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Enhancing Business Collaboration with Enterprise Systems

Explore how E-Business Systems and Enterprise Application Architecture optimize operations and drive value through integration. Learn about Enterprise Application Integration and effective Enterprise Collaboration Systems.

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Enhancing Business Collaboration with Enterprise Systems

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  1. E-Business System

  2. E-Business System • It is the use of the Internet and other networks and information technologies to support e-commerce, enterprise communications and collaboration, and Web enabled business process, both within a networked enterprise and with its customers and business partners.

  3. Cross Functional Enterprise Application • Organizations view cross – functional enterprise systems as a strategic way to use IT to share information resources and improve the efficiency and effectiveness of business processes and develop strategic relationships with customers, suppliers and business partners.

  4. Enterprise Application Architecture • EAA illustrates the Interrelationships or the major cross-functional enterprise application that many companies have or are installing today.

  5. Example of EAA Supplier Supply Chain Management ERP(Internal Business Process) Employees Partners Customer Relation Management (Marketing, Sales, Service) Customers

  6. Enterprise Application Integration • EAI Software is being used by many companies to connect their major e-business applications. • Enables users to model the business processes involved in the interactions that should occur between applications. • Provides middleware that performs data conversion and coordination, application communication and messaging services, and access to the application interfaces involved.

  7. EAI Back Office (Distribution, Manufacturing, Scheduling, Finance) Front Office (Customer Service, Field Service, Product Configuration, Sales Order Entry) EAI

  8. Enterprise Collaboration Systems • ECS are cross-functional information systems that enhance communication, coordination, and collaboration among the members of business teams and workgroups. • ECS helps in • Communicate : Share information with each other. • Coordinate : Organize our individual work efforts and use of resources. • Collaborate : Work together cooperatively on joint projects and assignments.

  9. Tools for Enterprise Collaboration Enterprise Collaboration Systems Electronic Communication Tools Collaborative Work Management Tools Electronic Conferencing Tools • Data Conferencing • Voice Conferencing • Video Conferencing • Discussion Forums • Chat Systems • Electronic Meeting Systems • Calendaring and Scheduling • Task and Project Management • Workflow Systems • Document Sharing • Knowledge Management • E-Mail • Instant Messaging • Voice Mail • Faxing • Web Publishing • Paging

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