JetBlue Airways AQP Data Management System Overview

1. Offline Data Collection:JetBlue Airways’ Advanced Qualification Program Data Management System (AQP DMS) Jeff McGowan Manager Learning Systems

2. Who is JetBlue Airways? • CEO: Dave Barger • Founded in 1999, inaugural flight from JFK to FLL on 2/11/2000 • Headquartered in Forest Hills, NY • Approximately 12,000 Crewmembers • Now serving 56 BlueCities with 3 more on the way • Approximately 2000 Pilots spread across 5 Crew Bases (BOS, FLL, LGB, JFK, MCO) • 2 Aircraft Types (Airbus 320, Embraer 190) • JD Power Award Winner for Low Cost Airline Customer Satisfaction from 2005-2008

3. Who is JetBlue University? • CLO: Mike Barger, Ph.D. • Also Sr. Vice President of Fleet Operations • Approximately 160 Crewmembers broken into 7 Colleges: • 5 colleges designed to serve operational customers (Flight, Inflight, Airports, Reservations, Technical Operations) • Organizational Effectiveness, which supports leadership development and strategic initiatives • Learning Technologies • 3 Major Training Centers (Orlando, Forest Hills, and Salt Lake City) • In the past year: • Over 13,000 Crewmembers trained • Over 100,000 sessions • Approximately 430 unique offerings

4. Who is Learning Technologies? • 4 Teams: • Learning Solutions: course development, R&D, software / productivity training • Corporate Publications: Content Management • Assessment, Measurement, & Evaluation (AME) • Learning Systems • Led by Murry Christensen, Director of Learning Technologies

5. Who is Learning Systems ? • 4 Crewmembers • Responsible for support of: • ATMS and all interfaces • JBU Portal (e-learning delivery) • Testcraft (test engine) • Elluminate (virtual classroom) • Metrics that Matter (assessment software) • Flight training schedule • AQP FAA Data Review and Subject Matter Expertise • Automation, Integration, Consolidation, Simplification

6. What is the Advanced Qualification Program (AQP)? • Voluntary alternative to traditional Part 121 Training • Designed primarily to increase safety through improved training • Carrier-, rather than FAA-, driven performance objectives • Adaptive curriculum based on new techniques, technologies, and performance data collected from previous training Adapted from http://www.faa.gov/training_testing/training/aqp/

7. What is the AQP Data Management System (DMS)? • Tracks pilot and instructor performance data • Used for monthly reporting to FAA • Used to gather summary information for Annual FAA report • Most importantly….used to continually improve our training program!

8. What are the data collection requirements? • Minimum requirements set forth in Chapter 8 of FAA Advisory Circular No 120-54A • Ability to update every 12 months • User-friendly – easy to complete • Ensure that data is only collected once • Supports offline electronic data collection

9. How did we implement the AQP DMS? • Reviewed off-the-shelf offerings • Too much customization required ($$$) • Didn’t fit into IT landscape • Decision made to build • InfoPath • Outlook • BizTalk • ASP-driven Administrative Web site • SQL Server • Collaboration between: • Learning Systems • College of Flight AQP Team • IT Application Development

10. What does it look like? Exchange / BizTalk Admin Web Site Instructor / LCA Lap-top AQP Team PPDB Reporting Users ATMS FAA Submission

11. What was the outcome? • 24 months of successful use • First successful FAA Annual Review • 7-Figure annual savings on training-related expenses!!!

12. What’s next? • Integration with flight training schedule to pre-populate offline forms with trainee and instructor information • Offline data collection for ALL flight training events • Inflight curriculum conversion to AQP

13. Do you have any questions?

14. Evaluation Form

15. Reporting

16. FAA Monthly Submission

17. AQP Admin

18. SQL Reporting CASS TRAX RLC MTM Testcraft CrewQual ATMS JBU Portal Schedule AQP DMS What Does Our Infrastructure Look Like? CrewTrac SAP (extract) CPaT