Norco College 2001 Third Street Norco, CA 92860 951.739.7880 kevin.fleming@norcocollege

1. This center is sponsored by the National Science Foundation’s Advanced Technological Education Program under Award No. 1104176.

2. PARTNERING COLLEGES Sinclair Community College 444 West Third Street Dayton, H 45402-1460 937.512.2759 ned.young@sinclair.edu Norco College 2001 Third Street Norco, CA 92860 951.739.7880 kevin.fleming@norcocollege.edu george.walters@norcocollege.edu Tacoma Community College 6501 South 19th Street Tacoma, WA 98466 253.566.5253 ebowles@tacomacc.edu Jefferson Community & Technical College 1000 Community College Dr. Louisville, KY 40272 502.213.7280 vince.dinoto@kctcs.edu Oakton Community College 1600 East Golf Rd. Des Plaines, IL 60016 847.635.1975 sompolski@oakton.edu

3. The next generation warehouse and the need for technology Store as little as possible/hold it as little time as possible/just-in-time • Transfer point – non-stop movement • Customizer • Value-added center • Electronic data interchange/Inventory management software more predictive • Auto-id/Software will carry more information/track through the supply chain • RF, Auto-ID, picking technologies provide faster, more accurate order fulfillment • Pallets give way to smart conveyor belts, sorters, AS/RS, robots Based on editorial in IIE Solutions; Jul97, Vol. 29 Issue 7, p20, 2p

4. What technologies? • Automated Warehouse Components (e.g. conveyors, sensors, AS/RS, robots) • Bar Codes – 2D/3D • Electronic Data Interchange (EDI) • Electronic Product Code (EPC) • Enterprise Resource Planning (ERP) • GIS/GPS tracking technology • Comprehensive connectivity – from 802.11 wireless LAN technologies, cellular networks • Radio Frequency Identification (RFID) • Pick-to-light/Put-to-light • Speech recognition • Warehouse Management System • Inventory Management System

5. DEFINITION OF A SUPPLY CHAIN TECHNICIAN A person who installs, operates, supports, upgrades, or maintains the software, hardware, or material handling equipment which supports the supply chain. Information Technology Warehouse Mgmt. Systems, Wireless Cloud Computing, Bluetooth, ERP. Automation Control Sensors & Robotics Geospatial (GPS, RFID) SUPPLY CHAIN TECHNOLOGY Communications, Entrepreneurship, Soft Skills Manufacturing Production

6. MISSION The National Center for Supply Chain Technology Education will identify and develop skills-based educational pathways, facilitate professional development, and will disseminate educational materials with the goal of increasing the number of skilled supply chain technicians. VISION The Center aspires to increase the number of skilled technicians by serving as the national leader for supply chain technology education

7. OBJECTIVES 1. Conduct a gap analysis of existing technician training, identify technologies being used and develop training modules 2. Develop and deliver professional development training related to these technologies. 3. Disseminate information to students, educators, and industry

8. ADVISORY COMMITTEE MEMBERS

9. A 21st Century WarehouseAutomated & Green • Robotic order fulfillment • Mobile robotic automation • Unmanned robotic forklifts • Hydrogen fuel cell forklifts • Moveable, programmable shelving units

10. A 21st Century WarehouseInformation Technology • Wireless infrastructure • Bluetooth connectivity • Cloud-based IT • Web-based Warehouse Management Systems with graphical display dashboards • Geospatial systems (RFID and GPS, satellite uplink/downlink)

11. Representative job titles

12. Job Summary Company:Major Brands, Inc. Location:North Kansas City, MO 64116 Position Type:Full Time, Employee Job Category:Installation/Maintenance/Repair Occupations:General/Other: Installation/Maintenance/Repair • Title:  Warehouse Maintenance TechnicianPay type: HourlyDepartment:  WarehouseReports to:  Warehouse/Facilities Manager • The Warehouse Maintenance Technician is responsible for the preventative maintenance and repair of material handling equipment, machinery and building facilities. • Essential Duties and Responsibilities: • Performs and schedules preventative maintenance of conveyor and sortation equipment. • Diagnose and service conveyor system including; merge, sorter, conveyor accumulation, loaders, compressed air system, pallet racking, carton flow and push-back systems. • Buiilding Maintenance - maintenance of HVAC, plumbing, electrical, carpentry and sprinkler system as needed.     • Performs preventative maintenance and repairs on material handling equipment as required.   • Maintains the work area and equipment in a clean and orderly condition while following prescribes safety regulations. • May be required to perform other duties as requested, directed or assigned. • Education and Experience: • High school degree or equivalent required. • Minimum of ten years relevant work experience and/or training, with a minimum of 5 years conveyor experience or equivalent combination of experience and education. • Job Knowledge, Skills and Abilities: • Must be familiar with Buschman conveyor systems and Unisortsortation equipment.  Able to track conveyor belts; change out motors, reducers, chains and rollers with correct alignment.  Must also be able to perform preventative maintenance with all conveyor systems. • Working knowledge of pneumatics, hydraulics, PLC (Allen Bradley PLC a plus) and computer driven diagnostic tools. • Required to be familiar with and use all hand tools and power tools common to the skills listed.  Willingness to provide personal tools a plus. • Ability to diagnose electrical device problems including but not limited to motor overloads, faulty proximity switches, PLC communication faults and able to change electrical panel devices.  Comfortable identifying and executing solutions for electrical problems. • Able to read and interpret drawings, sketches, instructions and specifications. • ·Excellent communication skills, able to work well with others and ability to relay problems to outside vendors via phone or email.  • Excellent attention to detail and able to diagnose and solve problems with little outside input/support. • Able to work flexible hours and be available on all shifts should a need arise.  May be required to work on an on-call basis and serve as a backup.  • Should have experience operating a scissor lift, boom lift and other material handling equipment. • Training Requirements: • General Safety.  • Material Handling equipment safety. • Physical Demands: • ·Lifting of objects up to 60 lbs. and considerable moving of equipment required.  • ·Must be able to pass Major Brands fit-for-duty exam.

13. Maintenance Technician: 3rd ShiftJob DescriptionTHIS IS A 3rd SHIFT POSITION!!The Maintenance Technician is responsible for the general maintenance of all material handling systems and facilities in the distribution center. This role also performs maintenance services for the entire facility. This role is also expected to troubleshoot and resolve material handling systems and facilities issues in the distribution center.  Skills and Competencies  • • Proven ability to troubleshoot electrical and mechanical equipment in an industrial environment, and read blueprints including electrical, mechanical, hydraulic, pneumatic, and construction drawings.  • Demonstrated ability to lift up to 50 lbs.  • Demonstrated ability to perform 8 or more hours of standing, bending, lifting, walking and carrying products in combination at any given time.  • History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.  • Solid verbal and written communication skills with the ability to effectively interact with all stakeholders.  • Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise form conveyors and forklifts.  • Familiar with Microsoft Office applications.  • Proven working experience using a Maintenance Management System.  • Distribution Center experience preferred.  • Experience with industrial control systems preferred.  • Major Job Duties and Responsibilities  • • Perform troubleshooting techniques to correctly identify problems in general facility equipment and material handling systems as well as lead others in using these techniques to keep equipment running and quickly return down equipment to service.  • Performs preventative and corrective maintenance on all material handling systems in the distribution center – conveyor systems, forklifts and battery chargers, etc.  • Perform preventative and corrective maintenance on all general facility equipment and be able to identify when an outside contractor is needed-HVAC systems, emergency fire and sprinkler systems, cafeteria equipment (WDC), plumbing, electrical systems, etc.  • Lift up to 50 lbs. with or without assistance.  • Perform 8 or more hours of standing, bending, lifting, walking and carrying products in combination at any given time.  • Provides maintenance services throughout the facility as assigned.  •Troubleshooting and repair of PLC systems. • Education/Experience  • • Associates degree or certifications in electrical and/or mechanical technology or equivalent.  • 1 year electrical training work experience. 

14. Industrial Maintenance Tech Job Description  • Industrial Maintenance Technician  (Industrial Maintenance Background In A Warehouse Environment Required) Established over 100 years ago, with more than $6 billion in sales, and 28 divisions across North America and Canada,Core-Mark is a leading distributor of consumer packaged goods to the convenience retail industry. Over 19,000 retail stores rely on Core-Mark for their food and non-food product needs! We offer medical, dental, vision, 401(k) with employer matching & immediate vesting, tuition reimbursement, and opportunity for advancement! Come join a premier team! • Industrial Maintenance Technician Responsibilities Include: • Maintain maintenance, sanitation, safety standards per government, AIB, and company standards; • Work with all contractors and 3rd party maintenance vendors; • Performs preventative and emergency maintenance and/or repairs, monitors plumbing, electrical, heating, ventilation and air conditioning systems, alarm systems and fire extinguisher systems; • Ensure that all material handling equipment is serviced and maintained in safe operating condition; • Selects and orders materials and equipment required to maintain heating, ventilation and air conditioning systems, refrigeration equipment, phone systems; buildings and grounds, etc; • Perform preventative and emergency maintenance on other warehouse equipment (i.e. conveyors, freezer, forklifts, pallet jacks and other industrial equipment); • Communicates with fire and police officials to ensure safety of personnel and buildings; • Maintain a safe and healthful working environment by promoting safety at all levels of the operation and conducting required training per OSHA and Division standards; • Works on multiple projects simultaneously; • Performs other duties as required. • Job Requirements  • Education Requirements • High school graduate or equivalent; 2 year college degree preferred; • Skill Requirements • Must be able to read, write and solve complex mathematical problems • Must be able read and accurately interpret technical manuals • Must have previous experience with performing maintenance on forklifts, pallet jacks and other mobile equipment • Must have previous experience maintaining and repairing conveyor systems, refrigeration equipment, heating, air and ventilation systems • Must have experience with PLCs, schematic and pneumatic   • Must have experience with industrial electrical and plumbing systems • Other Requirements: • Must be able to work overtime as needed • Must be able to be on call as needed  • Must be able to work Night Shift • Must work well in a team environment • Physical Requirements • Must be able to lift 50 to 75 lbs throughout shift • Must be able to work in elevated areas • Must be able to work in tight areas • Must be able to work in cold and hot environments • Must be able to stand and walk for long periods of time (up to ten hours)

15. Supply Chain job outlook • Current Supply Chain workforce – 11.3 million (represents 8.6% of the total US labor force) • Projected Growth – 5% nationally from 2008-2018 • States with largest projected growth: • California (9.85%) • Texas (9.27%) • Florida (5.63) • New York (5.62%) • Illinois (5.36%)

16. Supply Chain Technician employment outlook included in several categories….

19. How does Supply Chain Technology differ from Supply Chain Management ? Supply Chain Management Supply Chain Technology Focuses on implementing, maintaining, supporting software/hardware or material handling equipment which supports the supply chain Detailed knowledge of one or more material handling hardware components /software packages • Focuses on general supply chain/logistics operations • Operations /process focus • User of technology

20. What are the options to train supply chain technicians? • On-the-job-training • Wide variety of associate’s degree programs already offer training in engineering technology specialties in fields such as the following: • Electro-mechanics (Cincinnatti State Technical and Community College • Industrial engineering/maintenance Chattanooga State Community College • Integrated Systems Engineering (Cuyahoga Community College) • Computer-integrated manufacturing • Augment existing general supply chain/logistics programs with appropriate technical courses to fit industry needs

21. A wide variety of programs in Supply Chain already exist at the 2-year level

22. Supply Chain Technician Program Skills - summary

23. Existing industry certificates will help to further focus educational needs and standardize skills Certification in Transportation and Logistics (CTL)Certified Fellow in Production and Inventory Management (CFPIM)Certified in Production and Inventory Management (CPIM)Certified Logistics Associate (CLA)Certified Logistics Professional (CLP) Certified Logistics Technician (CLTAE)Certified Maintenance and Reliability Technician (CMRT)Certified Master Logistician (CML)Certified Packaging Professional (CPP)Certified Professional in Supply Chain Management (CPSM)Certified Professional Logistician (CPL)Certified Professional Technician (CPTAE)Certified Purchasing Manager (CPM)Certified in Supply Chain Management (CSM)Certified Supply Chain Professional (CSCP)Distinguished Logistics Professional (DLP)Global Logistics Associate (GLA)Professional Designation in Logistics and Supply Chain Management (PLS)Project Management Professional (PMP)SCPro™ CertificationSCPro™ Level Two CertificationSCPro™ Level Three Certification

24. SCTE – a resource library/provider • Can help you develop a program in SCTE • From the ground up • By modifying an existing program • Can provide/link you to curriculum and other educational resources • Can help you link to industry representatives interested in working with you • Can outline best practices for recruiting and retaining students

25. We are all in this together! • Do you provide SCTE training that you are willing to share? • Are you an industry member that wants to partner with national/local training providers? • Do you need help building/updating a SCTE program? Please provide feedback to us: • Today - on the postcard surveys we have handed out • Later - take the education/industry survey on our website http://www.supplychainteched.org/ We will follow-up with you after the conference!

26. Erika Bowles Co-PI SCSCTE Tacoma Community College 253.566.5253 ebowles@tacomacc.edu For further information - check out our website: http://www.supplychainteched.org/ Visit the SCTE PROMAT Booth - # 2885 This project funded by