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Career Access Network: Effective Coordination for Integrated WIA Service Delivery

Career Access Network: Effective Coordination for Integrated WIA Service Delivery. Presentation Overview. Introduce NCAC Discuss CAN (Work Incentive) grant Review service coordination Review of global coordination issues. What is NCAC?. Metro Agency

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Career Access Network: Effective Coordination for Integrated WIA Service Delivery

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  1. Career Access Network:Effective Coordination for Integrated WIA Service Delivery

  2. Presentation Overview • Introduce NCAC • Discuss CAN (Work Incentive) grant • Review service coordination • Review of global coordination issues

  3. What is NCAC? • Metro Agency • Receives Federal employment related funding • Operating entity LWIA9, a 4 County region

  4. Successful Coordination from the system’s perspective • Identify partners • Train on rules and regulations governing those services • Understand the outcomes that they are trying to reach • Look for areas of integration • Formalize the processes: Whose job is it to do what? Clear contracts, MOUs, etc. • All partners review processes for quality

  5. Successes of coordination • “High touch” Staff to an open ended system for the hard to serve • Unorthodox connections to harder to serve job seekers for WIA, e.g. Drug Court, TANF, Public Housing residents • Connection to Youth programs

  6. Lessons Learned: • Do not assume for system changes, you must make them happen on paper and through process • Education/communication is critical between One stop staff and contract staff to facilitate integration • Appreciate the strengths/weaknesses of all partners involved • Find the shared vision

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