1. Communication Etiquette for the Business World By: Demetrius L. Stokley, Truc Trinh, Hope Johnson, Barbra Crumbacker, Jennifer Jewell, Destiny Brown (The Purple Group)

2. Purpose: To inform individuals of the proper business communication etiquette for career success.

3. Targets: • Define business communication etiquette • Compare and contrast personal and business communication • How to effectively use business communication tools to your advantage

4. Defining Business Communication Etiquette • Business Communication Etiquette is the forms or manners established to be acceptable by society or profession. • Business Etiquette is used to make people feel comfortable and eliminate barriers that hinder business progression

5. Non Verbal Communication: Giving or exchanging information without using any spoken words Form of Business Communication Examples: • Gestures • Facial Expression • Body Language • Posture • Eye Contact • Distant

6. Verbal Communication- Giving or exchanging information using spoken words Form of Business Communication Example: • Dialogue • Written

7. Business Etiquette Greeting and Departures • Handshakes (not a cupped handshake, limp handshakes, clammy handshakes, and sweaty handshakes.) • Remain standing at an interview when someone enters the room or rise if you are seated, smile, extend your hand and greet the person with a firm handshake. • Review the business card before put it away

8. Business Etiquette Greeting and Departures • Make the subject line specific. • Follow the proper form and notice the languages and writing style, relevant phrase or vocabulary. • Review, proofread and check the grammar, dictation and format. • Reformatting your email when you replying or forwarding. • Address and sign your primary e-mails (if you using a secondary one) • DO NOT TYPE IN ALL CAPS

9. Compare & Contrast Business and Personal Communication Business Communication Personal Communication • The way business to business and business to consumers communicate with business managers, in staff meetings, through business administration vendors and so forth. • Communication between people that occurs when they have known each other for some time. (Closeness)

10. Compare & Contrast Business and Personal Communication Business Communication Personal Communication • Examples of Business Communication • Board Meetings • Staff Meetings • E-mails, Memos, Newsletters • Video Conferences • Examples of Personal Communication • Face –to-Face Communication • Small or Large Group socials • Phone Calls • E-mail Messaging • Instant Messaging • Video Chatting

11. Relation of Business and Personal Communication • Personal communication tools are the foundation for business communication, without knowing how to operate these tools business communication would not be as effective. • Video chatting vs. Video conferencing • Board & Staff meeting vs. Small/Large social groups

12. Relation of Business and Personal Communication • Business communication tools enhance our personal life with the ability to enable us to be more aware of our surroundings • Making Decisions • Personal phone calls (telemarketers) • Car deals