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9-1-1 Text Messaging Black Hawk County Consolidated Communications Center

9-1-1 Text Messaging Black Hawk County Consolidated Communications Center. Fox 61 Newsclip. The Need 31 Million deaf and hard of hearing in US Sometimes “calling” 9-1-1 is not an option Use of text messaging skyrocketing. Challenges.

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9-1-1 Text Messaging Black Hawk County Consolidated Communications Center

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  1. 9-1-1 Text Messaging Black Hawk County Consolidated Communications Center

  2. Fox 61 Newsclip

  3. The Need • 31 Million deaf and hard of hearing in US • Sometimes “calling” 9-1-1 is not an option • Use of text messaging skyrocketing

  4. Challenges • Existing 9-1-1 system based on analog technology and not able to receive IP-based information, such as a text message • More than 6000 public safety answering points (PSAPs) in the country • For text messaging to mirror existing 9-1-1 system, a text message must be routed to the correct PSAP based on the “caller’s” location • And text exchange must then be displayed on the PSAP’s call taking terminal in real time • Black Hawk, in collaboration with its technology partners addressed these issues

  5. Why Black Hawk

  6. The Test • June 9th, 2009 • Live from the National Emergency Number Association Conference • Test text message initiated from the main stage • Automatically routed to Black Hawk based on location given

  7. <Insert edited video clip of of NENA demonstration>

  8. August 5, 2009 • Go Live date • Black Hawk is the first 9-1-1 center in the nation able to receive a text message directly into 9-1-1 • Future enhancements will automatically route text to 9-1-1 as appropriate

  9. Lessons learned • Importance of public/private partnership • ???

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