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Gege Deng Service Management and Engineering

Article-“ identifying innovation in surveys of services: a Schumpeterian perspective”- Drejer . I. (2004). Gege Deng Service Management and Engineering. Contents . Goals Key arguments Article structure Conclusion My comment & Class discussion . Goals .

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Gege Deng Service Management and Engineering

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  1. Article-“ identifying innovation in surveys of services: a Schumpeterian perspective”- Drejer. I. (2004) Gege Deng Service Management and Engineering

  2. Contents • Goals • Key arguments • Article structure • Conclusion • My comment & Class discussion

  3. Goals • Improve the foundation for carrying out empirical analyses of innovation in services as well as manufacturing Why? • Lack of research • Common frame work

  4. Key arguments • Service and Manufacturing activities are intertwined • Subordinate surveys VS organizational innovation -> too narrow • Autonomous surveys stress the peculiarities of services too much • Schumpeterian perspective on innovation is board enough • Schumpeter’s concept would add a needed theoretical and conceptual strengthening to service innovation studies -> develop the synthesis approach

  5. Article structure • Introduction • Short history of services • Three different approaches to analysing service innovation: assimilation, demarcation and synthesis. • subordinate surveys: assimilation -> similar • autonomous surveys: demarcation -> totally different

  6. Article structure (continued) • The Schumpeterian perspective • Innovation <-> economic concept • Four service specific innovation concepts (promoter of growth) examples : • Expertise-field: true • External relational: a particular type of organisational innovation, lack of surveys • Fomalisation: not really • Ad hoc innovation: “diffusion”->controversial concept • So is it too narrow and old?-> no • conclusions

  7. Conclusion • Many peculiarities of services innovation do also apply to manufacturing • So-called autonomous service innovation studies is non-sense?  • Build the bright between assimilation and synthesis approaches • Dissolution of boundaries

  8. My comments & Class discussion • Any other reason(other than economic concept) to prove “Schumpeterian perspective on innovation is board enough” ? • Questions?

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