Types of Answering Service

1. Types of Answering Service Presentation By : Answering Service Online Suite No. 2015 W Crosstown Pkwy Kalamazoo, MI 49008 Ph. No: 800-873-0688 Email: sales@answeringserviceonline.com Fax: 800-937-5931 Web : http://www.answeringserviceonline.com

2. Call answering services can turn out to be deal maker or deal breaker in the fortunes of every business. Handling the client calls and customer queries is an important task that cannot be entrusted to an unskilled employee. Call answering services help businesses by taking care of their calling needs through various skilled professionals. Answering services are important for businesses of all sizes be it large or small. Since a business can only survive if the customers are happy, a call answering service is a very important weapon in the arsenal of businesses to keep their customers happy. Most of the businesses spend a large amount of their budget marketing their brand and spreading their brand awareness, but they neglect the calls that come every day. A client call or a customer call may result in future business, and if you are willing to ignore this call, you are willing to give your share of business to a rival company.

3. Your customers don’t just need someone who listens to their queries whenever they call; they need someone who greets them cordially and makes them believe that they are important for the company. Only then will a customer be loyal to a company. While most businesses hire and train a receptionist to take care of all the calls they receive during the day, this receptionist might not be of any help during off hours when the employees of your company are back home resting. If your business also sleeps during these off hours, you can face severe losses. This is where call answering services can be so helpful to all businesses. A call answering service helps manage all your calling needs and even takes calls for your business while your employees are resting. But before subscribing to a call answering service, you need to find out options available at hand. Here are various types of call answering services for you to choose from. Types of call answering services available: 1. Live Answering Services:

4. If you already have a receptionist but still are looking to hire a call answering service because of the calls that you miss every day due to over load, you can avail live answering services of any company offering answering service solutions. A trained receptionist will be made in-charge to handle calls that you get during the day. You can provide the receptionist with the FAQ’s inclusive to your customers and also provide a standard reply for general calls. The answering service provider will even take messages for you and screen calls for you by forwarding the important calls to you and weeding out the unwanted calls. Some call answering service providers will also give basic customer support to your clients. 2. Internet Answering Services:

5. If you own an all web based business, internet answering services are the best option for your business. Internet answering service providers take care of all your business call needs and even take care of your business mails, online messages, live web chat services and even order processing. So, all your customer relations can be handled by the call answering service provider while you can take care of all core business activities. Having an actual person respond to your customers makes sure that your customers get a cordial reception and are satisfied with the response they receive. 3. Medical Answering Service: A lot of hospitals and clinics today realize the importance of this service. Doctors are best at treating patients not answering calls. Hence, the need to

6. outsource this part that ensures all the calls from patients is handled well without compromising on the time. From taking appointments to directing calls to the necessary departments, the service providers have adept staff that is equipped to handle all type of calls. 4. Call Center Services: If you own a large business and you receive calls from your customers day and night and in bulk, outsourcing

7. your call answering needs from a third party call center is an ideal option for your business. A call center has huge trained workforce who takes care of all calling needs of every business. Call centers can also provide specialized services so if you are a doctor who runs a busy hospital 24*7 and need a specialist in medical lingos, this type of specialized service is an ideal buy for you. Outsourcing the call services from a third party is very cost effective for every business as it lower downs the cost of having an in-house call service in the business model. Since taking calls is so essential for every business, these services are soon gaining the interest of business owners.